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Toyota Prius, Hybrid Cars, Hatchback
#242 of 711 Re: engine light 2003 Prius [gagrice]
May 20, 2005 (12:25 pm)
I took this 2003 Prius to the dealer...the diagnosis? Dirty fuel injectors which they will clean for 300 dollars. The problem they said was with the B/P Gas that we have been using. The dealer said they have been seeing many vehicles with dirty fuel injectors lately and that the gas company may issue a statement regarding this problem and "may offer you a refund" if the problem is related to the gas. We have only bought gas at BP, Conoco, Phillips 66 for the last five years. The dealer said that Chevron has not reported "bad gas" lately.
I mentioned that the problem was also present in January and they had looked at it then three times (while under warranty) and no problem was found. This time the "codes came up on the computer diagnostics". I thought that Toyota may have sent the dealer new software for this problem but they said not. I am out 300 dollars right now for this fix and the vehicle only has 40K on it. And so many people have told me that Toyotas were good cars. With gas the price it is and if the problem is with the dirty fuel injectors due to the gas what and who can I report all of this to? Do I start with the NHTSA? Who regulates the gas companies? I live in Bremerton WA. Do I call the attorney general in Olympia?
Help! and thank you....
#244 of 711 Re: engine light 2003 Prius [odie1]
May 20, 2005 (2:06 pm)
That is a good one. I have not heard that before. The fact that you had taken the car in several times while under warranty, then they come up with a fix past the warranty period is suspicious. I would go to the gas station you use most and tell them what happened. They may or may not go to bat for you. BP/ARCO is a lot bigger than Toyota. If the dealer is scamming you they may give you some ammunition to use. Gas is regulated pretty closely. Your fuel filter should have gotten any contaminants that got in the tank. I would assume that you had the car serviced at the prescribed intervals and the gas filter was changed on schedule. It would be worth filing a complaint and maybe find out who is at fault. Kind of like the Explorer/Firestone fiasco.
#245 of 711 Re: engine light 2003 Prius [gagrice]
May 20, 2005 (5:50 pm)
I cannot believe it BUT I guess it was true...I thought the dealer was scamming me today to get money for the fix. The dealer told me there would be a press release on the "bad gas". I turned on the 5 o'clock news and there it was that BP, Conoco, Phillips 66 company delievered bad gas to WA state stations. They also interviewed a mechanic who said, "we have to clean the fuel injectors because of this gas they were selling." I got the 1-800 # to BP and told them I send them 300 dollars a month for gas and that my car was in the shop today for the fuel injector fix. They gave me a fax number so I could send them my bill. We will see if I get reimbursed. I am still shocked that the press release came out this very day but it did. If they do not pay I will call the state attorney general over this. Needless to say BP, Conoco, Phillips 66 has lost my business now. I will switch to another brand I guess. Chevron perhaps. Gas is gas but the news flash stated something was added to their gas that should not have been causing the fuel injectors to become sticky. So there you go! Thanks "Gagrice" for your input. I will let you know how my Prius runs after this.
May 20, 2005 (6:33 pm)
What I find interesting about this situation is how quickly everyone is ready to blame the dealer and Toyota. I wonder why.
Big car companies and their retailers are potential "scammers", but big oil companies and their refiners are surely OK?
The fact is that modern induction systems need a level of detergent to function properly; in the absence of a true national standard for fuel quality [fat chance, with the current crew], every buyer is literally on their own. This isn't the first time, and likely won't be the last; the remarkable thing is BP owning up to the problem...and since they ship the stuff all over the Northwest, it will be interesting to see who else is at risk [including me and my Mercedes C240, which is mostly fueled at the Costco in Vancouver, WA - where does their fuel come from? I guess I'll find out...]
#247 of 711 Re: Well... [jrct9454]
May 20, 2005 (9:24 pm)
I think that Costco gets their gas from BP/ARCO refineries?
I think the assumption that it was a Toyota dealership problem is correct. He had taken his car in several times for the same problem. If they had taken care of it as they should on the first visit they would be in the clear. That is not too much to expect from any dealership.
Your consumer protection agency is the entity that has the control over these oil refineries. Sounds like it may be a BIG problem for many car owners.
#248 of 711 Re: 2. Air Conditioning vs. Heat [drtravel47]
May 21, 2005 (1:47 am)
"2. Air Conditioning vs. Heat: Maybe I wasn't clear on this before. When I turn on the heat, the A/C button is automatically lit. I assume this means that the compressor is working,"
No, the compressor is not on when heat is requested. Far too many people assume that "air conditioning" means cooling only. It doesn't. The A/C conditions the air, which means heating, cooling, and dehumidifying. It's not wasting energy when AUTO A/C is enabled when heat is called for.
#249 of 711 Re: Well... [jrct9454]
May 21, 2005 (9:20 am)
Then news only reported two places in WA that had the problem. Skagit and Whatcom counties. I live in Kitsap county. I am certain other counties have received the bad gas too. Our dealer said that they have had many fuel injection problems. My car was in this dealer three times before for this problem in January. They said nothing was wrong. It got progressively worse over the next four months. I had no idea that the gas was "bad" since I used BP exclusively. Needless to say they will no longer get my business. It really was remarkable that they admitted to this. I guess you are right that we are all on our own. I have shredded the BP cards. I will let you know if I am able to get my 300 dollars reimbursed by the old BP company.....(phillips 66, conoco, etc)
As for being a female and getting scammed by auto fix it places, let me tell you it is different when I send my husband in with the vehicle to the fix it shop. Funny how that is!
#250 of 711 Re: Question on Start and Parking Buttons [dave_cs]
May 21, 2005 (10:30 am)
Does any one know what will happen if the Start button or Parking button is pressed while driving (any speed)?
--Yes. I tried this on my test drive. Pushing the Parking button while driving causes the car to beep and shift into neutral.
#251 of 711 Re: engine light 2003 Prius [odie1]
May 21, 2005 (5:42 pm)
this is the first time I have joined this forum. Wed I was driving a a busy road and all of a sudden my waring light comes on. there was no place to pull off so I drive along at reduced power on the shoulder. I start down a hill with a Toyota dealer two blocks away. I coast down a hilland into a parking lot afraid to cross busy traffic with no power. I sit for a minute and try to start the car. It starts and I cross the intersection at the light and enter the dealership.
I leave to to be checked. The next day I am told that the car had the wrong program. This took hours of downloads at the dealership and sending info to national. They take hours to get back with info - and new program info. and three hours of new program I drive out.
I talk with the dealer service guy where i purchase the car - he sees nothing in his system about this. I hear from a friend today that there was an article in the Wall Street J. about software problems. And that 13 case have been reported to the Nat highwsay safety ad. My question - is Toyota being honest with me. How could they not know if this was in the WSJ and NHSA.
Any new from anyone else? charlie