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Prices Paid: Buying & Leasing Experiences Ford Mustang Prices Paid and Buying Experience
1042 messages, Last post on Aug 30, 2008 at 12:58 AM
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Replying to: broncoles (May 10, 2008 12:19 pm)  I know for my zip code Ford was offering either $2500 rebate or zero percent financing for 72 months. I don't think Ford was offering that in WI. But it is irrelavant as the dealer has to use your actual zip code which you already know. |
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Replying to: beerme1 (May 10, 2008 1:17 pm) Use that vehicle in good health! Broncoles 
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Replying to: beerme1 (May 10, 2008 1:17 pm) Thanks
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Replying to: mbryant2 (May 12, 2008 3:05 pm)
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Replying to: beerme1 (May 12, 2008 4:39 pm) |
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I now have a major issue and spoke with FORD today. The 0.0 % apr offer was on leftover new 07 Mustangs. This car was supposed to be an owner used demo with 2500 miles on it and I was told it was never titled. Keep in mind I had 700 miles to get home and not knowing the law in Wisconsin I wasn't sure what I was dealing with. But I went to Wisconsin to pick up my new never titled car. I felt something stunk when I was told the warranty started in March of 07. I questioned that since this is a new car and they gave me an extra $300 off an ESP warranty to allay my concern. I decided to run a CarFax on it since the issue has been bothering me and I found a prior registration in the glove box that was registered to the dealer. I never thought to run a carfax originally as it made no sense since: A) the dealer told me this was a new demo car never titled and B) why would I run a carfax report on a new car being told it was a demo that the owner drove and C) Ford's 0.0% financing applied only to remainig NEW 07 Mustangs. The CarFax report indicated that the car is a one owner car and it was previously titled.  That means I paid more than kbb value as carfax says I am the second owner which makes this a used car . Ford said in their eyes I am the first owner. I asked then why is my warranty not starting on day 1 of my ownership? The car was previously titled as I found out, to the dealer who told me today that if some one who doesn't physically work at the dealership drives the car as a demo they have to title it in WI and that FORD is aware of this and that's why they tell me I am the first owner. CARFAX says otherwise andthat is not what they told me prior to me flying out there to pick the car up. They said "It's a new car although a demo and has NEVER BEEN TITLED" I am very upset at having been misled on the issue and pressed the point with FORD that a new car should have the full factory warranty and while the woman who took my complaint in customer relations agreed with me, she said she couldn't change the warranty date and that I should take it up with the dealer. The dealer basically told me it is a new car or I wouldn't have been able to get the 0.0 % financing or they would be liable for the difference from 7.0% for the used rate with Ford vs. the 0.0 % that I got. Right now all I can say is WTF? Anyone have any suggestions for recourse? I don't think I would make any bones about this at all except I was lied to and I have in fact lost 14 months of my factory warranty. I do know I would not have flown there at my expense if I had know that prior to working the deal out over the phone. I am really, really p'oed about this right now. Thanks Willy |
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Replying to: beerme1 (May 14, 2008 8:05 pm) Assuming you have already been to the top management with the dealer in question, I would pursue escalating this to Ford customer service/management. Make sure you have all you facts/communications documented and use written communications. You may want to see if there is a consumer affairs department in Wisconsin and see if they can do something to assist. I had a problem with an "Extended Maintenance Agreement" related to a new car purchase in California and was able to get the problem resolved with the assistance of a state consumer department. I got a runaround from the dealer initially since it represented profit that they didn't want to give up but it got escalated to the manufacturer's regional management and they took the appropriate action. If you have a legal assistance plan at work you may want to run it by an attorney for advice/assistance. The squeaky wheel gets the grease - persist and you should prevail. Good luck, Lee |
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Replying to: beerme1 (May 14, 2008 8:05 pm) See if you can get in contact with a local consumer rights organization in your town of Buffalo, NY. Maybe a local news channel can air your situation and thereby bring the local media in. Ford, I’m sure would not like that type of exposure and with sales low at this time ( which probably brought this about) might come to your side. I hope there was another individual who witness the various verbal conversations you had with this WI dealer. Speaking about dealers, if there is an employee out there who is reading these posts and works for a Ford Dealership, I would hope that you might speak up and give some guidance to this individual and help bring fairness to this heart breaking situation. Broncoles 
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Replying to: broncoles (May 15, 2008 2:44 pm) There was nobody within ear shot to hear the dealer tell me that the car was never titled. Doesn't matter though. The car did come with the 0.0 finance and FORD is telling me that I am the only owner.  So there is evidence enough right there of misdoings. I did call the State of WI today and they are sending me a complaint packet. I talked to Ford again and they won't even give me their legal dept. address and told me that they will only give that out to a lawyer. I told them if they reset my warranty to my day 1, May 8th 2008 I will be more than happy. They said again that they cant do it. So I am in a really strange place right now with all of this and told them if I had known that I would be subject to this dealers flat out deception, I would not have flown from Buffalo to Milwaukee to be part of this. I did have other options. Just too bad I didn't think I needed to verify by Carfax a new car purchase. I believe a lawyer would be able to have some fun with this for the simple fact of what's on some of my paperwork that shame on me, I didn't pay enough attention to at the dealer. I have boxes checked that indicate the car has new factory warranty, is a demo, is a used demo, my esp is for 60 months 75K and that my esp is for 72 months and 75K. I did verify that with Ford that it is in fact the 72 months. Friday I will offer the dealer one last chance to make this right, how I don't know, and they will reject any such notion and then I may say well you can take the car back to which they will decline and I will stew about this all weekend and then contact an atty. All that for a lousy 14 months of warranty and I am even willing to forget about the second title if they reset the warranty. But that's not the way this is going. This is really uncool on both paties. The dealer in particular, but also Ford's reaction of basically telling me it is a dealer issue even though I informed them they are equally guilty of the deception in light of giving me the 0.0% on the new leftover 07. By the way I notice a whistling sound whern the car is under medium to hard acceleration in second gear. any thoughts on that? Thanks guys. |
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Replying to: beerme1 (May 14, 2008 8:05 pm) The car was previously titled as I found out, to the dealer who told me today that if some one who doesn't physically work at the dealership drives the car as a demo they have to title it in WI and that FORD is aware of this and that's why they tell me I am the first owner. CARFAX says otherwise andthat is not what they told me prior to me flying out there to pick the car up. They said "It's a new car although a demo and has NEVER BEEN TITLED" I suspect a family member of the dealer drove the car and as such it was previously titled. My question is when you were doing business, signing papers, & buying the car, did not the dealer show you a WI title in the name of the original buyer and that buyer's signature releasing the title to you? Somewhere in the process you were duty bound to recognize such a document. Were there "Dealer" plates or "Owner" plates on the car? If "Dealer" = deception!
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