Last post on Jul 12, 2013 at 4:53 AM
You are in the Acura RL
What is this discussion about?
Acura RL, Sedan
#767 of 897 Re: No Response from Acura [badbuy]
Dec 28, 2006 (7:13 am)
Don't feel bad, I bought my 2006 RL in January and within weeks had reported several problems to the dealer. I know the dealer was concerned and sent the info to Acura. After 6 months of no response I called Acura HQ and had about a one hour long conversation about the problems (one of which involved the car speeding up when you let off the gas!). It is no almost a year and the silence is deafening.
#768 of 897 Re: No Response from Acura [badbuy]
Dec 28, 2006 (9:23 am)
I am curious if you had gotten any calls form Acura Customer Service after you took delivery? I recieved several - asking how the car, dealer, buying experience was and if anything needed to be addressed. And although I am very pleased with my dealer, I did comment on 2 issues that should have been addressed before delivery. After that initial call from Acura, both Acura Customer Service and my Service Manager were all over me to get them resolved promptly and to my satisfaction (both were minor). I recieved calls from both after the corrections were made in assurance I was pleased with the response and resolutions (I was).
Had Acura Customer Service contacted you after delivery, did you mention the issues with the car and or the dealership? Was there any reply or follow up? I too would be all over Acura corporate if some serious butt kissing was not in play. You bought a premium brand and the flagship, some TLC is in order. Hopefully you had opportunity to voice your concerns, but why they have not followed through since is alarming.
I confess, the lure of Lexus service levels is constantly looming. Had it not been for the Acura dealership I purchased my second Acura from, I would have been enjoying some Lexus butt smooching by now.
#769 of 897 Re: No Response from Acura [tamparl]
Dec 28, 2006 (7:51 pm)
Thanks for the response....To answer yours, I NEVER received ANY call from Acura or any mail from Acura to follow up on the "Buying Experience". Needless to say the dealership has never called either. Not only that, but the Dealer has yet to authorize the "one year of XM service" that goes along with buying the car. I complained to Acura about that, but as of before Christmas, nothing has been done! (I gave up on asking the dealer after complaining twice about that to them). That's something that doesn't have to go through arbitration because in this state, a manufacturer who makes a printed offer (as an inducement for a sale) and then refuses to follow through has engaged in deceit and fraud.
I thought that Acura would have tried providing Lexus type service.....too bad Honda doesn't know how. Oh well, I guess that's what I get for buying an upgraded Honda with low grade service!
#770 of 897 Re: No Response from Acura [badbuy]
Dec 29, 2006 (12:57 pm)
I am very sorry you have a compounded issues. A horrible dealer, unaware Acura Customer service and issues with the car itself.
I truly believe the RL is a stellar vehicle, if under appreciated and undermarketed. I too expect more from Acura Dealerships, and have been fortunate to have one of the better dealers. That said, I have had no reason to return to the dealer (after initial delivery and adjustments)as my RL has been trouble free. I cannot say I have ever owned a finer vehicle and those I looked at as alternatives were significantly costlier, and I could not justify. But when I require routine maintenance, I still hold the bar higher in my expectations from Acura service.
Perhaps you need to get your initial issues resolved via another dealership, then you need not deal with Acura frequently afterwards and just enjoy the RL. I would approach another dealer with a 'perhaps you can help me' approach, calmly explaining your difficulties with the previous dealer. Some dealers like to win over a competitive dealer's clientele This may win you a favorable dealer who may also get you in contact with Acura Customer Services and appropriate vendors (XM, Onstar, etc).
Good Luck & keep us posted.
#771 of 897 RL 1999 v 2004
Jan 10, 2007 (6:08 pm)
Hello All: My good friend recently passed his 1999 RL with 111K miles to me and bought a 2004 RL. He says the ride on the 2004(20K miles) is noticeably bumpier than the 1999. (The 1999 rides like a dream)
Has anyone else had this experience with 2004 models and is there a solution?
Is it possible that as the 2004 gets "broken in" the ride will improve. Would different tires help?
#772 of 897 2004 rl suspension and ride
Jan 11, 2007 (9:00 am)
the 2004 suspension was updated ('02 model >) to give a stiffer ride, not as soft and cushy as the 99!,,,
#773 of 897 97 Acura RL "chirping " noise
Jan 17, 2007 (7:21 pm)
I have a high pitched chirping noise that has started and only noticeable when accelerating the automobile, does not happen when idling. Anyone with a similar issue or ideas on what this could be?
#774 of 897 Re: Acura RL: Problems & Solutions [jmatthe]
Jan 18, 2007 (12:18 pm)
anyone know where I can view the navigation owners manual for an 06 rl?.
i just bought the car used and only have an owners manual. I cannot figure out how to edit the "GO HOME" address.
#775 of 897 Re: Acura RL: Problems & Solutions [r79207]
Jan 18, 2007 (5:02 pm)
You can order a manual or download a pdf version from Acura Owner Link. Go to Acura.com > Owner Link & register your vehicle on ownerlink (using your VIN, Radio Code & NAVI Code). Afterwards you can select 'MY RL' and there is a link to OWNER'S MANUAL. There are several other features in Owners Link you may make use of, including setting service appointments and messaging your vehicle via AcuraLink. I use it regularly for quick references when I don't feel like paging through the 'phonebook' sized owner's manual. Enjoy the RL!
#776 of 897 Re: Acura RL: Problems & Solutions [tamparl]
Jan 19, 2007 (4:58 pm)
thanks. i love the car so far. 3k miles on it and i am trying to figure the gadget out. does your dealer pay/cover the cost of oil changes?