Last post on Nov 18, 2012 at 11:21 AM
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Land Rover LR3, SUV
#2849 of 4548 Service level/Customer satisfaction
Nov 20, 2005 (8:53 pm)
I bought my lr3 hse from Anaheim Hills in Southern California. I have 4500 miles on it. I have taken my car to the dealer ship twice for the following:
1) Suspension fault - I really didn't have any major problems with it as I have seen with a lot of people in this group. Fault showed up for max 10 times. No issues with driving or anything else. Took it to the dealer and they put a new sensor and it has been fine.
2) Passanger Side door speaker has a cracking sound when high base hits on certain CDs - Took it to the dealer in August and they said they have to order the part. The part has been on order since the 2nd week of August and till today no call back or anything on the parts.
3) I just received a letter from Land Rover about the fuel tank replacement. I didn't have any issues with it, but I guess due to numerous problems they have had with this lander rover is doing this for everyone. I called the dealership during the 3rd week of October and shceduled an appointment for last Wednesday as there was an opening. When I took my car last Wednesday to the dealership the service rep told me that they sent out the letters to everyone a little early and they don't have the fuel tank in stock. I told them that one of the main reasons why I am here today is to get this fixed. Then he called someone and said now they have 2 fuel tanks in stock and gave me an ok to drop off my car. At this time I reminded him about the cracking sound on right passenger speaker and see if the part on order had arrived. Service rep had completely forgotten about this whole issue and since their computers were down they were unable to check anything further. He made a not of that. There were two other items I had to get fixed during this visit, i.e. a squeaking sound from the driver seat when I take a turn or move on the seat. Appears to be coming from loose plastic cover on the automatic seat adjustment knobs. Second item was second row left seat had leather detaching from the seat's back.
I dropped off my car and the dealer gave me a loaner.
I didn't hear any update on the progress of the repairs or anything for a day and a half so I called and left a mesg for the service rep who took the car. He called me back saying while they were fixing the fuel tank they accidently broke something and the car will not be ready until tomorrow i.e. Monday 11/21/2005. No update on any other items as the first item was not fixed.
The dealer gives me a loaner car every time I take my car in, but it is just getting bit frustrating as it seems like they are not prepared most of the time and taking way to long to fix issues. I owned a bmw before this and really didn't have any issues with service or the car and I feel that land rover is disappointing me a little. I will appreciate any suggestion or input. I was thinking about escalating this to Land Rover and file a complain on the quality of the vehicle and service.
Thank you once again for your time and assistance
#2850 of 4548 Re: Service level/Customer satisfaction [thalys300]
Nov 21, 2005 (2:29 am)
That sounds like you hit a bad dealership. I would consider trying another one. My wife has taken her LR3 to LR South Bay in Redondo Beach and the service was excellent. Most of the other dealerships in the area had 2-3 week waiting lists for maintenance service, but South Bay got us in and out in about an hour for the 15k service.
#2851 of 4548 Re: Guide Plate recall... [grommet]
Nov 21, 2005 (7:17 am)
You are correct any of those cars that are unsold cannot be sold till they are fixed. We don't have any of the recall vehicles in stock so I have not really kept up on parts avalibility for them. I would have to ask our parts manager if he knows anything.
#2852 of 4548 7500 mile update
Nov 21, 2005 (6:55 pm)
Had 7500 mile maintenance scheduled oil change last week. Also had fuel tank switched out per recall notice. Been in possession of car since May and as of yet has performed flawlessly .
#2853 of 4548 New HSE 2006. Gripes, questions, helplessly in love
Nov 23, 2005 (12:29 pm)
I feel as if I got married too early, and the day after the wedding I'm starting to notice that I'm helplessly in love with a deeply flawed spouse. The spouse in this case is our beautiful Alviston Red/Alpaca LR3 HSE 2006.
I have a few things I want to ask about: 1) Delayed response to acceleration pedal; 2)Navigation system (a $2500 piece of crap); 3) How to fix certain scuffs; 4) The side mirrors auto-dip on reverse; 5) Auto seat-memory response based on which remote unlocks car. If anybody has answers, please respond.
1) Delayed response to acceleration pedal. Intermittently, I notice that when I press the pedal, particularly upon starting from stop, there is a delay. The car moves forward but not with any real power. Then, after a couple of seconds, the normal gearing kicks in. I'm almost completely ignorant about car mechanics, so I'm probably not describing this correctly. But has anybody else seen this?
