Last post on Nov 18, 2012 at 10:21 AM
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Land Rover LR3, SUV
#4464 of 4548 Re: PLEASE HELP - Need advice on extended Warranty .... [outdoorsman1]
Nov 29, 2008 (6:26 pm)
I got the extended warranty with my new purchase LR3 in Jan 2005. Paid about $2k, I think. All documentation was from Land Rover direct, but beware, this is not serviced by Land Rover directly. Success in getting warranty claims paid for depends highly on where you service your vehicle. I have 102k miles on the truck. I had it serviced at (1) the dealership I purchased from, (2) a local shop that had an excellent reputation and (3) now my dealership in FL where I moved this summer.
The fun starts when the adjuster from the extended warranty company comes to the dealership or is called by the dealership to approve a claim. At first my purchasing dealer advocated strongly for me and got most claims approved. This changed 180 degrees when they changed management for the service department. I tolerated that crap until I found they busted the dust cover on my gear shifter and tried to hide it by gluing it together with something that look like caulk. (I found it when it fell apart and I took it apart myself).
After that, it is was off to the local shop, who performed great work and typically got the warranty company to approve most claims, but always seemed to find something else substantial to charge me for.
My best experience has been with my local dealer in Fort Myers FL. I rolled in with 98k miles and they got the rear wiper controller, motor, etc. all under the extended warranty and I walked with the a bill for the deductible and shop supplies. They have my business from here on out.
All in all I got my money's worth out of it, but be prepared to bitch up a storm every time they say "No".
#4465 of 4548 Re: PLEASE HELP - Need advice on extended Warranty .... [outdoorsman1]
Dec 01, 2008 (6:28 am)
We have launched www.LandRoverHell.com as a result of the consistent problems that we have experienced with our Land Rover Discovery since its purchase, almost 3 years ago. Besides all the problems with the car, what has compounded matters is the bad service and general uninterested and unhelpful attitude of Land Rover Spain, and Land Rover head office in the U.K.
The car has been unbelievably unreliable, and on 2 occasions whilst travelling abroad we experienced major problems, resulting on both occasions having to leave the car behind and return in a small hire car, thus leaving the trailer we had taken with us, stranded there too. Consequently this has involved another round-trip of having to collect the trailer, all at our own cost, which on both occasions the mileage has been 975km for each trip, so it wasn’t cheap! We also feel that it should be bought to everybody’s attention that Land Rover do not want to honour their warranty obligations, and fabricate lies to avoid paying out for genuine repairs, (please read the article "Battery & Transmission" for further details).
We just feel that potential customers of Land Rover should be aware of the fact that the Land Rover Discovery is not a reliable car, and after the sale care is non existent and is particularly bad from Head Office. The supplying dealer was a nightmare, (no longer a main Land Rover dealer) However the current servicing dealer Autonautica in Benidorm has been fantastic and always very helpful, the roadside assistance have been terrific too, (invaluable on the Land Rover Discovery) but in the long run it is Head Office that hold the key to providing the long-term solution, and thus it is with them we have the problem.
Hopefully, this forum will enlighten customers about our bad experiences, and also let other Land Rover Discover owners list there problems and grievances, so that prospective purchases of Land Rover products can see what they could be letting themselves in for, and subsequently that Land Rover realise the discontent of its customers and thus improve the reliability of the cars they manufacture and the after-car they provide for their customers, without whom, they would be out of business.
We feel that the product is fantastic in theory, but the practicalities of owning the car make the purchase of a Land Rover Discover a really bad and costly mistake, please feel free to comment on current articles, and add your own. We have an extensive Search Engine Optimisation and marketing campaigns and plan to make this website the major forum for all Land Rover models, we look forward to your help in achieving this.
#4467 of 4548 Re: PLEASE HELP - Need advice on extended Warranty .... [landroverhell]
Dec 06, 2008 (11:41 am)
I would like to say thank you to all who have responded to my initial concern about ext warranty, I do hope the string of message was of help to create awareness to potential buyers or current owners.
