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Hatchbacks Mazda3 Mazda3 Canada
730 messages, Last post on May 27, 2009 at 1:27 PM
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Replying to: blackmazda3 (Nov 27, 2005 12:11 pm) |
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Try this site - it claims Mazda extended the warranty on rear brakes out to 48 months 50K miles. Not sure if USA and Canada cars are treated the same. http://web2.iadfw.net/theman/protegefaq/tsb/04-002-05.html I would give Mazda customer service a call and see if they can help you. I had to have mine replaced at around 18K - If the dealer will not cover it under warranty TELL THEM YOU WANT THE OLD PARTS pads and rotors - so that you can follow up with Mazda and find out why your rotors are worn out in only 33K - rotors should last longer than this. This may cause the dealer to loosen up a little - if he knows you will be taking the problem up with Mazda. Its worth a shot. The reason you need to save both pads and rotors is so you can show that the pads were not so worn out that the metal backing was rubbing the rotor.
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Replying to: z71bill (Mar 31, 2006 7:02 am)
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| Can anyone tell me where I can get a good deal on a Mazda 3 Sport GT (Auto with AC) in the Vancouver area? My wife really wants one of these. Any advise about how much I should pay would also be appreciated. Thanks! | |
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Replying to: gq_mazda3 (Mar 07, 2006 10:15 am) I am looking into buying a 3 GT full option and I am curious about the fuel consumption you get on one of these and the price as well. Can you please tell me how yours does ? Also, if you know anything about prices, would be helpful too. Thank you.
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Replying to: yu203964 (Mar 31, 2006 3:20 pm) The service manager of the dealer, Markham Mazda told me it's not under warranty because it's normal wear & tear. He refused to confirm if there's such TSB. Mazda Canada said there's no such TSB and it's up to MM to decide and suggested to talk to the owner of MM. The owner said US TSB was not applicable here and said when MC personnel visited them, he would ask if he agreed it's under warranty because he would not pay for it. Then the service manager called after one week and said MC checked the rotors and said it's normal w & t and not covered. I contacted MC again and they finally confirmed they had a similar TSB. But they would rely on what the dealer found. If it's normal w & t, it's not covered. I asked them to check the rotors because the dealer still had them. But MC said they would not do that but if the work order said they were grooved, they would consider that. However, there's nothing on work order saying why the rotors were replaced. So I talked to the owner of MM again. He said I did not give him time. I told him his manager already rejected my claim and insisted it's normal w & t. But his service advisor and mechanic told me the rotors were grooved and could not be machined. I told him what his staff told me that day and now his manager twisted the story. He refused to listen because he had a meeting and asked for more time. This owner's mentality is that I just come for free lunch and he would not allow it. But what I am asking for is what I am entitled to under the TSB. He did not consider I have service with them since the first oil change. I paid them more than $140 for 24K service. He just said I did not rotate tires with them and the tires would have problems. But he did not know I used snow tires and tires were rotated every half year. He also did not think about the loss of future revenue from me and other customers due to bad reputation. A lot of customers already complained about them in our local Mazda3 forums. Now I contact MC again and tell them I replaced the rotors becasue MM told me they were grooved and could not be machined. "Grooved" was the exact term they used at that time. Rotors have to be replaced at 33K Km. is not normal. For normal ones, they can be machined at least one more time. On the other hand, if it's normal w & t, MM should have machined them instead of replacing. Then MM was lying to me for unnecessary work. I ask MC should they believe a liar. In Canada we have an arbitration program called Canadian Motor Vehicle Arbitration Program (CAMVAP), the disputes with the vehicle manufactures can be settled through it. I am going to try this if MC refuses my claim. Z71bill do you have any advice to me? |
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Looks like you are doing everything you can. I have been caught between the dealership and Mazda corporate a few times. The dealership can't (won't is more accurate) fix something unless Mazda gives them the OK - Mazda corporate will say - its up to the dealership to determine what the problem is. So no one takes responsibility. When I had my brake issue my car had less than 20K miles - the rotors were so thin that they were right at the minimum Mazda standard - so they could not be turned. When I showed them the TSB they went ahead and agreed to replace them under warranty - they seemed to put some added weight on the fact that Mazda had EXTENDED the warranty on brakes (that have this defect) out to 48 months or 50K miles.
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Replying to: z71bill (Apr 17, 2006 6:50 am) Now I went one level higher and talked to the supervisor. In addition to the original arguments, I also asked him to consider the cost and benefit to fight with me just for $200, the cost I suspect to them.
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Replying to: teddyv (Apr 12, 2006 8:04 am) $27250 OTR the 2.3 Auto is not good on gas for city driving, highway at posted speeds good mileage. Don't forget to check the A/C This forum and others, search Google. Dave Wood Mazda in Newmarket stay away only because they wanted $500 more for the same car I bought at another dealership. |
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