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Hatchbacks Mazda3 Mazda3 Canada
730 messages, Last post on May 27, 2009 at 1:27 PM
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Replying to: yu203964 (Apr 17, 2006 12:17 pm) Both MC and the dealer, Markham Mazda, insisted my rotors were not grooved even though when I had the services, the mechanic said they were grooved. So they said the TSB for grooved rotors did not applied to me. I wrote letters to the new and old Presidents of MC with a copy to CEO of Mazda North America, who also looks after Canada. At first they maintained no change to their position. But suddenly the Service Manager of MC called me and said they wanted to move forward and accepted my claim and refund the money I paid. So the point here is you should be persistent if you think you have a point. Try to go to the highest level if the low level ignores you. I think the regular maintenance such as 24K would not help you too much. I did my 24K service, which included brake service. But the dealer and MC did not consider this. They just insisted the rotors and pads were just normal wear & tear. If you just give up and do not pursue they will get away with it. I also think to find a good dealer is also important because I read a posting saying that he got the rotors and pads replaced under the same TSB at 48K service. So I can only tell you Markham Mazda is not a good dealer. Even I had services with them from first oil change, they would not help you. As they do not appreciate my business, I would not go back to them forever. |
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| Just wondering what addresss and names you have used for Mazda Canada? | |
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Its possible (actually likely) the dealership charges you $2-300 more for a brake job then they get from Mazda (for doing the same work under warranty) Glad you got it solved - but it sounds like a bad dealership to me. The extra money is more important than a happy customer.
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Replying to: z71bill (May 26, 2006 6:07 am) The addresses and names I mailed to are: Mr. Don Romano, President, Mazda Canada 55 Vogell Road, Richmond Hill, ON L4B 3K5 Mr. James J. O'Sullivan, CEO, North American Operations 7755 Irvine Center Dr. Irvine, CA 92618, United States |
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Replying to: yu203964 (May 25, 2006 2:41 pm)
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Replying to: david82 (Jun 27, 2006 7:01 am) |
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I have gotten quoted 21000 for a 2006 Mazda 3 GS power Package, A/C, Auto for 21000 evern with taxes and all the silly freights and such. I have a Olds as my trade in, valued at 2200. I guess after reading everything on this site, I am seeing that my quote was pretty darn good?? Any suggestions? Thanks in advance. 
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Replying to: wdream (Jun 28, 2006 5:49 am)
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Replying to: pat (Jun 28, 2006 6:44 am) |
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Replying to: david82 (Jun 27, 2006 7:01 am) http://www.finishlineperformance.com/mazda3/bulletins_index.html If your car is under that TSB, why not try to claim it with Mazda Canada. But be prepared to be persistent and fight to the highest level. You can see from my past postings. I sent out letters & faxes to their President and CEO in the States. After the customer representative and supervisor both rejected my claim, their manager finally gave it a pass. I think if your condition is under the TSB, you will win if you have to go to CAMVAP for arbitration. Check out their website: http://camvap.ca/eng/consumers_guide.htm#Top%20of%20Page Good Luck!
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