- #104 of 149
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Re: dcaras [joel0622]
by jessejames2
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Mar 22, 2007 (10:38 am)
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Replying to: joel0622 (Mar 22, 2007 9:15 am)
As far as I know most car companies only cover the clutch and flywheel until 12,000 miles. Becasue of the variations in how people drive. Now an internal issue like a reverse gear or similar item i would think should be covered
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- #105 of 149
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Re: dcaras [joel0622]
by dcaras
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Mar 22, 2007 (5:13 pm)
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Replying to: joel0622 (Mar 22, 2007 9:15 am)
I found out that the owner had a email address for anyone who has a problem with their vehicle or other issues. Sent him an email last night explaining my situation an a history of the problems (catalytic converter went bad, had to replace engine, new brakes pads, weld broke on muffler and now transmission) trying to show a pattern of bad things with this vehicle. Have only owned this car for less than a year, and that is alot of bad stuff. Got a call this (3/22) am from Service manager and have set up a meeting with him and General manager so we may come to a solution or negro on this matter. I am pushing for fix or nothing? Any suggestions? Thanks.
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- #106 of 149
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Re: dcaras [dcaras]
by joel0622
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Mar 22, 2007 (5:20 pm)
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Replying to: dcaras (Mar 22, 2007 5:13 pm)
Well obviously the new engine was huge, the brake pads are wear items that happens on all cars, weld broke, and transmission are PITA's. Your biggest problem is that you are the second owner with no service records. It sounds like a truck that has been rode hard and put away wet. I would hope for full payment but be happy with any assistance you may get. If you go in with guns blazing you will probably get no help at all. Be professional and state your case. Not probably what you wanted to hear. 
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- #107 of 149
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Re: dcaras [joel0622]
by dcaras
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Mar 23, 2007 (12:38 pm)
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Replying to: joel0622 (Mar 22, 2007 5:20 pm)
Thanks for the suggestion. No hearing that is not a problem, I had no intentions going in with blazing guns, there are times when your better off being professional about things and this one might be it. Yes I know some items are not the dealers problems, but like I said Iam just trying to build a case?
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- #108 of 149
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Re: dcaras [dcaras]
by dtownfb
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Mar 26, 2007 (8:05 am)
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Replying to: dcaras (Mar 23, 2007 12:38 pm)
You are definitely going about this in the correct manner. Also do some searching on the web. It's amazing some the information you can find by doing a simple Google search. You may find that this is a common problem with the vehicle.
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- #109 of 149
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Re: dcaras [dtownfb]
by dcaras
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Mar 26, 2007 (12:40 pm)
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Replying to: dtownfb (Mar 26, 2007 8:05 am)
Well, attended meeting with General Manager and Service Manager today (3/26). Found out that the part did not break after all, but was warn down, therefore causing the shift mech to slide up further than it was supposed to, causing the gears to jam?? Asked how that I could be a fault due to the part wearing and I only had the car for 8 months??? Service Manager then went into all these different things he saw in the way the car was driven that could contribute to the damage. First started with tires which he said showed little scratch marks on them indicating that the tires had been (burned out). Mud under front of car and damage underneath thanking maybe ran over something??? Then started on muffler issue,and I stated in was in the back seat, told him the weld broke off from the hinges and he stated that it was not a stock muffler, I said I know, it was on the car when I purchased the car from your other dealership and asked him if it was on the car when they took in trade and then sold it to me then why was I at fault? No, answer other than I don't know what was on the car at time of purchase? Last he saw some dings on the rims and said look like they hit a curb? So, anyway there were going to have a Nissan rep come down and make a decision and I probably know how thats going to turn out. My word against Nissan. Not much of chance for me??? No harsh words, everything very professional at this point??
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- #110 of 149
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Re: dcaras [dcaras]
by dtownfb
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Mar 27, 2007 (9:03 am)
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Replying to: dcaras (Mar 26, 2007 12:40 pm)
I would think they would work with you on this issue esp. since you bought this vehicle from another Nissan dealership. Maybe you cover the labor and they cover the parts.
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- #111 of 149
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Re: Warranty Claims Administration [6lines]
by rshook
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Mar 30, 2007 (5:51 am)
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Replying to: 6lines (Mar 31, 2006 11:53 am)
I have a new 2007 Santa Fe. I want to do oil changes and routine maint. myself. What do I need to do to ensure that the warranty isn't compromised? Receipts, photos, or what will it take to satisfy the required maint. schedule?
thanks!
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- #112 of 149
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Re: Warranty Claims Administration [rshook]
by mitzij
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Mar 30, 2007 (8:40 am)
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Replying to: rshook (Mar 30, 2007 5:51 am)
I would at least keep receipts of maintenance items purchased. I've read on here, some people also take a current newspaper, prop it on the dash and take a picture of the odometer/dash/paper at each service.
That said, I have yet to deny a warranty claim due to lack of maintenance.
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- #113 of 149
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Re: Warranty Claims Administration [rshook]
by gamediva2112
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Mar 31, 2007 (9:51 am)
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Replying to: rshook (Mar 30, 2007 5:51 am)
First, I gotta ask...why do you want to do this stuff yourself? At most dealerships oil changes and tire rotations are loss leaders. The record of the maintenance is invaluable. Why would you want to compromise that?
For whatever reason, if you insist on doing these things yourself you had better keep excellent records. They have got to be good enought to support your case in a court of law, worst case senario, if something major goes wrong and they claim you have voided your warranty and you end up in court.
For as inexepensive as these routine services are (the labor usually amounts to $10 or less), I feel that you are a fool not to take advantage of them and the documentation they provide. Even better documentation, essentially prepay for all your maintenance by purchasing a maintenance agreement. It will save you some cash in the long run and all services can be seen at any same-make dealership in the US.
The master mechanics at our dealership who could do these things in their sleep don't even do them at home. They know they need the documentation provided by the dealership and collected electronically to satisfy future warranty issues that might arise.
Tracy
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