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Warranty Claims Administration

149 messages,  Last post on Dec 01, 2008 at 1:04 PM

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#11 of 149 Re: [mitzij] by bea Mar 04, 2005 (6:41 pm)
Replying to: mitzij (Jan 25, 2005 10:35 am) I also am a Chevy Warranty Administrator..I have spoken with many admin. in the past few years and am glad I found a new message board. Where are you located ? I am curious as to the pay rate in other areas. I am in Southern California.
#12 of 149 Bea, by mitzij Mar 07, 2005 (9:56 am)
I'm in a small town in Ohio. My c/p rate is $48.00 per hour, warranty rate is a little higher. Most other 'ships around here have rates in the 50s or 60s.
#13 of 149 Re: I have GM and DCC [driftracer] by scibelli Apr 29, 2005 (9:32 am)
Replying to: driftracer (Jan 25, 2005 10:57 am) Hi: I need some advice on how to proceed. I own a 2000 Pontiac Gran Prix with 59,000 miles. The transmission started slamming second and fourth gears under normal acceleration. Dealer has just repaired and I now have $2,200 bill. I had purchased the extended warranty that expired in months but not miles in 2004 (4years, 60,000 miles). This car has been driven by adults and never towed anything. My dealer is indifferent to my outrage at such an expense at such low mileage. All services were performed at factory intervals. What can I do? Thanks to all! Sue Cibelli
#14 of 149 scibelli, by mitzij May 02, 2005 (9:32 am)
your service contract is expired. GM warranty expired 2 or 3 years ago (by delivery date). I'd say you're shucksoutaluck. You have a 5 (or 6) year old car. How long do you expect a manufacturer to pay the bill for repairs on a vehicle? They only promise 3 years or 36k miles, whichever comes first.
#15 of 149 Re: I have GM and DCC [driftracer] by mcspak May 09, 2005 (7:42 pm)
Replying to: driftracer (Jan 25, 2005 10:57 am) Hi, I need some help/advice if you can. I have a 2001 Mazda MPV. It has 52k on it and I just took it in for it's 48k service. The dealer advised me that the water pump was cracked and said it would be approx. $450 to fix. I advised that i had purchased extended warranty on the MPV, which is due to expire at the end of May. It covers the ater pump.   The dealer called me back asking me if I had flushed the coolent at the 3 year/72k mark. I said no, as I service based on kilometer and it only had 50k on it. They rejected the claim saying I didn't adhere to the recommended service guidelines, that the coolent should be flushed at 72k or 3 years. The vehicle was 9 months over the 3 year mark and approx 22k under the kilometer mark.   Can the coolent cause the water pump to crack in his short period of time? Any suggestions on how to escalate/resolve this with Mazda?
#16 of 149 Mazda service contract: by mitzij May 10, 2005 (9:34 am)
You could try calling the service contract company directly and appealing the decision. Explain your service record and see if they will bend. This is why I don't like service contracts. You sign their contract and you have to play by ALL of their rules. Even the one that say you must do all recommended maintenance to their specifications. They say 3 years for a coolant flush, you want to say the 70k miles. Replies to this message: mcspak (May 14, 2005 1:22 pm)
#17 of 149 Re: Mazda service contract: [mitzij] by mcspak May 14, 2005 (1:22 pm)
Replying to: mitzij (May 10, 2005 9:34 am) Thanks, will try that and see - I appreciate you responding!
#18 of 149 Honda Claims by warrantyman Jun 20, 2005 (6:01 am)
Hey Vasilios, I'm a Honda/Acura Administrator, 13 years and still running..... be glad to cut and deal and maybe we can help each other...
#19 of 149 Re: Warranty Claims Administration by nnawarrantygal Jun 25, 2005 (3:00 pm)
Replying to: vasilios (Jan 20, 2005 6:56 am) I was wondering the same thing, I have been searching for other Nissan Warranty Administrators to ask questions and get help with some of my claims. Anyone a Nissan or Infiniti Warranty Administrator?? Replies to this message: 6lines (Mar 31, 2006 11:53 am) nnawarrantygal (Apr 17, 2006 1:31 pm) rshook (Mar 30, 2007 5:51 am) mitzij (Mar 30, 2007 8:40 am) and 1 more... gamediva2112 (Mar 31, 2007 9:51 am) lasunshine (Jan 22, 2007 1:02 pm)
#20 of 149 4 months waiting... by warrantyquery Jun 27, 2005 (6:19 am)
I bought a new GM car on a zero-percent interest deal a couple of years back. It's still on warranty, and a part went out earlier this year. I was told the part was out of stock and was issued a loaner from the nearby car rental agency at dealership expense. FOUR MONTHS LATER I'm still driving the loaner with no word from the dealership. GM must be paying 2x or 3x my monthly payment to rent me this car.   Can anyone advise me as to the end game in this situation? Should I expect them to find the part eventually? Should I expect an offer to buy back my car for my blue book equity? Could they ever cut off the loaner without actually repairing the car? What if they continue to say nothing and they still have my car when the warranty expires?

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