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Toyota Prius, Hybrid Cars, Hatchback
#292 of 711 2002 steering rack issues
Jun 24, 2005 (5:22 pm)
My 71 year old FIL replaced a $1500 steering rack today, on an '02 Prius with 27k on the clock. The car is 3 1/2 months out of warranty. This vehicle is babied, and literally driven to church on Sundays. The complaint was extreme shuddering at low speeds, when manuvering, especially a left-right-left motion in reverse. This was the second time the car was in the shop for the problem, two months ago, the techs could not duplicate the problem. That complaint is documented. The car has never been hit, run over curbs, etc...
There is NO WAY a steering rack should completely fail on a 39 1/2 month old vehicle with 27k on it!
I've heard rumors of warranty extensions on steering racks on Priuses, but have found nothing on Toyota's pay-per-use TIS site. No TSB's, campaigns, etc...
Can anyone help me find him some ammo to get some relief? I love Toyotas, and really believe they will stand behind this if I can get to the right people.
#293 of 711 Re: Headin South [jdole1]
Jun 25, 2005 (1:09 pm)
Just wondered what you paid for your Highlander. I have a Prius which I just got. I had leather... no GSP or anything and paid out the door about $24.599 I didn't think that the SUV got as good mileage as you indicate you are getting. Is that around town or highway. Air or no air.
#294 of 711 Re: Headin South [mtransue1]
Jun 26, 2005 (8:03 am)
Keep in mind that if they have two previous generation Prius's, they have had quite a bit of time to get to know how to drive these vehicles to maximize their real-world gas milage. It is not unreasonable to think that they are not only beating what is average for most first time drivers (which from the board seem to be getting VERY reasonable milage figures), but also to beat the EPA number by a fair margin.
jdole1, Nice job and I'm glad you're enjoying your new highlander.
#295 of 711 Got the red triangle and orange check engine today
Jun 26, 2005 (7:41 pm)
Nice tip, Steve. You just saved us a trip to the dealer.
We were driving slowly through a school parking lot on pure electric when we got the red exclaimation point, yellow VSC and check engine. After that it seemed that the gas engine wouldn't kick on but it ran fine on electric. Being a software engineer who works with embedded systems, I figured time to reboot.
So we pulled over and hit the power button, counted to ten and turned it back on. The red exclaimation was still on, but now the gas engine kicked back in to charge the battery which had gotten pretty low. We drove home and I hit the internet. After trying the gas cap (nice and tight), I hit the power button and the red exclaimation was gone! Only the orange check engine light was still on. I drove it around the block to get one more drive cycle, Then power cycled for one more "drive cycle" and lo and behold, no more alert icons!
Hopefully it will be another 15,000 miles before the next software gremlin appears. And now we know rebooting 3 times is the cure, I don't mind.
I suspect there is a way to get the fault code to display on the prius display, but I haven't found it yet. Seems a shame to have to go out and buy some scan tool to get info that could easily be shown on the standard prius display.
#296 of 711 Re: Got the red triangle and orange check engine today [pistonpete]
Jun 27, 2005 (9:40 am)
I wouldn't be surprised if you can get it on the display. A Toyota shop manual would tell for sure. I had a Caddy that if you pushed the proper air conditioner buttons at the same time the display on the dash would switch over and you could pan through about 30 different functions.
#297 of 711 Re: Mileage improves despite AC use...
Jun 27, 2005 (11:08 am)
Facinating, your AC uses electricty that comes from God. Apparenty your engine does not have to provide the power that charges that paritcular battery. Just where is that battery located?
#298 of 711 Re: 2002 steering rack issues [wooddorker]
Jun 28, 2005 (3:55 pm)
The FIL found a letter buried in his Prius paperwork that indicates the steering rack warranty is five years for his car.
The bad news? He paid for the repair Friday, found the letter over the weekend, and showed it to the dealership on Monday. Toyota of Wallingford, CT refuses to refund his money, even though they agree this is a warranty repair. I feel that they should have KNOWN this was a warranty repair. Mistakes happen, so we feel they should refund his money and bill Toyota. They disagree, since he's already paid. He has been directed to contact Toyota directly for his reimbursement.
This guy does ALL his service at dealerships. He even buys TIRES at dealerships! Too bad Toyota of Wallingford won't see any more of his money.
#299 of 711 Re: 2002 steering rack issues [wooddorker]
Jun 28, 2005 (4:31 pm)
Toyota of Wallingford, CT refuses to refund his money
Sounds like they were trained at the same school as some of the CA dealerships. I agree that is a shabby way to treat a loyal Customer. It happens all the time to the unsuspecting.
#300 of 711 Re: 2002 steering rack issues [gagrice]
Jun 28, 2005 (5:04 pm)
Most warranties I have ever seen will reinburse the person for repairs on something that happens before you find out it is covered. I would call Toyota and ask about being reinbursed.
#301 of 711 Re: 2002 steering rack issues [dmathews3]
Jun 29, 2005 (3:11 am)
"Most warranties I have ever seen will reinburse the person for repairs on something that happens before you find out it is covered. I would call Toyota and ask about being reinbursed."
That's not my beef, the dealership agrees this is a warranty issue.
The sticking point clarifies as follows:
* He brought the car in 6 weeks ago for the same problem (six weeks out of warranty) - no trouble found
* Last Thursday was visit #2 - diagnosed as bad steering rack (39 month old car - 27k)
* He asked about warranty coverage on Thursday and again, when picking the car up on Friday. Clerk at service desk states "negative", so he coughs up the necessary $1500 to fix his favorite car.
* Monday, the NEXT BUSINESS DAY for the service dept., he produces the warranty enhancement letter.
I believe he should have been refunded his money, and the job rewritten as a warranty job, directly billable to Toyota. If he had shown up weeks or months later with the letter, I would understand perfectly if he was told to persue Toyota for reimbursement.
I feel Toyota of Wallingford should have made more of an effort to investigate warranty coverage on a repair this expensive, and that they could have been much more willing to help resolve the error. He is not a demanding guy, not at all the type to yell, scream, or make any sort of public scene. Personally, I would have respectfully and objectively taken this all the way to the highest dealership employee, had I been there.