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Prices Paid: Buying & Leasing Experiences Scion xB Prices Paid and Buying Experience
345 messages, Last post on May 24, 2009 at 6:36 AM
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Replying to: danberg (Mar 04, 2006 4:25 pm) |
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My husband and I just got back from the Manhattan showroom (Toyota/Scion of Manhattan on 11th Ave) having NOT bought a car! The posted hours are from 12-5pm on Sunday, and we came at 3:50pm. We walked around looking for a few moments and only saw Toyotas; salespeople generally avoided making eye contact with us. We were both reasonably well dressed; casual but not in any way bohemian or ragged. When we finally asked the man at the reception desk if there were any Scions to see, he answered by telling us that it was closing time and they were locking people out now and the sales staff was already gone. It wasn't even 4pm at that time, and we did see a lot of employees around, but just a few talking with customers. The rest were joking around about it being the end of the day. The receptionist finally admitted there were Scions to see on the 2nd floor and was going on about how they were closing up as we went to the elevator. We did manage to spend a few minutes with an xB, but when I was in the rest room, the receptionist came upstairs and told my husband it was time to go and he had to leave in spite of the fact that just before I went into the rest room, I saw a salesman usher a family into his office to discuss what they wanted in a car. When I came out, the receptionist followed us around as we visited the 2 xBs they had on that floor and remarked loudly to a colleague that he was waiting for "THESE people" to go so he could lock up (the salesman who was talking with the family in his office was clearly having a leisurely conversation with them; no fire on HIS desk). I finally asked him about the possibility of ordering the exact car I wanted with the exact options. He went on an exasperated soliloquy about how sometimes there is a waiting list for as long as 90 days (though somewhere in there he did admit that there wasn't presently a waiting list) and there are a limited number of cars that come in because the car is popular and so when they come in, customers just take them right away no matter what color or options it has. Since he was clearly not answering any question I'd asked, I asked again and with a grimace he continued until I interrupted him saying "what I heard in all of that was you telling me that I can't order a car because they're too popular and this dealer won't do it. Is that accurate?" He said it was (probably the first and only of my questions he answered directly). It was really too bad; they lost a sale. We came to buy a car TODAY. We have great credit and were considering financing with them, they could have sold us that $2500 panoramic moonroof, the fog lights, the security package and the 17" wheels. I came in knowing exactly what I wanted, they could probably have accomplished the sale in as long as it took them to write it up. I could even have waited 90 days for it; my Acura runs just fine and will keep going for as long as I need it. Having said all that, anyone know of a great dealership in the tri-state (NY) area? I'm willing to travel for it, but won't shop with a dealership that's going to spit on my hand as I'm writing them a check for $20,000.
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Thank you very much for your offer, though I have my mind set on a new xB, blue with a manual transmission. How are the new car dealers in Albany? I think I'm spoiled: I had the best dealer ever in Curry Acura (from Scarsdale in Westchester).
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Replying to: lynschatje (Apr 03, 2006 4:22 am) Our Toyota dealers are okay. I got mine from Northway Toyota in Latham because they were the nicest, least intrusive and most willing to address my interests. I really had no problems. Good luck. |
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Replying to: cocteau3 (Mar 25, 2006 7:10 am)  i went back to kerry two weeks later and they suddenly had like 6 of them! but they all had the upgraded wheels and spoilers. the salesman told me i would have to order one from japan to get the base model. at one and a half weeks they told me it was "in freight" meaning crossing from japan. at 4 weeks they said it was still in freight but no on could tell me whether it was on a ship or train and when i would get it  my salesman told me "they aren't concerned about your car" since "they know they can sell it" when i enquired about how much longer before they would know when it would arrive. my husband made a phone call the the GM about the salesman's comment and then the GM called me and said they would have 2 base models in next week and would sell me one of those. in the meantime, they offered a loaner (has the fancy wheels and spoiler of course). 
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Replying to: cocteau3 (Mar 25, 2006 7:10 am)  there was some quibbling over price. i wanted no extras including the floor mats. hence why i was told i had to order from japan. all i wanted was a manual tranny, no additions, no low profile tires just plain jane. and because it was special order i had to choose a color and picked thundercloud. the substitues were white and blue.they didn't want to remove the floormats from the substitute but eventually did after i told them i would wait out the arrival of the thundercloud from japan. of course they wanted to sell a car so they took the mats out. overall experience: could have been better, i'm sure the concept of "pure price" is not supposed to transpire as it did for me. |
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Replying to: cocteau3 (Mar 25, 2006 7:10 am) |
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Replying to: lynschatje (Apr 02, 2006 3:45 pm) 
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