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Sedans Volkswagen Jetta VW Jetta TDI
3704 messages, Last post on Nov 26, 2009 at 6:42 PM
You are in the Volkswagen Jetta Forum. Your Hosts are pat & karens
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Replying to: bpeebles (Nov 04, 2009 6:47 pm)
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Replying to: sebring95 (Nov 04, 2009 7:25 pm)
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Replying to: shrifty (Nov 04, 2009 7:50 pm) Yesterday's visit to their parts dept. was a surprise: they do not have rear wiper blade for 09 Jetta Wagon in stock! One would assume such a common item should always be in stock. Unfortunately, I could not find that item anywhere on the web - I was searching for that item over a week now and all I can see are front wipers. The only site where they have them is on e-Bay in U.K.! My next visit will be at 10,000 miles but since I have changed my oil and filter at 7,500 (and re-set the service interval check light on my dash board) I will only have them do the rest of the 10 K inspection; i.e. tire rotation and moving components check. I plan to do my oil/filter changes myself at 7,500 intervals rather than 10,000 even though it may cost me extra because these are covered by VW at no cost. In my 40-some years experience with oil changes in this country I yet have to find one dealer (or quick lube) that would do this right - and that would include brands like Lexus, Mercedes, BMW, Range Rover - to name a few. I always find some clips missing on the undercover or some other small items that were not done to my satisfaction. Last oil change on my Saab 9-3 the dealer did not even bother to put the undercover back! Our 2 visits to a local Honda dealership were not satisfactory. First, we wanted to have a mid-section plastic undercover replaced because some clips were missing and the cover fell down and broke in half. Service manager (with a negative approach) told me that Honda doesn't cover road hazards although this was caused clearly by fasteners not being properly installed at the assembly. Later, after they submitted the claim to Honda, the replacement was declined by Honda. This was a $ 13 item (that I bought later over the internet) The dealer wanted to charge me $ 70 plus labor to install. I had a micro fiche print out with exact part number and wholesale prices. The service manager was shocked with comments: "...where did you get this...?" Obviously, they don't like "informed" customers. Second, we made a B1 service appointment over the internet. When we showed up at designated time, the service dept. was closed due to "inventory". Someone forgot to disable the appointment link on the internet. Granted, they later called and performed the service at no charge but our time was wasted. We hear negative stories from our friends about this dealership. It seems that the problem is, if you live in a town that only has one dealer for a particular brand, that there is no competition and people really have no other choice. One could drive 40 to 50 miles to another Honda dealer but that is not convenient for people that have to work.
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Nowhere to be found! Called several dealers, speacial ordered through a local VW dealer's parts dept - but to no avail. They cannot tell if and when they will have them. One would think VW would carry such an oprdinary item - but no cigar! |
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Replying to: jogousa (Nov 05, 2009 4:01 am) |
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Replying to: shrifty (Nov 08, 2009 6:41 pm) Also, the rubber part/blade cannot be removed (cannot slide out) from the frame of the blade as it is permanently sealed. I have called VW customer center and they told me it's a new car and they may not have all replacements available. Also, I tried to send them an email but after entering my VIN number on their website I get error that such VIN does not exist. Asked VW cust. center that question as well and I was advised that newer cars are not yet in their database ???!!! So anyone with "newer" VW - be on a lookout!
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Replying to: jogousa (Nov 09, 2009 3:41 am) |
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Replying to: jogousa (Nov 09, 2009 3:41 am) |
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Replying to: shrifty (Nov 09, 2009 6:20 pm) Perhaps you used the wiper while there was grit on the glass... that will wear a wiper AND scratch the glass too! Grit on the glass is best removed using other means besides rubber wiper. |
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Replying to: bpeebles (Nov 09, 2009 6:26 pm)
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