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Wagons Subaru Crew Subaru B9 Tribeca Subaru B9 Tribeca (B9X)
8367 messages, Last post on Dec 04, 2009 at 12:57 PM
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Karen: we should tell them to RTFM! LOL Sounds like the standard PR response Allow me to play Devil's Advocate here...if you were in their shoes, would you really encourage people to tear open their own dash and wire their own stereo solutions? I mean, I can understand if a shop calls to order a shop manual including stereo diagrams/wiring, but the Average Joe Owner? If someone takes the initiative, gets a shop manual, or finds out who makes the stereo and obtains one from the manufacturer, that's different. If anyone gest that far let's document it, I can host pictures, etc. That's the purpose of a forum like this one. But do you really expect Subaru's PR folks to say, "Sure, tear open that dash, I'm sure no squeeks or rattles will appear and nothing will ever go wrong with a novice wiring up their own electrical equipment." Sounds crazy to me. And I've installed several stereos. I just wouldn't expect a manufacturer to help me do it. I just think this is a solution we're going to have to come up with on our own, not with help from SoA. -juice |
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"I am sorry you feel that way about the price on the Tribeca. I think I went out of my way to accommodate you on the color and option." <----- (Actually I was the one who ultimately found the vehicle closest to the colors and options i was looking for and then had to firmly coerce the dealership that had it into cooperating on a dealer trade with this guy at his more local dealership that I had been working with after they had originally told him they wouldn't trade and then tried to get me to drive the hour and a half so that they would get the sale. I told him I did appreciate all his previous efforts in locating what i was looking for and always getting back to me etc. but the bottom line is I found the vehicle, and I talked the other dealer into cooperating on a trade who originally told him no. Otherwise he wouldn't have gotten the sale as I maybe would have driven up to that other dealer.) "I do not know what other dealers are offering as far as price is concerned. You are showing me possible price quotes from a dealer in a different region (MD)". <----(You should know what your competition is offering and you contradict yourself later in the email anyway. So what if it is from a different region? How do you know the one example was from MD? NJ where my car came from, Delaware and MD not to mention NY are not far from Phila area PA and worth the drive if you are going to pay invoice or closer to it which amounted to over $3,000 less then MSRP on my particular Tribeca.) "I offered you my best price that I could offer on that car." <---- ( really? over $2,000 over invoice is your back breaking best price? I highly doubt that.) "I gave you the price including tax, tags and all fees before I went out to get the Tribeca in case you had any questions with it before the car arrived. How would you have felt if you arrived at my dealership on the day of delivery and I said the price of the car is now $1000 higher. I would never do this to a customer" ----(You told me the price big deal, I didn't agree to anything and wasn't going to over the phone nor was I going to negotiate the pirce or do anything that might have given you/the dealership a reason for more excuses on how you couldn't get the vehicle or that the other dealership said it was sold etc. In other words I found the vehicle and set everything up for them with the other dealer and didn't want them any less motivated to get it or have anything go wrong as it had so for starting from my original preorder) The problem is, I was very determined to get the colors/options i wanted and enthusiastic about the car and I felt like that was used against me that it meant I would pay any price. In fact I felt like my bluff was called that I wouldn't walk out on the deal once there when they didn't budge on price, for several reasons including again my obvious excitement for the car. Well that wasn't true, I would have walked out, but I didn't more for the dealers sake being a business neighbor and as the guy I was working with had been helpful and pleasant enough and I didn't want to screw him and leave him with the vehicle they had to transport from another dealer etc. plus figured that it could be made up to me with some options and consideration on future service. But no, he threw in 2 super cheap options and that was it and they almost tried to sell me the 100k extended warranty after I had told them I knew of ppl getting that for free included in their deal which was already better then mine without that. I've given him lots of ideas as listed above and more like the free tires for life etc. etc. Instead he doesn't agree to any of it or come up with anything else to offer so why should I even buy any more options from them or take my car there for service? "I want you to leave feeling like you received a fair price on the Tribeca".<----(If you really want that then do something about it because not only don't I feel, but I know that I didn't receive a good price) "I have been talking with the dealers in the area and the dealers that I spoke with have not been discounting this car more than $500." <----(I thought you just said you don't know what other dealers are offering? and whether thats what they told you or not or whether its also then actually true or not is irrelevant, thats why there is invoice price which speaks for itself and the examples of deals that are at other dealerships that are not so far that your customers cannot go there instead of to you) "Sometimes people say that were offered a better deal than they actually were." <----(Possible but then thats why we have invoice price again to make best offer from that and not based on any other deals) At this point its water under the bridge in a way because I already agreed, signed and paid so don't make excuses now just do the best you can from here to make the deal seem better and keep me as a customer into the future.
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Replying to: kmartin (Jul 07, 2005 10:05 pm) Did you mean that the CA emissions is the same as PA emissions or did you mean the warranty? I meant the emissions. There are 2 reasons I 'm concerned about the emissions: 1) I may relocate to CA in the future while I keep the vehicle. 2) I would prefer that my car pollutes our environment a little less (you may call me a geo-green - I care about spending as less oil also if I can so that we don't have to depend on outsiders for that). Kim.
