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Sedans Volkswagen Jetta VW Jetta TDI
3704 messages, Last post on Nov 26, 2009 at 6:42 PM
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Replying to: bpeebles (Nov 02, 2009 6:29 pm) I've come to the firm conclusion that when it comes to vehicle maintenance, the vast majority of owners are totally uniformed sheep. Those who participate in these forums, however, are not. |
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Replying to: bpeebles (Nov 02, 2009 6:23 pm) This is all interesting, but I'm getting a little tired of dragging what is still a new car back to the dealer for nits and gnats. A rear passenger side window kit, a new screen over the pollen filter (original was badly warped), a recall to reflash the DSG transmission's computer chip, and now a bad airbag sensor. These are all small things, to be sure, but my Honda-owning friends are starting to rib me a little.
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Replying to: elias (Nov 02, 2009 6:22 am)
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Replying to: farmertull (Nov 03, 2009 8:00 pm) |
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Replying to: farmertull (Nov 03, 2009 8:00 pm) ps - I've noticed that the mechanics who do the state inspection each year remove the tape. |
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Replying to: tjburkejr (Nov 03, 2009 7:17 pm) ANY new vehicle can have these kinds of nit-pickey items that need to be addressed. The bigger issue is HOW YOUR DEALSERSHIP APPROACHES THE PROBLEMS. Honda-dealers are well-trained to make the customers feel like a king. They often bend over backwards to please the customers.... even if it is obviously not really a problem with the car. Other car-makers have not invested as much as Honda has in dealership-training to keep the customers happy. There have been a number of Hondas in my family over the years. I found the number of nit-picky problems was not less than any other vehicle... HOWEVER here are a some things the Honda dealer did without question *) Key locked in car out in the boonies (was fishing with my dad) **) Honda dealership cut a key and hand-delivered it to us where we found a telephone to call from....then they drove us to the car which was many miles out a dirt road. *) Tires were found to be wearing slightly faster on inside edge. **)Honda dealer not only performed an alignment (not normally covered by warantee) but they also replaced all 4 tires at no charge to me. *) Daughters gas gauge on her 9-year old Honda was acting up. I asked Honda dealership if I could look at the Wiring diagram for a couple minutes **) Honda dealership told me to TAKE THE BOOK for the weekend and copy the pages I needed. Bottom line: No other vehicle-make I have ever owned had a dealer-network that treated me like I spell-out above. ONLY HONDA Dealers have treated me like that. You can see how a Honda-owner could easilly overlook nit-picky problems with their new Honda if they were treated like this. However, I prefer Volkswagen automobiles over Honda. I also drive past 2 local VW dealershiips and go nearly 100 miles to a VW dealership that treats me right.
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Replying to: bpeebles (Nov 04, 2009 6:47 pm)
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Replying to: sebring95 (Nov 04, 2009 7:25 pm)
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Replying to: shrifty (Nov 04, 2009 7:50 pm) Yesterday's visit to their parts dept. was a surprise: they do not have rear wiper blade for 09 Jetta Wagon in stock! One would assume such a common item should always be in stock. Unfortunately, I could not find that item anywhere on the web - I was searching for that item over a week now and all I can see are front wipers. The only site where they have them is on e-Bay in U.K.! My next visit will be at 10,000 miles but since I have changed my oil and filter at 7,500 (and re-set the service interval check light on my dash board) I will only have them do the rest of the 10 K inspection; i.e. tire rotation and moving components check. I plan to do my oil/filter changes myself at 7,500 intervals rather than 10,000 even though it may cost me extra because these are covered by VW at no cost. In my 40-some years experience with oil changes in this country I yet have to find one dealer (or quick lube) that would do this right - and that would include brands like Lexus, Mercedes, BMW, Range Rover - to name a few. I always find some clips missing on the undercover or some other small items that were not done to my satisfaction. Last oil change on my Saab 9-3 the dealer did not even bother to put the undercover back! Our 2 visits to a local Honda dealership were not satisfactory. First, we wanted to have a mid-section plastic undercover replaced because some clips were missing and the cover fell down and broke in half. Service manager (with a negative approach) told me that Honda doesn't cover road hazards although this was caused clearly by fasteners not being properly installed at the assembly. Later, after they submitted the claim to Honda, the replacement was declined by Honda. This was a $ 13 item (that I bought later over the internet) The dealer wanted to charge me $ 70 plus labor to install. I had a micro fiche print out with exact part number and wholesale prices. The service manager was shocked with comments: "...where did you get this...?" Obviously, they don't like "informed" customers. Second, we made a B1 service appointment over the internet. When we showed up at designated time, the service dept. was closed due to "inventory". Someone forgot to disable the appointment link on the internet. Granted, they later called and performed the service at no charge but our time was wasted. We hear negative stories from our friends about this dealership. It seems that the problem is, if you live in a town that only has one dealer for a particular brand, that there is no competition and people really have no other choice. One could drive 40 to 50 miles to another Honda dealer but that is not convenient for people that have to work.
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Nowhere to be found! Called several dealers, speacial ordered through a local VW dealer's parts dept - but to no avail. They cannot tell if and when they will have them. One would think VW would carry such an oprdinary item - but no cigar! |
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