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Smart Shopper Car Buying for Women
299 messages, Last post on Feb 15, 2009 at 4:46 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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I went into San Rafeal Chevrolet in San Rafeal, Ca to purchase three cars. One brand new Hyundai Santa Fe, one used 03 Chevy Tahoe and a used 05 Dodge Ram. First Issue: We first purchased a 03 Chevrolet Tahoe for the price of 20K. Everything was fine until I went home and happened to stumble on the dealerships webpage. Out of curiosity I had looked up my SUV I had just purchased. To my surprise I found my vehicle priced for 19495. Immediately, I phoned the dealership and spoke with the manager about the situation. They took care of it and said that they would fix the price and send a check to the financial institute my vehicle was financed through. TWO MONTHS later the bank has not seen the check. I have called several times to the dealership and have had no responses. Even a couple of visits with assurance someone would call me back but everytime leaving empty handed because so and so isn't in today. Second Issue: We also purchased a used 05 Dodge Ram. As a condition of the sale they were suppose to install a bed liner. My first gripe about this deal is that I had purchased this vehicle in early November, but the deal with the bank did not close until late December. In the meantime of them closing the deal they took it upon themselves to sell my trade in before the deal was even funded. Not only did it take until late December for the deal to even get funded but I was not able to get my bed liner for the entire month. Now that they have received their money from the bank, I have yet to get any money for my bed liner to be installed. I have also made several attempts to contact them regarding this issue and have received no responses. I am now out 1000 dollars because of this situation. Does anyone have any advice on what I should do now? Do I have a leg to stand on in court? Should I take them to court?? |
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Replying to: norcal182 (Jan 09, 2008 9:02 pm) If that fails, follow through with the BBB. Beyond that, there is always small claims court. Just be sure that you can document everything! The court will almost certainly rule in your favor given what you've said here. Anyone else have ideas to help norcal? tidester, host SUVs and Smart Shopper |
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Replying to: norcal182 (Jan 09, 2008 9:02 pm) In the second issue, if you don't have any documentation, or a contract, saying the dealership owes you a bed liner... then you are S.O.L on that one too. I don't think this sleazy dealership will give you anything unless you have proof of an agreement. |
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Replying to: norcal182 (Jan 09, 2008 9:02 pm) Sorry to hear about your bad experience!  Your first issue about the price of the Tahoe. State law in Mass. says you have to sell a vehicle for what it is advertised for. I would download the screen if possible still or maybe you still have it downloaded somewhere in your computer. For them to say they will send $505 to the bank is bullshit. That won't change your payments at all. It will just take it off the remaining balance at the end. And ... I don't know maybe they think you will forget about it at that time. You should have had them cut you a check for $505. for the differance of the advertised price. Like I said it is a law in Mass. and have seen dealers give the money back after trying to pull a fast one. Good luck getting your money back. You may want to contact your District Attorney's office and ask them about your laws in California. You will just need your paper work and there add. Secondly on the bed liner This is the part that sucks. If you didn't get it on the Purchase and Sales contract or a " We Owe " form than your S.O.L. . Unless you can go in there and speak to the General Manager of the store. Keep calling, emailing, and stopping by the store until you get what is owed to you \. You do have some leverage that you just bought 3 vehicles and did intend on servicing these vehicles at there store but if this doesn't get resolved than you will sue( as long as you have paper work to back up what yopu are saying) or just take your business elsewhere and you will contact the BBB and tell everyone that not to do business there. Tell them you will take a $25 add in the paper to tell everyone in that area what sleazy dealer they are. You might get some attention than. Please come back and let us know how you made out! Good Luck  GP |
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Replying to: norcal182 (Jan 09, 2008 9:02 pm) As far as the law that says you have to sell the car what it is advertised for. I don't think it would hold much water, if it did you could sue people every day that beat you down below the advertised price. Even if the law was tight who has a copy of the truck being advertised for the $19495. BTW I would have ran when they said they were charging $495 for a bed liner. We sell them all day for $235, cost is $170, and those are Ford Liners not cheap aftermarket crap.
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Replying to: joel0622 (Jan 14, 2008 3:28 pm) If you have a stock number or vin that was shown you have all the power in the world. It is at least the reason in Mass. that you have stock numbers attatched to any addvertised price. GP
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Replying to: greanpea68 (Jan 14, 2008 3:51 pm) If he didn't print it who does the burden of proof fall on, the customer to prove it was actually advertised at that price, or the dealer to prove it wasn't? Was there a trade in involved that the dealer over allowed on the trade and showed retail to retail figures on? I agree 100%, if the poster has money due then he should get it. If he is owed a bed liner then he needs to go park the truck in the service and tell them he will move once the bed liner is installed. That is if he does in fact have paper work stating he is owed a bed liner. Better yet demand a check for the $495 bed liner then go to a truck accessories store and buy one for $235. Hell you can put a Rhino Liner in for $495. But as you and I both know there is always two stories and we always just get one of them. Advice to all consumers. If the deal is not completed never leave the dealer with out a "We Owe". |
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Replying to: joel0622 (Jan 15, 2008 6:14 am) I actually do have a buyers order for the bedliner for the Dodge. I have made several attempts to call them and ask them for my check. I have even shown up and gotten nowhere because so and so isn't in. I have contacted the BBB and have filed a claim but I haven't gotten any responses from that yet. I did print out the page from their website listing the vehicle being priced at $19495 and it even has the VIN number on it. So can I go to small claims court and win? |
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Replying to: joel0622 (Jan 15, 2008 6:14 am)
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Replying to: tidester (Jan 09, 2008 11:41 pm) I actually do have a buyers order for the bedliner for the Dodge. I have made several attempts to call them and ask them for my check. I have even shown up and gotten nowhere because so and so isn't in. I have contacted the BBB and have filed a claim but I haven't gotten any responses from that yet. I did print out the page from their website listing the vehicle being priced at $19495 and it even has the VIN number on it. So can I go to small claims court and win?
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