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Coupes & Convertibles Porsche 911 Porsche 911
2048 messages, Last post on Aug 31, 2009 at 9:15 AM
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Replying to: kennygoodboy (Nov 05, 2007 5:46 am) To add insult to injury, the first towing service that Porsche Roadside Assistance sent out were complete idiots. They claimed they would be out in 1 hour, got there in 3.5 hours and then didn't have the ability to tow the car, since the battery was dead and they couldn't get into the trunk to get to the towing hook. (They were told the battery was dead before they were dispatched). The second company that Porsche called promised to be out within 2 hours, got there in 30 minutes, had their own spare hooks, and the driver was as professional as they come. To Porsche's credit, I got a personal letter of apology in the mail today from the Customer Service Manager, assuring me that the first towing company has been removed from Porsche's call list. |
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Replying to: habitat1 (Nov 05, 2007 1:59 pm) See this thing through with a smile and see what happens. I wonder if there is really a drain "issue" that is inherently a design flaw, as you seem to suggest. I have never heard of it before, and have numbers of friends with the same car, including myself. It is possible that you left a bit too much debris in there that you should have cleaned out... or, if that is clearly not the case, it is always conceivable that your car has an irregularity or workmanship issue associated with it that is not necesarrily the norm. But, whatever the outcome, do NOT let yourself be overly affected... in other words, don't over-react. I would certainly hope that you continue to LOVE your beautiful Porsche, even if it requres a little extra TLC now and then. Truth be told, almost every car has a quirk or small issue nowadays. Do your best to rectify yours, and don't forget... you are the proud owner and driver of a PORSCHE!!! Keep the faith and the appreciation alive! TagMan
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Replying to: tagman (Nov 05, 2007 7:11 pm) As for the drain issue, it appears to be real. Both service managers (selling dealer and servicing dealer) were familiar enough with the issue to be able to each accurately descrivbe, blow by blow, what happened as the water seeped in and affected the controller unit. And when I originally bought the car, I asked the sales manager, a former factory engineer, what to look out for or be careful about. Other than the typical break in instructions, the two things he mentioned were (1) do not stop/reverse the convertible top midway as this stresses the motor gears(either open completely or shut completely) and (2) make sure leaves and debris do not build up around the windshield cowl, as the drains can have a tendency to clog. FWIW, he raised and addressed the issue of the infamous RMS leak up front, before I asked, so I tend to trust his expertise and integrity. I've been very diligent about washing the car at least once every two weeks, often every week. But here in DC, we are in a heavy pollen/seed/leave area and dry leaves and seeds tend to break up into small pieces that may have exacerbated the situation. Fortunately, even though the service indicator did not call for it, I had an early service done last fall at 9,000 miles. And then the regular service 2 months ago at 16,000 miles. That should support this being a warranty issue and not a case of service neglect. Perhaps where you live, the pollen/leaves/dust situation is less severe. But call your service manager sometime and ask about the cowl drains. I'd be curious as to what he says. Thanks again and don't worry, I'm not throwing out the baby with the rain water. 
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Replying to: habitat1 (Nov 06, 2007 4:43 am) I think this series of posts could prove to be helpful for a number of Porsche 911 owners, so that they can be aware of the potential for drain issues associated with the car. Also, I appreciate the heads-up on the convertible top issue that you referred to... specifically about trying not to stop at midpoint during the opening and closing of the top... suggesting that to do so could cause a problem. I had visions of the top being stuck in the half-way position and having to drive it that way! LOL! Anyway, thanks for the valuable information, and I'll follow up with it in the future, and let you know what I find out. Also, based on your post, I am glad to learn that you clearly have your life's priorities in the right order! TagMan |
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Replying to: habitat1 (Nov 06, 2007 4:43 am) Thanks, |
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Replying to: habitat1 (Nov 05, 2007 1:59 pm) As for the issue of the shortage of the black box, your service and parts managers can coordinate with the Porsche field service technical representative to have you one in two days if it is escalated for the field tech to make the repair. If not available in two days, he will cannibalize one for you....... Unfortunately, you have to go through this type experience to learn these things....... You are correct, this is a warranty issue. If you are not satisfied promptly by your dealer, I can give you the correct contact at Porsche USA to get things moving.
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Replying to: ringleader6 (Nov 07, 2007 5:29 pm) I will look into the issue of "cannibalizing" a controller unit, and appreciate that suggestion. My car is a 2005 model year, but hopefully there haven't been any changes in the controller unit that one from a 2007/8 wouldn't work. Any contact referrals that you have had success with would be appreciated. Thanks.
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Replying to: habitat1 (Nov 09, 2007 4:27 am) |
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Hi there. I am in the market for a used 911 in the $35K range. Since I was a kid I always wanted one and now I have finally saved up enough cash to take leap but I do not know much about the various models and the pros and cons of each. I want one that I can drive on weekends and that will give me the least amount of mechanical problems. Can you please recommends which models I should focus on and the best places to look online for them? Thanks, D
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Replying to: dbarton7 (Nov 24, 2007 7:00 am) |
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