Last post on Nov 27, 2013 at 10:33 AM
You are in the Toyota Corolla
What is this discussion about?
Toyota Corolla, Sedan
#2909 of 3104 Re: 2005 to 2009 Comparo [nippononly]
Aug 25, 2008 (1:30 pm)
"What seems ironic to me is that the Civic, which seemed a bit overpriced since '06, suddenly seems less so. I have now driven the two back to back and while it is obvious the Corolla benefits from being quieter, pretty much everything else about the Civic seems better, even the weird dash displays."
I waited for the 2009 Corollas to come out before making my decision. I was hoping that Toyota would finally fix the awkward driver's seating position from the 2003-2008 models, and they did, but they also introduced some new issues. Anyway, I gave both cars a good look and I ended up going with the 2008 Civic. In the beginning I also thought the Civic's dash display seemed weird, but now that I'm used to it I like it quite a bit. However, the road noise is definitely an issue. I think that quieter tires might help.
There's a separate discussion entitled "08 Civic vs 09 Corolla" that has more details, here.
#2910 of 3104 Pleased with my 09 Corolla LE
Aug 25, 2008 (2:34 pm)
I've owned more Hondas then Toyotas...both are great cars. I traded my 99 Accord for the Corolla and have no regrets. I wanted to buy the Civic, but the issue of road noise and the Starship Enterprise looking dash, I just couldn't get myself to purchase the Civic. I'm getting older and enjoy a quiet ride. Hopefully Honda one day will resolve the issue of road noise and win me back.
#2912 of 3104 Horrible Experience at Amityville, Toyota Service Dept.
Aug 27, 2008 (6:08 am)
Coupon given to me when I purchased the car. First Free Oil, Filter Change and Car Wash. My receipt says 5W30 was used when 5W20 is the oil weight stating in my manual that should only be used. It also states that only Toyota oil should be used, when my receipt says Mobil oil. After getting my receipt I immediately go to the service manager when he tells me that Mobil 5W20 was used. He tells me that all receipts say 5W30. How do I know this? Is he telling me the truth? Why was Mobil oil used when my manual says use only Toyota oil? He tells me they only use Mobil oil. Can I trust this dealer that they even did an oil and filter change? I don't know I'm not allowed to see the mechanic working on my car. Then I go outside to see the car and it was hit with a hose, all wet. This is the free car wash? The car was filthy. Give me a break.
They want to charge me $30.00 just to rotate my tires. No balancing. I buy tires just about any place today (BJ's, the last 3 times I needed tires) they rotate and balance my tires free anytime I want. The service consultant tells me that they would do the same if I bought my tires there. Not only did I buy the tires there I bought the whole car! Last service I will ever have here.
Let's see what Toyota says after they receive my complaint.
#2913 of 3104 Re: Horrible Experience at Amityville, Toyota Service Dept. [denvecsr]
Aug 27, 2008 (7:12 am)
I wouldn't say they were awful to you, really. They provided mediocre, uninspired service rather than great service, and for that you would not be remiss in avoiding them for service from here on out.
Every dealer uses bulk oil, whatever they can get for a cheap rate. None of them are using "Toyota oil". However, if they put 5/30 on the paperwork then they probably put 5/30 oil in the car. This won't be awful for the engine, but will reduce fuel economy slightly. Next time, make sure they put in 5/20, but there's no need to change it early.
By the way, you didn't buy your tires from them, even though you bought the car from them. I know that seems confusing, but they did not sell you retail tires, they sold you a car that happened to have tires on it, ones that were installed at the factory in Canada or California.
#2914 of 3104 Re: Horrible Experience at Amityville, Toyota Service Dept. [nippononly]
Aug 27, 2008 (7:54 am)
I'm sorry to disagree with you but I live in a large city in Northeast PA. The medium size Toyota dealership I go to uses Toyota synthetic 5-20 oil directly out of the red plastic Toyota bottle, no bulk for this weight of oil The dealership has a large observation window where you can plainly watch the mechanics working. Personally, if it was my new car I would demand that they drain and refill the oil to prove to me that it is indeed 5-20 and not 5-30.
