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Hatchbacks Mazda3 Mazda3 Canada
730 messages, Last post on May 27, 2009 at 1:27 PM
You are in the Mazda3 Forum. Your Host is pf_flyer
Just want to tell you that the Mazda 3 2005 (maybe other years also) has a rust problem on both rear panel and Mazda has an extended warranty to repair it. I had a small accident in January and my rear bumper had to be replaced. The repair was made in March and when I went to get my car back I saw that they had not repaired the chipped paint on the side panel. When I told them they said that it had nothing to do with the accident but with a rust problem with the rear panels and that I would be able to have it fixed for free. When I asked him why he did not tell me that before so they could have fixed it at the same time he told me that Mazda did not want them to tell their customers about it unless they were asked about it!  So I have an appointment in September to have it fixed for free. In fact I checked for other rust spots and I have found many... the paint peels off. Hope this helps you! 
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Replying to: fibul (May 29, 2008 8:07 pm) TIP: If you suspect your car is starting to rust prematurely, have it noted on a work order the next time you bring the car into service. |
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I am currently dealing with very serious corrosion and blistering paint on my 2004 Mazda3 Sport GT. A more detailed explanation of my specific issues is outlined below. I have heard through responses to my posts at http://www.torontomazda3.ca/forum/showthread.php?t=25439 from several other Canadians dealing with the same type of corrosion on their vehicles. In the vast majority of cases, their dealerships gave them the same response as I received, that Mazda Canada could not be held accountable (no "perforation" (i.e. hole through the body)) and therefore no compensation would be offered. To put this into perspective, I received estimates ranging from $1100 to fix just the rusted areas to $1800 to also address the blistering! I am still awaiting the final word from my dealership as to Mazda Canada’s response to my complaint. Following that, I will be sending a registered letter to both Mazda Canada and to my dealership, along with all the pictures of my car (see here: http://s8.photobucket.com/albums/a38...Mazda3%20rust/ Password is ZoomZoom). I’d like to compile a list of other Mazda3 owners dealing with a similar situation in order to add weight to my argument that this is a recurring issue with these first generation models. If you would like to get involved in applying pressure to Mazda Canada to take responsibility for what is obviously a manufacturing defect, please sign up here. Or, if you would prefer, send me a PM. If you have any before pictures of the corrosion/blistering, please email them to me! Once I get enough entries, I'll send these to get hardcopies made up, for submission to Mazda Canada. Also note that I'd love to hear from ANY Mazda3 owners who have/had corrosion or blistering similar to what I outlined in my own case. If you had your case dealt with by your dealership under warranty, note that when you sign up. The whole idea is to send Mazda Canada an impressive (i.e. impossible to ignore) list of Mazda3s that have/had premature corrosion. I’ll get the ball rolling. Name: Lynne M. Witty City/province: Sudbury, Ontario Year of car: 2004 Model: Mazda3 Sport GT Color: Winning Blue Current Mileage: 109 000 km Corrosion damage: as outlined in this post To give you a bit of background, I took ownership of the brand new car on June 30, 2004, hand wash weekly in summer months, go through a car wash at least once per week in winter months, and had it Krown rustproofed first in October 2004 and yearly since then. Therefore, from an ownership perspective, I have done everything humanly possible to maintain the paint on my car. In 2006 I began to have rusting at the bottom of my rear passenger doors. I did bring it to the attention of my local Mazda Service Manager (Mid City Mazda, Sudbury ON) and he stated that it was due to rock chips, not covered under the Mazda warranty. Last year I began to notice very serious rusting around both rear wheel wells. When I dropped the car off last year for other servicing, before my 3 year/80 000 km new car warranty expired, I again mentioned to the Service Manager that I had a considerable amount of rusting and would it be covered under warranty? He said that he would “look into it” but never got back to me. Being a new car owner and naïve about these things, I didn’t think to ensure that he recorded my complaint on the invoice nor did I pursue the matter. Last month I happened to be visiting my sister in Southern Ontario. There one of her friends, who works at a luxury car dealership, looked at the rusting on my car and noted “your paint is blistering all over”. I was shocked and upon closer examination, did find extensive paint blistering. The very next day, Tuesday May 14/2008, I brought my car to my dealership and had the Service Manager come out to look at all the rusting/blistering. His very first question was “what is the mileage?” (108 000 km at the time) He then proceeded to inform me that all the damage was due to rock chips, understandable with that high mileage. If you look closely at the blistering, several areas show zero impact points. Also, I have rust between both rear bumper seams. Therefore, at least that corrosion on my car can NOT be blamed on rock chips and high mileage. Note that I am NOT bashing the Mazda3 or Mazda Canada by pursuing this action. I do love my car in all other respects, with the very notable exception of the faulty paint/body panels. The core purpose of this thread and the list which I will send to Mazda Canada is to let them know that it is a very common issue and that their loyal customers deserve to be compensated for this manufacturing defect. Thank you!