I would like to update you on my problem with the purchase of the ext warrantly on the LR3. When I was advsised by my local dealer that they could not offer me the ext warranty, I was picking up the truck after being fixed for front suspension problem. It was 2 days later (on a Sunday), the truck broke down again, the suspension was stuck in access. I turned off the engine to reset, then it would go into extended mode which mean it can,t lower because of an obstacle... that was on my paved drive-way.
I was furious, I took our sports car and drove to the dealer, spoke briefly with the same gent from the ext warranty. When he saw me pulling in a 911 Carrera, and saw the frustrated look on my face, he asked if everything was ok. I told him I would drop the truck off that evening for service to look at it first thing on Monday.
Monday late morning, I received a call from the dealer, to tell me the truck was fixed, and also advised me they would gladly offer me an ext warrantly, then proceeded to emailed the choices of warranties I had. I bought it 2 weeks later after careful consideration about keeping the truck or not. I am now waiting for the first repair on ext warr to see how that goes. I leave it up to you to judge why the reversal of decision from the dealer to sell me the ext warr. Just lovely and fair isn't it??
#4468 of 4548 Re: PLEASE HELP - Need advice on extended Warranty .... [outdoorsman1]
Dec 09, 2008 (6:19 pm)
I also need help on an Extended Warranty for my 2006 LR3. At almost 50,000 with very few problems so far - my local dealer is offering a 100 mile/72 mo extended warranty. The kicker is that the Contract/Application you sign and submit DOESN'T describe or even mention the Roadside Assistance (Towing, etc) that the Extended Warranty brochure says it does! The dealer says it's covered but since it's not in writing I have some concerns. For those of you who have purchased the Land Rover (not 3rd party) Assumered Protection - do the documents you receive and the actual warranty cards specifically say that Roadside Assistance is covered? Look forward to your response.
#4469 of 4548 Re: PLEASE HELP - Need advice on extended Warranty .... [Windsailer7]
Dec 15, 2008 (6:39 pm)
The ext warranty I bought includes, "trip interruption" food - lodging up to $100/day. "Towing" up to $50/day. "Car rental" up to $40/day for six days. It is transferable and renewable. I pay $3200 Cdn and it's only for a mere 20 000 miles extra. My reasoning is, it that thing breaks again, it will likely be for more than that, and I'm not ready to trade the truck yet. Note that the dealer already put over $15 000 under the original manufacture warranty. I bought the ext warranty at the LR dealer and it is called Easy Care.
100 miles ext warranty is substantial, may I asked how much you paid?
#4470 of 4548 Re: Voice Recognition System [meks]
Dec 15, 2008 (6:43 pm)
Mine works but only listens to my wife...
#4472 of 4548 Dealer? Looking for this LR3-
Jan 14, 2009 (8:15 am)
I know there's loads of 2008s on dealer floors. I'm specifically looking for this as my local dealers have stock at heavy discounts but not what I'm wanting.
NEW- not a demo or certified - can find those everywhere.
White SE or
Will consider an HSE if you're ready to sell like a discounted SE.
Don't need or care for anything else.
reply with contact info as I'm buying as soon as I can locate one.
#4473 of 4548 Re: PLEASE HELP - Need advice on extended Warranty .... [Windsailer7]
Jan 14, 2009 (3:59 pm)
I had an exclusionary warranty for my DII which I received way more for in repairs than I paid for - I think it was $4-5000 over what I paid. The company was MBP out of New Mexico, I had bought it through a LR dealer. However, due to all the know LR reliability issues with the DII's they no longer warranty ANY LR model.
So, first of all you want an exclusionary waranty if you can get one. It will best mimic the original warranty and will list what is not covered (which are only a few things).
The second thing you want to do is work with a company that is listed with the BBB. You can go to www.bbb.org
With those things said I purchased my extended warranty through a brokerage company called warranty 4 wheels. They will give you several different options (coverages) from several different companies. Their website is http://www.warranties4wheels.com
you can speak to Wayne, he is their CEO. I do not work for this company but you can check on them through the BBB site, I did.
BTW it is usually cheaper to get better coverage if your vehicle is in it's original warranty period. Hope this helps.