2)Navigation system (a $2500 piece of crap). Where do I begin? It's needlessly complicated; has a bzillion bells and whistles yet fails to do simply even the most obvious tasks. Case in point, I chose the Land Rover category in Points of Interest, and it showed me only dealers, not the authorized service centers which I knew to be nearby. It's impossible to search on most type of stores (try finding an auto parts store). How do you get it to quickly put up on screen, say, the nearest Starbucks?
3) How to fix certain scuffs. The dark grey plastic siding around the wheels has a scuff. Is there a way of cosmetically fixing scuffs like this, or at least making them less obvious?
4) The side mirrors auto-dip on reverse. Cool feature, but if you back-up and then go straight into the Park position, they don't restore their original positions, even when you start up again and go to Drive. Anybody else noticed this?
5) Auto seat-memory response based on which remote unlocks car. I can't get this to work. I switched it on using the menu system. According to the manual, that's all that's needed. But if I unlock the car with the remote for which the memory seating is set, it doesn't do as it says it should: restore the seating position.
#2854 of 4548 Re: New HSE 2006. Gripes, questions, helplessly in love [keithad]
Nov 23, 2005 (4:40 pm)
1) The automatic transmission is adaptive and will try to adjust to your driving style and maintain a decent MPG. See if behaves more to your liking as time goes on. You can also try using "Sport" mode. Remember, this is the heaviest vehicle of it's size and isn't a sports car.
2) You are at the mercy of the mapping provider. It's obviously not going to have every POI you want, and it'll never be up-to-date since at most the DVD will be updated yearly. Traditionally, you use street addresses to find destinations. Send LR your feedback.
3) Standard battle woulds for me. Sorry, no idea. I doubt there is much you can do.
4) Works fine for me, though I don't like it... so I have disabled it. Make sure you've programmed it correctly using the instructions.
5) Search for "Lazy Entry" in this forum and you'll find the dealer comments on what to do. This also applies to your 4th question.
#2855 of 4548 Re: Wheels for LR3 [lr3maybe]
Nov 23, 2005 (11:38 pm)
The time has come for new tires. After 42k miles the passenger front tire is showing belts.
I have been looking for the right tire for some time now. I settled on Nokian WR SUV 235/60/18XL. These are 107V rated, so they work great for the heavy beast and the lead foot. Best part, they are snow rated (have the snowflake symbol on them; no chains over the passes this winter). Also have a 50K mileage rating.
After 100 miles they are so quiet compared to the ones I just threw out, I am in love. Handling seems to be equal to the HPs (OEM) when they were new. These are 235, compared to 255 stocks (not as wide). The are also about 1" smaller in diameter.
I will test them in the snow on Friday with a trip planned on some "no winter maintenance" forest roads. I expect packed snow and loose powder to about 15" deep on these trails. I'll report performance when we return, and maybe post a few pictures.
#2857 of 4548 Three notes/questions about my LR3...
Nov 26, 2005 (8:20 am)
OK, in short order:
- I received tank recall note (LR Canada). I received this note dated October at the end of November: and the dealer had not been told about it (they say), plus LR has no tanks in stock so I cannot even go in for this safetey-related recall. Great organisation!
- Last week I started and drove off: and the LR3 would only driver at 5 mph: no throttle response at all other than that. No errors until I tried the terrain response know: then I got a "system error, no programs available", and later an "engine error". Thge dealer tells me it will take 40 minutes to read out thet error memory. Why: I t should take 2 minutes (hook up computer, press a few buttons, done).
- Question.. I live in Canada. I have never had (or been willing to pay for) snowtyres (I have all-seasons). But so many people say they are a must - what do you all think?
#2858 of 4548 Re: New HSE 2006. Gripes, questions, helplessly in love [keithad]
Nov 26, 2005 (11:39 am)
I, too, had the severe hesitation on acceleration (engine would roar but not much acceleration). Definitely wasn't normal as it hadn't done that before. Believe it was related to my fuel tank. I had the tank swapped out per the recall and the acceleration is flawless now. The hesitation and engine roar I had been experiencing have disappeared (it's been three weeks now since the swap). Now if I can just get rid of these intermittent suspension faults. They replaced the compressor and the faults are less frequent but still occur (unlike before they are resetable by restarting the vehicle). Good luck.