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Replying to: phan7 (Jul 08, 2005 9:36 am) I did look under the hood of another Tribeca a few days ago and found it LEV2 / Tier 2 Bin 5 rated. The Tier 2 Bin 5 is the Federal emission standard. Not as good emissions rating as I would have wanted but still the good thing is that they seem to be selling the same ones in PA as in CA. The customer service representative also indicated that all Tribecas should have the same emissions rating all over the country. However, when I asked him whether he could confirm that, he seemed to be little taken aback and asked for the VIN of the car since he couldn't confirm without knowing the VIN! Kim. |
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Replying to: bat1161 (Jul 08, 2005 7:23 am) How funny! I used to live in Hebron, but only for 2 years from May 2000 to April 2002. It's in the same county as Florence. It is a very small world afterall! I can hardly wait to purchase a Tribeca. I'm just chomping at the bit as they say. Maggie - No. Ky. |
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Replying to: c_hunter (Jul 07, 2005 2:51 pm) As for ipod use in the Forester-I haven't extensively dealt with it. I tried the FM tuner method with Griffins I-trip but hat doesn't work well. It's hard to find a good station and it needs to be retuned if you change areas. I'm still an ipod novice too, and am looking for the best solution without spending a ton of money. The darn this is expensive enough! I just went on a long trip through Oregon and just listened to the ipod on the headphones (I wasn't doing the driving) and have a splitter which I shared another set of headphones with someone else in the car. Not the best solution. If you know the hack method to play through the stereo I'd love to know it! Thanks for the feedback. Andrea 
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Replying to: andreakat (Jul 08, 2005 12:04 pm) You mentioned a trip through OR... are you in the PacNW? If so, check out www.cars101.com. The guy who runs that site is a fantastic resource for Subaru info and is also terrific to deal with. (The dealership he works at is also outstanding.) His pricing is no-nonsense, and at the very least is useful as a bargaining chip when negotiating a price for any new Subaru you'd purchase. If you're interested in hearing about my purchasing experience, feel free to e-mail me and I'd be glad to tell all. Just click on my name in the title of this post and you'll go to my forums profile, where you'll find my e-mail address. -Jeff |
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Replying to: x5killer (Jul 08, 2005 8:52 am) You need to understand that dealers are not going to go back and refund money to you after the deal, When you buy a car you have to make sure you drive off happy with the car and you feel its worth the price. You wanted the car, you agreed to price, you paid the price and drove off. I will call everydealer even though i get VIP ( invoice) price through work and see what can be added to the deal to make it that much better. You have to shop around. And prices will vary widly esp when the car is a month from release. CR Sorry you are unhappy with your price, it kills me too to find out i over paid for anything i buy. |
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Replying to: ateixeira (Jul 08, 2005 7:58 am) Allow me to play Devil's Advocate here...if you were in their shoes, would you really encourage people to tear open their own dash and wire their own stereo solutions? I mean, I can understand if a shop calls to order a shop manual including stereo diagrams/wiring, but the Average Joe Owner? By standard PR response, I meant "useless". This is not the first time someone wrote to Subaru and got back standard boilerplate (and you correctly point out the reasons). I wouldn't have expected anything different, to be honest. Real solutions are found deep in the forums of enthusiast sites, where people really know their stuff. Even if the frontline SOA reps could say whatever they wanted, I doubt we'd find any level of expertise there. Craig |
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Replying to: krusty_ (Jul 08, 2005 6:50 pm) When I was buying my wife's Forester a few years ago, I worked a sweet deal and passed on all the ripoff extras like paint sealant, prepaid maintenance, etc.... While we were doing the paperwork, I could hear another couple in the office next door buying a Forester too. They paid full MSRP and got suckered into all the extras, and I felt bad for them. There's a whole spectrum to car buying, from one extreme to the other. Consider yourself lucky to have fallen somewhere in the middle!! Some of my rules for getting the best deal: 1) be prepared with all the facts -- detailed specs, invoice pricing, market price, and prices from the online dealers. 2) be calm and contain your excitement; be prepared to walk if they can't meet your price. 3) be patient if needed (I haggled for two weeks when I bought a Honda years ago). 4) don't be desperate for the car, that's a bad position to be in. 5) when making a deal, the only thing that counts is price; forget extras, freebies, programs, etc. 6) don't feel like you have to buy the car at the same place you get service; any service department will be glad for your business no matter where you bought. 7) VIP programs can eliminate a lot of hassle, but you can usually get as good or better a price on your own. 8) skip all the extras, they overwhelmingly favor the dealer rather than the consumer 9) inspect the car and test drive it thoroughly before begining negotiations -- if there are any problems or defects, make them the dealer's responsibility, not yours. I think the biggest rule is to have a firm plan, with a contigency, and don't waste your time pursuing a dead end. When shopping for my WRX, the local Subaru dealer was asking about $2000 more than a dealer 50 miles away. They said, "is it really worth it to drive 50 miles to buy the other car?". That's when I split!! It was real clear that a 40 minute drive was a better option than haggling with these local guys for hours. Same thing when I bought my Outback last year -- a 160 mile drive to Fitzmall was the easiest way to go. They had a huge inventory, no haggle pricing at invoice, and the experience was great. Craig |
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