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Chevrolet Impala 2006

3460 messages,  Last post on Sep 05, 2009 at 6:21 AM

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What is this discussion about? Chevrolet Impala, Sedan


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#3399 of 3460
Re: Add me to the list [rhonda20] by ryster
Nov 23, 2008 (6:27 am)
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Replying to: rhonda20 (Nov 22, 2008 5:36 pm)

It is simply unacceptable that the dealer cannot get your car back to you for so long. Assuming the service department is open Mon-Saturday, that means they will have had Thursday, Friday, Saturday, and Monday to make a simple fix. When the power steering hose blew on my Impala, I took it in at 7:30AM and had it back the same day at 5:00PM. The dealer called me at 2:00PM to tell me it was done. The dealer I go to is also a large dealer (Cadillac, Chevy, Subaru, and Honda), so they service dozens of cars a day and were able to get it done the same day.
 
Ohio must have a lenient Lemon Law. Here in PA, it is basically during the first 12 months or 12,000 miles that you can put in a lemon claim. The car must have been out of service for 30 days during that period, or the same problem in for repair 3 or more times. After that in PA, you are on your own. I wouldn't have a lemon claim anyway. My car is always having issues with different stuff, and creaks, squeaks, and rattles are not considered problems that change the value, safety, or use of the vehicle. They are just "non-lemonable" annoyances.
 
I noticed that Consumer Reports recently added the '06 Impala to the "used cars to avoid list" and I see why. I usually take anything Consumer Reports says with a grain of salt, but in this case they are correct.
 
The popping seat can be fixed by the dealer if you are still under warranty. Chevy has issued a service bulletin addressing the problem. I'm not going to bother getting it fixed as I am not sure I want the dealer pulling out the seat and disassembling it...that just seems like asking for more trouble than it is worth.
#3400 of 3460
Re: Add me to the list [ryster] by nomoreford2
Nov 24, 2008 (1:22 pm)
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Replying to: ryster (Nov 22, 2008 3:29 am)

I have a 06 3LT with the 3.9L and i bought the car in 06 with 10k.
 
10k in 2006
==============
I had the coolant piped replaced for ticking, the dash retaped for snapping and popping, TPM replaced for errors, remote remote replaced for poor range, and was told my rough shifting transmission was normal and car jerking back and forth when coming off idle was normal and a random chime that comes through the radio and only turns off when the turn signal is activated cant be replicated. And parking brake not holding to be normal and heavy power steering is normal.
 
34K in 2008
==============
ISS REPLACED: Knocking/clunk felt through steering wheel
 
#2 TRANS CLUTCH PISTON REPLACED: for rough 1-2 shift and shudders between 1-2 shift w/ with light throttle and then more things in transmission had to be replaced when they saw some worn items.
 
KEYFOB, ANTENNA, TRANSMITTER REPLACED: more remote start issues
 
TPM: yet another malfunctioning tire pressure sensor
 
PARKING BRAKE ADJUST: same issue that they considered normal the first time
 
Random chime and car jerking back and forth when going 1-2mph still cant be replicated.
 
And to make thing worse they didnt test the remote start, so when i got home i noticed that remote start now opens the trunk instead, even the dealer laughed when i told them about it.
 
NOW 35.5K
==========
Transmission is still a little rough for a 2006 car, so im assuming GM just made a bad transmission for 3.9L engines and the rear seats squeak since they have plastic behind them. Power steering is still very heavy at low speeds or parking. Not to mention the garbage goodyear tires that come on these cars.
 
I don't think ill ever buy another GM car unless its been out a year or 2 so they can fix all the initial bugs. I was considering a 08 V6 Malibu, G6 GXP, or G8 V6 but im just waiting to see what wrong with those cars also.
#3401 of 3460
Re: Add me to the list [ryster] by rhonda20
Nov 24, 2008 (6:11 pm)
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Replying to: ryster (Nov 23, 2008 6:27 am)

This is now Monday still haven't heard anything back from GM.My car has been sitting at Bob McDormans since Weds.What they are saying is that the hose that was replaced in Feb.08 was under a 12 month parts warrenty but the part didn't fail so the warrenty wouldn't cover the part.The problem is, I took it to Bob chevrolet where I bought it, when the power steering started to leak the first time they replaced the hose.Well the guy that worked on it the first time had it for 4 days I kept calling and asking what was taking them so long,he said they were having problems getting the hose on .Well now 8 months later come to find out he put it on wrong he ran it up against the oil pan and it burned a hole in it sooo the parts warrenty wouldn't cover it so Bob McDormans won't replace it unless I pay 312.00.
#3402 of 3460
Re: Add me to the list [ryster] by rhonda20
Nov 24, 2008 (6:25 pm)
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Replying to: ryster (Nov 23, 2008 6:27 am)

Anyway I called GMC because I'm not paying a penny for something that I did not cause.I took it to a GMC dealer they put the part on wrong so they need to pay for the new hose.So I'm waiting for GMC to give Bob McDormans the okay to fix it.But their taking forever.They said I may hear something by Tues.But my attoney said the longer they have my car the better.
#3403 of 3460
Re: Add me to the list [rhonda20] by ryster
Nov 27, 2008 (5:28 am)
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Replying to: rhonda20 (Nov 24, 2008 6:25 pm)

Your dealer is definitely giving you the run around. The replacement part failed due to incorrect installation by the dealer. If the dealer is acknowledging that their "technician" installed the hose incorrectly 9 months ago, they should be correcting the problem and installing a new one at no charge. On top of that, they should be apologizing and giving you a free oil change or two, or maybe a free detailing or something. This is not a parts warranty issue but a poor service issue. Again, the car should be out of service for no more than 1 day for this repair.
 
