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#1 of 167 Warranty Claims Administration
Jan 20, 2005 (7:56 am)
Just wondering if there are any other active warranty administrators that use this message board. I just think it would be nice to have other claims administrators to ask questions and get help with claims processing.
Also, if there are any rules against posting common warranty claims problems on this message board.
For instance, I had a claim return today with code 3010 for labor operation 7521B4...I went to look up the DC for that op and there is not indication of one on Honda Net? Anyhow, I will call the WHD today to get this problem resolved..just curious if anyone else has had similar experiences and maybe we can help each other in the future.
#2 of 167 Re: Warranty Claims Administration [vasilios]
Jan 20, 2005 (8:07 am)
bye the way, I'm a honda warranty claims administrator but I do have experience in GM and some knowledge in Nissan warranty as well.
Jan 25, 2005 (11:35 am)
I am an admin for a Chevy dealer. I'm not sure you'll get much help here. You may find out if Honda has a forum website for Honda technicians/service personnel like the one GM does. On GM's site, I have gotten a ton of excellent information and help with problems like yours.
#4 of 167 I have GM and DCC
Jan 25, 2005 (11:57 am)
experience as a service manager/warranty administrator, and now testify as an expert witness in automotive law cases, with warranty administration being one of the areas I'm qualified in - I don't know if I can help with particular questions, perhaps in a broader discussion?
#5 of 167 Re: [mitzij]
Jan 27, 2005 (6:19 am)
What is the website you're talking about that GM has? I have been asked to help the claims administrator at the Buick dealership, that we have here on the same lot, and it would be excellent to know that website. I learned warranty at a Buick/GMC dealership and never heard about a website for warr. administrators. I appreciate all of your feedback, please keep it coming.
#6 of 167 Re: I have GM and DCC [driftracer]
Jan 27, 2005 (6:26 am)
driftracer, I'm sure there will be numerous situations that will come up that you'll be able to help us with. I will keep that in mind, thank you. It's always helpful to hear someone elses point of view when problems arise.
#7 of 167 No sweat - you bet.
Jan 27, 2005 (9:47 am)
Jan 27, 2005 (10:52 am)
It's something like http://service.gm.com, click on 'forum' tab. (I don't enter websites well, so I find everything with a search engine or leave the site in 'favorites') It's password-protected and, to sign up, your friend will need BAC and dealer codes.
#9 of 167 Re: [mitzij]
Jan 28, 2005 (7:55 am)
thanks mitzij, it's funny...I've used that website many times to look up campaigns and service bulletins but I never noticed the forum tab at the top!
Jan 28, 2005 (2:49 pm)
Great! You'll find it's an excellent resource for technical information. It's a very efficient way for get help than calling neighboring dealers one at a time.