Last post on Nov 17, 2013 at 8:38 AM
You are in the Volkswagen Jetta
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Volkswagen Jetta, Biodiesel, Diesel, Sedan
#3978 of 4777 Jetta TDI unexpectedly goes into neutral
Mar 21, 2010 (7:22 am)
I have had my 2009 Jetta TDI back at the dealer's multiple times since I bought it last June. On the highway, on city streets, wherever, the car will appear to "shift" into neutral. All the transmission lights are blinking and a message appears that says "apply brakes." . I have, in the past, had to step on the brake to get the trans. to re-engage. But yesterday, it happened twice in a short time, and both times, I had to turn off the engine and re-start when the brakes didn't solve the problem. VW issued a recall for this issue back in August, but I am told that I already have the "fix." This is not a car that inspires confidence. Suppose I accelerate to pass a semi on the highway and it suddenly goes into neutral. Imagine the carnage if I have to brake or shut down the engine in front of that large truck going as fast as he can. The dealer claims they can't duplicate the problem. It might not do it for a month after it leaves the dealer, so that is understandable. The last time, they told me that when it did it, to drive to the dealer w/o shutting down the engine. But I couldn't do that yesterday. Not only was it Saturday afternoon, but I had to shut down the engine just to get the transmission to engage. I have been through 100 pages of posts on Edmunds and so far the only problem I have seen like this is on a post in 2006. Does anyone have any experience with this issue?
#3979 of 4777 Re: Jetta TDI unexpectedly goes into neutral [moeandmo]
by MrShift@Edmunds HOST
Mar 21, 2010 (7:37 am)
Well the August "fix" (recall) is very specific about the symptoms, which are identical to what you describe, so I'd suggest that the "fix" be done again---a new temperature sensor and/or wiring harness to that sensor. Obviously, VW knows all about this problem, since their recall describes it perfectly. Have you explored the NHTSA site for further complaints on this problem?
#3980 of 4777 Re: Jetta TDI unexpectedly goes into neutral [moeandmo]
Mar 21, 2010 (8:19 am)
Hi moeandmo. I had this happen to me only once about a year ago. Mine got stuck in 1st. It required the engine be turned off and restarted to clear the error. It's pretty ridiculous of the dealer to expect you to bring it in in that condition and practically impossible, unless you had it towed in. Maybe a photo on your cell phone of the MFD would convince them? Just a suggestion. Thankfully VW extended the warranty to 100K miles on the DSG as part of the recall. Either way I can appreciate your frustration at the perilous situations this puts you in.
#3981 of 4777 Re: Jetta TDI unexpectedly goes into neutral [Mr_Shiftright]
Mar 21, 2010 (8:41 am)
This issue has been "fixed" 3 times since last August, when the recall came out . We have even spoken to VW (nationally) direct, and they have been in communication with the dealership. (We have a case number) The last two times the car was in, the dealership kept it for a week. When you have a problem, and you keep doing exactly the same thing to fix it over and over and over, you would think you would realize that you need to try something else.
On Oct 6, when the car was brought in after the first incident, the paperwork says "Campaign Temp sensor" and "Update Programming"...that's pretty much all it says. No part # is listed.
On Nov. 23, the paperwork says "Customer had S7 Campaign update performed and is still having concerns......etc." "Made sure of all updates on vehicle...no codes....test drove for 59 miles and condition never occurred"
On Jan 20, the paperwork says "Ran GFF-no codes stored--reset basic settings..test drove 302 miles...ran VTA...check mechatronic switch...all ok. AT no point in any of these service report has there been a part # for any part that was replaced.
We have a VW case number. This past saturday, when it happened yet again, TWICE, and depressing the brake didn't "reset" it, pressing on the gas pedal caused severe "bucking", thus had to pull off of the road, shut off the car and start again.
Nowhere in the paperwork we have is there anything about a replacement of a heat sensor or wiring harness, (no pat numbers are listed) but that might perhaps have been part of the October work done, right after our first problem, and right after the recall went out.
We have recently posted on the NHTSA site, but so far have gotten no feedback from there.
#3982 of 4777 Re: Jetta TDI unexpectedly goes into neutral [moeandmo]
Mar 21, 2010 (12:16 pm)
I believe the campaign Temperature sensor is the culprit part. It is indicating the transmission is getting too hot. And it goes to neutral. Are you in a very warm climate or towing a trailer? They may have put a defective sensor in and it is still failing. That does not sound like a good situation. Just keep documenting it till they get it fixed. Do not forget to have the 40K mile transmission service done. Do not want to give them a chance to deny your warranty.
I would not hold my breath hearing anything from the NHTSA. Both of them are busy with Toyota recalls for UA.
#3983 of 4777 Re: Jetta TDI unexpectedly goes into neutral [gagrice]
Mar 21, 2010 (12:52 pm)
We're a long way from the 40K service. This car has only 8K on it.
#3984 of 4777 Re: Jetta TDI unexpectedly goes into neutral [moeandmo]
Mar 21, 2010 (1:04 pm)
I'd give them one more chance and then start talking lemon law. I like the idea of photographing the dash as well since they've not experienced the problem.
#3985 of 4777 iPod/USB Interface utility
Mar 21, 2010 (2:26 pm)
With the SD card slot, I don't really need the iPod connector, but I've been wondering if the USB connection might be of any use in the future for something new. Can the touchscreen operate as a generic control interface for other things?
Salesman told me it can be dealer installed.
#3986 of 4777 Re: Jetta TDI unexpectedly goes into neutral [rrollntdi]
Mar 21, 2010 (11:06 pm)
Does the 100K warranty for the DSG apply to ALL 09 TDI's, or just the ones affected by the recall?
#3987 of 4777 Re: Hypothetical Question regarding Laser Detection [shrifty]
Mar 22, 2010 (8:40 am)
I understand that you would want to mount the laser-jammer infrared-xmitters as close as possible to the places where laser-operators are trained to aim:
1 - front license plate
2 - as close to each headlight as possible
also, i hope your car is black. that will help too.
3 - rear license plate
if you obscure the license plate at all, or the headlights, that is probably a violation of the vehicle code in any state.