Calling GM can help somewhat, but most dealers are independently owned and operated. Ultimately, GM has very little influence over the dealers when it comes to resolving issues of this nature. Shoddy workmanship by the dealer caused the failure, the part itself did not fail on its own. GM may not agree to pay to fix a problem caused by incorrect installation by one of their independently owned dealers. GM can call the dealer and suggest for things to be handled a certain way, but that is about it. Some dealers are more responsive to calls directly from GM than others.
 
At this point, you should be calling the General Manager of the dealership and escalating the issue to him or her. He/she will have more influence over the service department than will GM.
 
Does your dealer know that you have contacted your attorney, or has your attorney ever contacted the dealer directly on your behalf? Once attorneys get involved in resolving car issues (Lemon claims, warranty issues, etc.) it becomes next to impossible to get timely service from a dealer. I would suggest your attorney not contact the dealer at all until such time that you actually file a lemon claim and start the arbitration process. Your attorney can certainly advise you behind the scenes in the meantime.
 
It sounds like you need to find a new dealer after this gets fixed. When/if you get a follow-up call or survey about the visit, give them all poor ratings. A poor survey rating will hurt them more than calling GM. You can take your Impala to any Chevrolet dealer for warranty and non-warranty service. You don't have to stay with the original selling dealer. I currently use 2 or 3 different dealers for warranty and routine service depending on when and where I need work done.
#3404 of 3460
by vanman1
Nov 27, 2008 (5:53 pm)
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My neighbor has a 2006 Impala LTZ, he has not had any problems with his car at all. He always tells me it's the best car he has ever had. I am surprised to read some of the issues people are having here.
#3405 of 3460
Re: [vanman1] by priggly
Nov 27, 2008 (11:49 pm)
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Replying to: vanman1 (Nov 27, 2008 5:53 pm)

I have had no serious issues with my 2006 Impala SS and it is indeed one of the best cars I have ever had.
 
Keep in mind that the people who post here on this thread of problems are in the vast minority of individuals who've had problems with the car as the great majority of people who own the car have had no problems at all and do not post. Sometimes one gets a false and disproportionate impression of the total problems with the car by looking at the people here who have had less than optimal experiences with the Impala.
 
As far as I am concerned, the glass is definitely half full!
#3406 of 3460
Re: [priggly] by ryster
Nov 28, 2008 (5:33 am)
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Replying to: priggly (Nov 27, 2008 11:49 pm)

I have had no serious issues with my 2006 Impala SS and it is indeed one of the best cars I have ever had.
  
Keep in mind that the people who post here on this thread of problems are in the vast minority of individuals who've had problems with the car as the great majority of people who own the car have had no problems at all and do not post. Sometimes one gets a false and disproportionate impression of the total problems with the car by looking at the people here who have had less than optimal experiences with the Impala.
  
As far as I am concerned, the glass is definitely half full!

 
While I generally agree with such an assessment, in the case of the '06 Impala there are known issues that all owners will face at some point in their ownership of the vehicle. Whether it be the prematurely warped brake rotors, the Intermediate Steering Shaft issue, the popping seatbacks of the front seats, reduced range of the keyless entry system, failure of the high pressure power steering hose in low temperature climates, loss of heat at idle due to air bubbles in the heater hoses, etc. These are all problems that General Motors has acknowledged and for which they have issued Technical Service Bulletins.
 
In fact, Chevrolet has issued 66 Technical Service Bulletins for the 2006 Impala. In comparison, Dodge has only had to issue 39 TSB's for the 2006 Charger, Ford has issued 17 for the '06 Five Hundred, and Toyota has issued 14 for the '06 Avalon.
 
Consumer Reports is also reporting the '06 Impala as a used car to avoid. The V6 models have only average reliability, while the V8 models have worse than average reliability. I normally ignore CR's ratings, but after having lived with my '06 Impala for the past 28 months and 34,000 miles it is hard to argue with their survey results. If I am experiencing "average" reliability I would hate to see what "worse than average" is like.
 
The '07 Impalas are slightly better. Chevy has issued 39 TSB's for the '07 model year. However, there is a rather serious rear wheel alignment concern on the '07's that should be watched for.
 
Where there is smoke there is fire. If I go to a message board and see 500 postings about a model, then your assessment is most likely the case. When I go to a message board and see 3400 messages, many discussing "this problem" or "that anomaly" it gives me great pause.
 
