Last post on Dec 04, 2013 at 7:12 AM
You are in the Lincoln Zephyr/MKZ
What is this discussion about?
Lincoln Zephyr, Lincoln MKZ, Sedan
#3029 of 3084 Re: "The car I never got". [magician2166]
Aug 06, 2013 (6:20 am)
I'm now the happy owner of a 2013 Lincoln MKZ Hybrid. But I almost wasn't. It took 6 months (from Sept-March). I looked at Lexus (already owned one and loved it), BMW, Volkswagen, Buick & Cadillac. Got angry, stomped my feet, made phone calls and threatened to take my business elsewhere. They certainly overpromised and were inexcusably late on delivery. Right hand and left hand not very well informed.
But right now, there's no doubt in my mind that the car was worth waiting for. Since March, I've put on about 7600 miles; today I'm getting 41.5 mpg (best day ever was 43.3). People stop me in parking lots and at traffic lights, asking about the car. It is a hot, fun, eco-friendly luxury car. And it is surely not my grandpa's Lincoln. It has had a couple of minor quirks - probably won't be as trouble-free as my Lexus was.
But I'd pick it again because every time I see it...it makes me smile.
#3030 of 3084 Re: "The car I never got". [texases]
Aug 06, 2013 (11:03 am)
Your definition of "doing fine" differs from mine. The best ever June appears to have been due to pent-up demand from so many months of very limited production.
That 7% reduction in July is not from June sales. It is from July, 2012 sales. Thus the new one did not sell as well in July as the old one did last July. Sales would have to pick up in order for the 2013 to outsell the 2012. This is not what Lincoln (or Allen) had hoped for.
Meanwhile, the MKZ Hybrid is doing very well as a percentage of overall MKZ sales. However, this market is still quite small.
#3031 of 3084 Re: "The car I never got". [gregg_vw]
Aug 06, 2013 (5:47 pm)
Mkz inventory was back to normal in March. If you have a higher than expected sales volume one month there is less to sell the next month. See fusion sales for reference.
If sales stay low after Flat Rock is online and they are no longer production constrained then its time to worry a little.
#3032 of 3084 Re: "The car I never got". [magician2166]
Sep 06, 2013 (11:16 am)
You should be happy that you did not receive one of the original MKZ's. I was unlucky enough to receive one of the first 100 produced (drove it home in April). In the first 1000 miles of ownership there was a failure in the adaptive suspension and one of the adaptive headlights. There was also a persistent engine error code that could not be resolved. In addition, there were several nuisance items (rattling head liner, SYNC issues, etc.) that were not resolved. Another bonus to the early MKZs was the defective/leaky fuel delivery module (fuel pump), and spares were nearly impossible to obtain (took 7 weeks for the dealer to get the new pump). I have owned the car for five months, of which three of those months the car has been at the dealer.
After several conversations with Lincoln Customer Care, and a threat of Lemon Law, I was referred to the Ford Re-acquisition group. The Lincoln Customer Care representative that I dealt with was condescending, rude, typically took 3-5 phone calls over the course of multiple days to get a call back. The sad thing - I asked for his manager's name and number, which he gave me, and he was even more rude to me.
I was basically told that I was "lucky" to get a buy back and that "the company is only obligated to fix your vehicle, not buy it back"... even though after 4 attempts they could not resolve the issues with my car.
I can understand quality, supplier, and assembly process issues... But, to then be treated horribly by the Customer Care individuals representing the company that provided such a defective product, be subjected to rude, demeaning comments and banter, is inexcusable.
I owned an Audi for nearly 12 years and got 220,000 miles before the transmission gave up the ghost. There were minor bumps along the way, but the Customer Care that Audi provides is amazingly good, and even better now that I compare it to the poor excuse provided by Lincoln. I wanted to give an American car company another shot... apparently Lincoln was the wrong choice.
I have written letters to four of Ford/Lincoln's VPs and one of the Executive VPs. Perhaps one of them can treat a customer like a customer and not push them away.
#3033 of 3084 Re: "The car I never got". [johnbmatt]
Sep 06, 2013 (7:17 pm)
Thank You for writing to me. As I am thankful by now that I never got the car, I am terribly sorry to learn that you have to deal with this disgrace. So much for new and redesigned Lincoln luxury. It must be in a working culture that prohibits people in this country to come anywhere close to their German and Japanese counterparts. Though there is always a hope somewhere in the air...
I cried a little and moved on. I got myself an Audi instead and cannot be happier. It is truly a pinnacle of an automotive technology, luxury, comfort and prestige. And then their Customer Service is just a strawberry on the top.
Lincoln should give me a call. I will let them testdrive this spaceship. Perhaps this will wake them up.
I am wishing You all the very best in resolving the problems with Your car.
#3034 of 3084 Re: "The car I never got". [magician2166]
Sep 07, 2013 (4:35 am)
Looks like Lincoln customer service is on a par with their dealerships. Lincoln has a long way to go. I am sooo happy I purchased a Lexus. Doubt if I will ever consider a Lincoln (or a car made in Mexico) again.
Oct 08, 2013 (11:16 am)
A reporter is looking to talk with a car shopper who participated in Lincoln's "Date Night" promotion (http://www.lincolnmkzdatenight.com/ProgramDetails.aspx). If you'd like to share your experience, please reach out to predmunds.com by the end of the day today, October 8, 2013.
#3038 of 3084 Re: latest Motor Trend review [gregg_vw]
Oct 21, 2013 (6:36 am)
Wow - they're still claiming that the tires are not available? They are and have been the whole time - they're part of the "summer tire handling package". Poor fact-checking.
The MKZ does need the new 2.3L EB and another engine above the 3.7L. I think at least the 2.3LEB is coming within the next year.
Since when is acceleration a consideration with a hybrid? The MKZ hybrid is rated 5 mpg better than the direct competition. They finally acknowledge that (begrudgingly) but only after the rant on performance.
MSRP is high but again I think that's part of the game plan especially since the hybrid is in such high demand and manufacturing was constrained until the last couple of months when Flat Rock started building Fusions. I think we'll see more content and performance with the price staying the same.
If the current MKZ was Lincoln's end goal it wouldn't be good. But as a building block for the future it's not bad. And it's certainly the best vehicle Lincoln has created in at least a couple of decades (and yes that includes the LS which I owned).