Last post on Nov 18, 2012 at 10:21 AM
You are in the Land Rover
What is this discussion about?
Land Rover LR3, SUV
#4312 of 4548 Re: LR3 HSE electrical failure [lr3sucks]
Sep 01, 2007 (12:09 pm)
If this only happened once, that's hardly an indictment of Land Rover engineering or build quality. I'm approaching 10,000 miles in an LR3 HSE--both on and off road driving--and it has been flawless--it's a better vehicle all around than my 1997 Range Rover was in its day.
Referring back to the first response about Bluetooth phones: some of the quirkiness of bluetooth operations have to do with that technology and are not unique to Land Rovers. I use my Motorola Razer with my LR3. The only quirk I noted is that the phone stays locked in to the truck after I stop the engine until I walk at least 10 meters away from the truck. That's great if you want to complete a conversation without idling the engine for a long time. But, if I get a call while I'm standing outside the LR3, I can't answer on the cell phone because the call is routed through the LR3. That's not a Land Rover problem, and I can live with it. If you're old enough to remember the days before cell phones, this bluetooth stuff is nothing short of magic. I'm thrilled to have the phone synch with the LR3 as soon as I unlock the doors, and to have hands-free cell phone capability while I'm driving. My wife says she can't tell the difference in sound quality. What more could you ask for?
#4313 of 4548 Re: LR3 HSE electrical failure [pfolk]
Sep 02, 2007 (10:00 am)
The iPhone gives you a choice on the screen when you have a bluetooh call in the car.
A separate screen comes up and asks if you want to switch the call to Land Rover, iPhone, iPhone external speaker. It is really a great idea because instead of being unable to answer the call when outside the car or stuck inside the car waiting to finish a call.
Just select iPhone, or external speaker and the call will switch instantly.
#4314 of 4548 Re: LR3 HSE electrical failure [lr3sucks]
Sep 02, 2007 (11:00 am)
I dont think roadside assistance is ever that good. i have never had luck with it with any vehicle type and i have stuck with AAA; that said I think Land Rover needs to sort out that problem and make sure its roadside assistance works. I am sure the problem relates to having to contract with many independant tow companies that its hit or miss. i also know that when i pushed the LR service guys where i take mine they said the LR3 is great but they are all still learning the electronics. that was over a year ago so hopefully its notas much of a black box.
knock on wood Im at 25000 miles on my LR3 SE7 and the thing is great. no problems less tire wear on the original GYs. Have Michelins now and tires are wearing fine. (oh and I am rotating at 5k)
#4315 of 4548 Multiple systems failing a second time
Sep 03, 2007 (11:14 am)
Last week the Audio system, navigation system and voice system began unoperable. The following day there was a total electical failure. When towed to the dealer no cause could be found. Unfortunately, today the same systems failed a second time. There is no blue tooth phone involved. The service department is closed for Labor Day. I was scheduled to be leaving on a 2000 mile trip today through deserts of Southwest, through Yosemite and on to San Francisco. A unreliable vehicle is a pointless waste.
In a more trivial, but annoying issue, the rear hatch lock had not released correctly since I obtained the vehicle. Since the LR3 was in for service with the electrical failure, I asked to have the rear hatch release fixed. When the vehicle was returned the lock released correctly 3 times. After that it became intermittant, and within a day did not work at all again.
Thus, my "Land Rover Experience" has been Land Rover Roadside Assistance sent a tow truck unequiped to deal with a disabled Land Rover and a second company had to be sent. The service department at Land Rover North Scottsdale was unable to diagnose the cause of the multisystem failure with subsequent total electrical failure. That multisystem failure is now happening a second time and ruined my trip. The service department at Land Rover North Scottsdale was unable to repair the rear hatch lock release appropriately. Not a happy story for 600 miles on the LR3.
#4316 of 4548 Re: Multiple systems failing a second time [lr3sucks]
Sep 03, 2007 (11:53 am)
I think you are close to a Lemon law issue if that law exists in AZ. You may want to check into it. I hope you talk to the GM of the dealer but i think you need to or should i should say, write to LR N America - Fed ex a letter to the VP of customer affairs or whatever his title is. (Dont email them - either fed ex or fax. get attention) Try this guy MIKE WRIGHT, Title: Director, Retail Strategy and Customer Service, Jaguar and Land Rover - or try this guy- GARY TEMPLE AS EXECUTIVE VICE PRESIDENT NORTH AMERICAN OPERATIONS. he is in Irvine california - I will see if i can find a fax number or the exact address in Irvine, as I drive by the building all the time)
Detail your problems and note the dealer and GM name of the dealer. Also tell them that you are sharing this on message boards. I really like land rovers but I want to see them improve the reliability.
Other cars have the same types of problems (Just read the GMC and Chevy boards for the expensive denali, Yukons, and the Caddy Escalade - not exactly the same but breakdowns nonetheless). I own two LRs and had another one for a few years and never a breakdown. that said I hope your problems get fixed and LR takes responsiblity.
#4317 of 4548 I spoke to the General Manager
Sep 05, 2007 (9:52 am)
I spoke to the General Manager after the first failure and the LR3 was returned with the claim the service department could find no cause for the problems. His response was "Drive it around and see if it fails again." If I had wanted this life experience I would have bought a 7 year old jeep, not spent $60,000 on a new LR3
#4318 of 4548 Re: I spoke to the General Manager [lr3sucks]
Sep 05, 2007 (10:19 am)
Which dealer location is this, I am curious
#4319 of 4548 Dealer location
Sep 05, 2007 (3:22 pm)
This was at Land Rover North Scottsdale, Arizona.
Sep 05, 2007 (3:52 pm)
Thanks for your input. I have sent written complaints to Land Rover North America and the general manager of the dealership asking to reurn the LR3 and have my purchase money returned. I have also reviewed the Arizona statues regarding "Lemon Law" which I discussed with my attorney, albeit I was scheduled there for a completely different purpose. I appreciate the names you supplied. I realize that cars do have problems. However, it has been my experience with computer/electrical systems that if there unexplained system failures from the beginning, you can never get them right. Whether it is finding a intermittant short, a partially defective chip, an intermittant power surge from a bad voltage regulator or more likely the collision of multiple intermittant problems causing the multiple failures. My experience with computer/electrical systems has been these types of problems are nearly impossible to find and fix. Thus, I believe this LR3 is destined for a lifetime of trouble, and so does everyone I have talked to about this LR3's problems.
The vehicle has about 670 miles on it. That'a less than 27 hours running time (at an average of 25 mph, probably under-estimated for my average driving speed). This LR3 has now spent 40 hours in the service department (assuming an 8 hour day, probably an over-estimte for the hours worked on my LR3). But I don't think there is any other name but "Lemon" for a vehicle that has more shop time than running time.