I bought my '06 Impala because my parents had great service from their '03 Impala. Their '03 was as trouble free as a car gets and in 40,000 miles never went back for anything other than one recall and annual state inspections. Their replacement for the Impala, an '07 Mercury Montego, is just as reliable as their '03 Impala.
 
If you really want to see what the vast majority of owners are experiencing with their Impalas, check out online communities like naioa dot com and read the thousands upon thousands of postings (both good and bad). It can be a real eye-opener.
#3407 of 3460
Re: [ryster] by imidazol97
Nov 28, 2008 (8:44 am)
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Replying to: ryster (Nov 28, 2008 5:33 am)

I'll address some of the aspects of the items here.
 
> I go to a message board and see 500 postings about a model, then your assessment is most likely the case. When I go to a message board and see 3400 messages, many discussing "this problem" or "that anomaly" it gives me great pause
 
The number of posts in a discussion is not relevant. I can probably go find lots of Honda and Toyota discussions with 10000+ posts. What is relevant is how many different posters actually have a problem. Notice I said different: in some discussions a single person keeps reposting about their problem and then evoking responses from some of the same people declaring there is no problem with the car or at least not with their car or their friend's car. Reading the flow of the discussion and comparing that with the number sold and the type of buyers to whom they are sold can help gauge the scope of the real or the imagined problem.
 
>, Chevrolet has issued 66 Technical Service Bulletins for the 2006 Impala. In comparison, Dodge has only had to issue 39 TSB's for the 2006 Charger, Ford has issued 17 for the '06 Five Hundred, and Toyota has issued 14 for the '06 Avalon.
 
The number of service TSBs that are PUBLIC knowledge is not relevant. In fact that means the company acknowledges something is there for some cars out of a group. Again I can search discussions and find where people said that certain popular cars with no problem reputations hid problems with their cars in the 90s and didn't issue fixes just to avoid the stigma of the TSBs or recalls at a greater depth of problem.
 
>Consumer Reports is also reporting the '06 Impala as a used car to avoid.
 
I take Consumer Reports with a big grain of salt. Remember their automatic love for anything Toyota or Honda. And then remember their having to say the Camry V6s aren't that great; they were "over-loving" the brand. And the Avalon came out with a rebuild based on the Camry and it was automatic love again. But months later there was a small picture and a statement that there were some problems with the car.
 
And I realize you said that you don't accept CR as the automatic authority that's always right.
 
CR relies on the same reporting mechanism that the forums do-voluntary participation by a specific group who happen to be internet savvy and have a problem with a car they don't love and are willing to complain about; as opposed to those who won't complain because they don't want to affect the car brand's image.
 
I would evaluate a car for purchase by driving it first and being alert for symptoms of any of the problems which might be in some cars. I can go to the TSBs list for my Buick and there are many, many problems but my car doesn't have them. It means they occured in a number of models with parts from a certain supplier's group or day's output; but not all cars will have them.
 
Notice that I have not said there are not cars with problems.
#3408 of 3460
Re: [imidazol97] by ryster
Nov 28, 2008 (12:32 pm)
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Replying to: imidazol97 (Nov 28, 2008 8:44 am)

The number of TSB's issued is relevant in the sense that GM has publicly acknowledged 66 "concerns" that may exist in certain '06's. That is pretty poor. I realize that some manufacturers keep such information to themselves and make it available only to dealers. My original point was to support my statement that Chevy/GM has acknowledged the issues I mentioned as well as numerous others. The more bulletins that exist, the greater the chance that at least one of them will affect the sample you buy or are currently driving.
 
I understand that the number of posts in a discussion may not be a hard indicator of issues, but the more posts there are the more likely there will be a higher concentration of reported issues. Particularly in discussions related to "problems" or "issues". Granted, popular models will have more posts. At that point you just have to skim through them and see what they relate to. It's always fun and interesting to read through them
 
When purchasing a new car, it is next to impossible to check for symptoms of known problems. When I test drove my new '06 Impala 28 months ago the steering was fine, the exterior trim pieces weren't peeling, the dash didn't rattle, the doors didn't rattle, the windows didn't rattle, the brakes weren't warped, and the seatbacks didn't pop. By 7500 miles the power steering hose ruptured, by 12K miles the brakes were warped, by 32K miles the ISS was unacceptable, and at ~33K miles the water pump failed. Somewhere in there the seats started popping as well. Additionally, TSB's for these issues most likely didn't immediately exist back then.
 
If buying used, then a careful evaluation as well as awareness of a models known problems can be invaluable while shopping.
 
Honestly, I couldn't care less about a brand's image. Be it Chevy, KIA, Lexus, BMW...it doesn't matter. If someone asks me to complete a survey about my car I am honest and report everything realistically. I will report problems regardless if I love or hate the vehicle. You hear people all the time say "I love the car, but it seems to have a constant problem with blah, blah, blah." Too many companies are riding purely on their image/brand name and need to start becoming accountable for their actual products and services (good or bad).
 
I agree that there are no perfect vehicles. Some are better than others, even within the same model. Myself, along with numerous other different posters in this forum, seem to be experiencing very similar problems across various trim levels. We talk about them, share our solutions (and our frustration), and try to help. Many times it can be therapeutic to know we aren't alone

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