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Toyota Prius, Hybrid Cars, Hatchback
#298 of 711 Re: 2002 steering rack issues [wooddorker]
Jun 28, 2005 (3:55 pm)
The FIL found a letter buried in his Prius paperwork that indicates the steering rack warranty is five years for his car.
The bad news? He paid for the repair Friday, found the letter over the weekend, and showed it to the dealership on Monday. Toyota of Wallingford, CT refuses to refund his money, even though they agree this is a warranty repair. I feel that they should have KNOWN this was a warranty repair. Mistakes happen, so we feel they should refund his money and bill Toyota. They disagree, since he's already paid. He has been directed to contact Toyota directly for his reimbursement.
This guy does ALL his service at dealerships. He even buys TIRES at dealerships! Too bad Toyota of Wallingford won't see any more of his money.
#299 of 711 Re: 2002 steering rack issues [wooddorker]
Jun 28, 2005 (4:31 pm)
Toyota of Wallingford, CT refuses to refund his money
Sounds like they were trained at the same school as some of the CA dealerships. I agree that is a shabby way to treat a loyal Customer. It happens all the time to the unsuspecting.
#300 of 711 Re: 2002 steering rack issues [gagrice]
Jun 28, 2005 (5:04 pm)
Most warranties I have ever seen will reinburse the person for repairs on something that happens before you find out it is covered. I would call Toyota and ask about being reinbursed.
#301 of 711 Re: 2002 steering rack issues [dmathews3]
Jun 29, 2005 (3:11 am)
"Most warranties I have ever seen will reinburse the person for repairs on something that happens before you find out it is covered. I would call Toyota and ask about being reinbursed."
That's not my beef, the dealership agrees this is a warranty issue.
The sticking point clarifies as follows:
* He brought the car in 6 weeks ago for the same problem (six weeks out of warranty) - no trouble found
* Last Thursday was visit #2 - diagnosed as bad steering rack (39 month old car - 27k)
* He asked about warranty coverage on Thursday and again, when picking the car up on Friday. Clerk at service desk states "negative", so he coughs up the necessary $1500 to fix his favorite car.
* Monday, the NEXT BUSINESS DAY for the service dept., he produces the warranty enhancement letter.
I believe he should have been refunded his money, and the job rewritten as a warranty job, directly billable to Toyota. If he had shown up weeks or months later with the letter, I would understand perfectly if he was told to persue Toyota for reimbursement.
I feel Toyota of Wallingford should have made more of an effort to investigate warranty coverage on a repair this expensive, and that they could have been much more willing to help resolve the error. He is not a demanding guy, not at all the type to yell, scream, or make any sort of public scene. Personally, I would have respectfully and objectively taken this all the way to the highest dealership employee, had I been there.
#302 of 711 Re: 2002 steering rack issues [wooddorker]
Jun 29, 2005 (5:15 am)
Everyone bad mouths the GM's and Ford but I find that they are much more likely to take care of a customer even out of warranty. I had a GEO Tracker (Chevy) that the shifting screwed up out of warranty by almost 2 years but didn't even have 25,000 miles on it and I also pointed out that I had all maintainance done by the book and some that wasn't called for yet plus at less mileage than allowed. I called Chevy after taking it in to dealer and due to the shifter going through the top of trans had to drop trans and transfer case to get at it. This alone was $400. Another 4 to reinstall all plus parts etc. for almost $1500 bill. Customer Service at Chevy called dealer worked out a plan and called me back and said my share was parts and labor for installing them plus a couple others that as long as it was apart was smart to replace. I paid $372. Now Toyota or the other foregn companies I doubt would have stepped up to the plate.
#303 of 711 Re: 2002 steering rack issues [wooddorker]
Jun 29, 2005 (5:45 am)
I think the problem is that Toyota would not have paid the dealership that much for the repair. So they have money in hand and let your friend fight it out with Toyota. Seems short sighted on their part. Toyota has had a good run of reliability. They are not too good at handling cars that are not so reliable. They are rated below average on customer service by CR.
#304 of 711 "B" (engine braking) gear revs high
Jun 29, 2005 (6:18 pm)
I have a 2005 Prius with 1,200 mi. I go over a mountain to get to my job--elevation approx. 2,700 ft. When going down the mountain I shift into "B". It works nicely to help brake the car as I decend the curvy hill. However, at about 3/4 the way down, the engine starts to rev quite high. At this point, I have to put it in drive the rest of the way.
I asked my dealer service dept. about this and he said he heard of one other similar case. He checked with Toyota and was told that the revving is a "fail-safe" to prevent the electric system from overcharging. Seems to make sense.
Anyone else experience this?
Jun 29, 2005 (6:58 pm)
Keep in mind that in your Prius, the calipers don't actually engage until under 5mph unless under emergency braking. So by stepping on the brakes going down the hill, all you'll be doing is regenerating the battery anyway. So it is not really necessary to shift into "B" mode on the trans. on this car to save on the brake life.
Hope this helps.
Jul 01, 2005 (6:30 pm)
Thanks for your response, Ken. You mention the calipers don't engage in normal braking. I don't quite understand that. When I'm going downhill and coming into a curve, I apply the brakes. I can feel the car slow down and by applying the brakes the brake pads contact the rotors so I assume there's some brake wear in addition to engine braking in B mode. However, it's true that the dealer service dept. told me that Prius brakes last very long.
#307 of 711 Re: Is this normal? [freeusprius]
Jul 01, 2005 (6:42 pm)
I have a new 2005 (Package #4) with 1,300 miles. Your description of your #1 issue describes well what I have experienced also. I thought about calling the dealer but in the recent 2 weeks this condition has minimized (I can't explain why except it also may be I'm accepting of it or used to it now).
I can't help you with the steering issue as the steering and alignment on this car are perfect.