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Replying to: zoomzoom_gir1 (Jun 06, 2008 8:27 am) p.s. I did not go that route because my problem was fixed relatively cheaply ($200).
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Replying to: autonomous (Jun 06, 2008 12:50 pm) |
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I've already contacted the APA and their Montreal office sent my "dossier" (including pictures) to Mazda Canada. We'll see where that goes. Oh, and I did not have to join the APA to get their help. I think you need a membership to benefit from their pricing information. As for a class action suit, the list I'm compiling may end up being instrumental in that pursuit. For now, it is to be sent to Mazda Canada to attempt to get our claims taken seriously and have them offer compensation for the large repair bills.... As for the models, my list of 16 owners (to date) is confined to 2004 and 2005 models, Sport GT and Sedan GS/GT. Geographical area is not a factor since people across the country report the same issue, on the same key areas on the cars (rear bumper seams, rear quarter panels, bottom trim of rear passenger doors).
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Replying to: zoomzoom_gir1 (Jun 06, 2008 1:18 pm) 
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Replying to: bodble2 (Jun 06, 2008 4:40 pm)
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ATTENTION: I will not be taking any more submission past next Friday (June 20). If you're on the fence or for some other reason postponing sending me your entry, DO IT NOW. Even if you have had your corrosion repaired either under warranty or privately, you should add your name. One of the goals of the list is to show Mazda Canada that ALOT of these first generation Mazda3s are rusting/bubbling in the same spots. Also, if you did have your repairs done under warranty, that supports another goal. With the same type of damage, some people get their work done without hassle under warranty, some are told "not eligible for coverage under warranty". That is very unfair and totally unreasonable as Mazda Canada makes the final decision in all of these cases. If you did have your work done under warranty, sending me a copy of your repair invoice will help to support this goal. Lastly, if you do send me an entry, having visual proof is a BIG bonus. Take clear pictures that show your rust/bubbling and send them my way. I will add those to your entry to support your statements of corrosion damage. Thanks and send in those entries! One week left... |
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There has been a dramatic shift in the pricing of Mazda vehicles in Canada. Prices have dropped for many models; the Mazda3 has dropped two thousand dollars in 2009. Mazda acknowledges that the price drop is a reflection of the strong Canadian dollar. Kudos to Mazda Canada for doing the right thing and pricing their vehicles closer to their real value! On the other hand, there has also been a change in Mazda financing. The 2009 "standard" financing rate for a 2009 vehicle is now in the 5% range; compare this to the 2008 rates of 0%, .9% or 1.9% for 48 months for many Mazda vehicles. Those who are not ready to hand over a large cash deposit as part of their purchase are therefore going to pay more to finance their choice. This appears to me to reflect more closely the finance rates in the US. Will the lower prices but higher finance rates bring in more customers? Or, will those customers continue to play the waiting game in the hope that the finance rates moderate? And what will the competition do? For more information, go to the Mazda Canada site and check out the "promotions" page for the Make Your Move event and the shopping tools page for the Driving Dividend page. http://www.mazda.ca/event/drivingdividend/09/eng/index.asp
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