#2915 of 3104 Re: Horrible Experience at Amityville, Toyota Service Dept. [denvecsr]
Aug 27, 2008 (8:25 am)
The manual says 5w-20 oil, but you DO NOT have to use 5w-20 Toyota brand oil. Any good 5w20 oil is fine (I prefer Castrol brand). I think if you read the manual closely, you will see that it does NOT say that you HAVE to use Toyota brand oil (which is really made by ?) It does say 5w-20 though. If it was Mobil brand 5w-20, that's fine.
The tire place that rotates mine charges a one time fee of $25, then they rotate them for life for free - just go to a good tire shop.
#2916 of 3104 Re: Horrible Experience at Amityville, Toyota Service Dept. [denvecsr]
Aug 27, 2008 (10:04 am)
Before flying off the handle and embarrassing yourself......
There is no such thing as 'Toyota oil'. Toyota doesn't make oil, it makes vehicles. It may repackage engine oil made by various manufacturers. From the Corolla/Matrix manual it actually says...Specifications ==> Lubrication System
Use Toyota approved "Toyota Genuine Motor Oil" or equivalent to satisfy the grade and viscosity shown below.
paraphasing the rest..
0W-20 provides optimal fuel economy....
0W provides for easier starting in cold weather
the 20 value indicates the oil viscosity at operating temperatures...
quoting the last statement...
"An oil with higher viscosity may be better suited if the vehicle is operated at high speeds, or under extreme load conditions."
Now if you want to pick a fight that's certainly your perogative but don't expect much in the way of feel-good results. $30 is a normal fee for rotating the tires.
Most tires places will rotate them for free because that's their 'hook' to get you to come back regularly to encourage you to buy your tires from them again.
#2917 of 3104 Re: Horrible Experience at Amityville, Toyota Service Dept. [kdhspyder]
Aug 27, 2008 (1:19 pm)
I have every right to fly off the handle. First the wrong oil and the wrong weight was used. There is Toyota Motor Oil which the parts department and the service dept pushes to sell you. Second, you cannot see your car being worked on through the glass windows. Third, a car wash is not a hosing down. If you think so then you must work for Toyota. Come on, the car was soaking wet with dirt all over the body. I just drove back from Florida. When I purchased my car I asked both the salesman and the sales manager where the oil filter was because I couldn't see it. They told me it was behind the plastic plate. Never telling me it was some special kind of paper filter that you can't get unless you buy it at Toyota and that you need a special tool to remove it. I have changed my own oil for over 30 years. The few times I had to have a mechanic do it because it was either winter or I was incapacitated they screwed it up. One repair shop didn't change the filter. I had mine marked with a permanent marker. Another time a mechanic insisted he put the right amount of oil in, while I was standing there. An hour later my oil was all over the place on the highway. Having too much oil caused too much pressure which caused the gaskets to blow. I had to get towed back to the repair shop. It's ridiculous. You can't trust anyone to do a simple oil change. Can you imagine how much you are ripped off when something really goes. It's a shame.
#2918 of 3104 Re: Horrible Experience at Amityville, Toyota Service Dept. [denvecsr]
Aug 27, 2008 (1:36 pm)
Denvecsr, I have a few suggestions for you. If you choose to follow them fine. If you don't that's fine too.
1. Change the oil yourself.
2. Nowhere in this country that I know of is there a requirement that all service bays must be accessible or visible to the customer so they can watch their oil changed.
3. A car wash means something else to different people. Wash the car yourself.
4. RTFM. It is not the sales person or sales manager responsibility to know where the oil filter is on YOUR car. It's your responsibility. RTFM
5. Why stop now? Keep changing your oil if it makes you feel better.
6. It is ridiculous! go back to number one.
7. I can't imagine. When something does goes wrong and I'm not qualified to fix it, I search and ask for referrals for good mechanics, a/c repairmen, roofers, etc. And then I let them do their job without looking over their shoulder the whole time. If I don't trust them than why hire them?
And last but not least; be happy you don't have cancer. Or you might and not even know it. Have you ever heard of the law of attraction or the power of intention? Look them up and chill out. You're a perfect candidate for a heart attack.