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Warranty Claims Administration

168 messages,  Last post on May 22, 2013 at 12:24 PM

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What is this discussion about? Car Warranties

Messages Page 12 of 17

#108 of 168 Re: dcaras [dcaras] by dtownfb

Mar 26, 2007 (9:05 am)

Replying to: dcaras (Mar 23, 2007 1:38 pm)
You are definitely going about this in the correct manner. Also do some searching on the web. It's amazing some the information you can find by doing a simple Google search. You may find that this is a common problem with the vehicle.

#109 of 168 Re: dcaras [dtownfb] by dcaras

Mar 26, 2007 (1:40 pm)

Replying to: dtownfb (Mar 26, 2007 9:05 am)
Well, attended meeting with General Manager and Service Manager today (3/26). Found out that the part did not break after all, but was warn down, therefore causing the shift mech to slide up further than it was supposed to, causing the gears to jam?? Asked how that I could be a fault due to the part wearing and I only had the car for 8 months??? Service Manager then went into all these different things he saw in the way the car was driven that could contribute to the damage. First started with tires which he said showed little scratch marks on them indicating that the tires had been (burned out). Mud under front of car and damage underneath thanking maybe ran over something??? Then started on muffler issue,and I stated in was in the back seat, told him the weld broke off from the hinges and he stated that it was not a stock muffler, I said I know, it was on the car when I purchased the car from your other dealership and asked him if it was on the car when they took in trade and then sold it to me then why was I at fault? No, answer other than I don't know what was on the car at time of purchase? Last he saw some dings on the rims and said look like they hit a curb? So, anyway there were going to have a Nissan rep come down and make a decision and I probably know how thats going to turn out. My word against Nissan. Not much of chance for me??? No harsh words, everything very professional at this point??

#110 of 168 Re: dcaras [dcaras] by dtownfb

Mar 27, 2007 (10:03 am)

Replying to: dcaras (Mar 26, 2007 1:40 pm)
I would think they would work with you on this issue esp. since you bought this vehicle from another Nissan dealership. Maybe you cover the labor and they cover the parts.

#111 of 168 Re: Warranty Claims Administration [6lines] by rshook

Mar 30, 2007 (6:51 am)

Replying to: 6lines (Mar 31, 2006 12:53 pm)
I have a new 2007 Santa Fe. I want to do oil changes and routine maint. myself. What do I need to do to ensure that the warranty isn't compromised? Receipts, photos, or what will it take to satisfy the required maint. schedule?
 
thanks!

#112 of 168 Re: Warranty Claims Administration [rshook] by mitzij

Mar 30, 2007 (9:40 am)

Replying to: rshook (Mar 30, 2007 6:51 am)
I would at least keep receipts of maintenance items purchased. I've read on here, some people also take a current newspaper, prop it on the dash and take a picture of the odometer/dash/paper at each service.
That said, I have yet to deny a warranty claim due to lack of maintenance.

#113 of 168 Re: Warranty Claims Administration [rshook] by gamediva2112

Mar 31, 2007 (10:51 am)

Replying to: rshook (Mar 30, 2007 6:51 am)
First, I gotta ask...why do you want to do this stuff yourself? At most dealerships oil changes and tire rotations are loss leaders. The record of the maintenance is invaluable. Why would you want to compromise that?
 
For whatever reason, if you insist on doing these things yourself you had better keep excellent records. They have got to be good enought to support your case in a court of law, worst case senario, if something major goes wrong and they claim you have voided your warranty and you end up in court.
 
For as inexepensive as these routine services are (the labor usually amounts to $10 or less), I feel that you are a fool not to take advantage of them and the documentation they provide. Even better documentation, essentially prepay for all your maintenance by purchasing a maintenance agreement. It will save you some cash in the long run and all services can be seen at any same-make dealership in the US.
 
The master mechanics at our dealership who could do these things in their sleep don't even do them at home. They know they need the documentation provided by the dealership and collected electronically to satisfy future warranty issues that might arise.
 
Tracy

#114 of 168 Re: Warranty Claims Administration [rshook] by rshook

Apr 01, 2007 (8:57 am)

Well I like doing these things myself because: I can wake up Sunday morning and do it when I want to and not have to drive to a dealer/shop, wait in line and then have the most non-master mechanic do this type of work where I have had drain bolts stripped, filters put on so tight they had to muscled off, wrong oil used and even once, no oil put back in my Corvette after they drained it and said it was ready to go. Just easier/more convenient and better quality to do it myself.
 
So, back to my question - what kind of documentation is expected of the car companies for the do it yourselfer? Anyone know? I've emailed Hyundai but no reply and my local dealer is all into themself and says it 'must be done by us' which we know is pure BS.
 
Thanks!

#115 of 168 Re: Warranty Claims Administration [mitzij] by rshook

Apr 01, 2007 (9:01 am)

Replying to: mitzij (Mar 30, 2007 9:40 am)
Thanks mitzij, that's what I plan to do - I actually video my oil changes on my Corvette - which I do myself after the dealer forgot to replace the oil. They actually don't even do the work I found out - they take this type of work down the street to a local shop to do their oil, inspections, etc. Had I known that I wouldn't have used them in the first place. Thanks!

#116 of 168 Re: Warranty Claims Administration [rshook] by lin432

Jul 30, 2007 (6:22 am)

Replying to: rshook (Apr 01, 2007 8:57 am)
I would strongly suggest you do not do your own servicing. Keeping receipts for parts purchased does not prove the servicing on your vehicle has been carried out as per manufacture guidelines. Your service passbook will have all the information you require in regards to non dealership servicing. Servicing your vehicle in a dealership is not only a matter of an oil change. Different intervals require different maintenance. You will find in most and definately Hyundai one of the items to be carried out at each service interval is to check for any fault codes lodged in the vehicle and check if there are any campaigns or safety recalls required. How do you possibly know this information if you never take it to the Dealership for servicing? No-one can give you this information except for the Dealership. Anyhow, back to the original question, doing this servicing yourself does not void the complete warranty on your vehicle, for example if the window switch was faulty, this has nothing to do with the servicing of your vehicle, hence there would be no reason to question this repair from a dealership prospective. On the other hand if your engine had a major problem your service history would be required prior to any repair under warranty. Service history being copies of invoices for each service, outlining the specifications of oil, parts and labour. I can confidently say if you do not have this information, the Manufacturer and Dealership are not obliged to carry out the repair if there is a lack of service history. Unless of course you wish to pay retail. Generally you would hope the technician working on your vehicle is qualified and confident in his/her job, however simple oil change can be done by an apprentice. These guys are in such shortage and they have to start somewher. Even the Manufacturers make mistakes or they would not have a warranty on their vehicles. Who hasn't made a boo boo at some stage in their career. I hope this assists you.

#117 of 168 warranty claims administration by jlampner

Aug 16, 2007 (4:53 pm)

Just signed on,first time. I have been doing Ford warranties for 31 years, Mazda for 7 years and Nissan for 1 yr and 7 months.

Messages Page 12 of 17

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