Last post on Dec 04, 2013 at 7:12 AM
You are in the Lincoln Zephyr/MKZ
What is this discussion about?
Lincoln Zephyr, Lincoln MKZ, Sedan
#3019 of 3084 "The car I never got".
Jun 22, 2013 (5:26 pm)
Lincoln has a terrible customer service. I had ordered my 2013 Lincoln MKZ in October 2012. I was among the first ones who did so. They informed me in April 2013 after waiting 6 months due to the production delays that they cancelled my order by mistake. Imagine that. They ordered another vehicle for me and offered $900.00 incentive for their mistake. I waited another 8 weeks to find out that my car was damaged in transit and needs repairs. My repeated attempts to find out from my dealership and Lincoln Customer Service when finally I will be getting the car did not bring any results. I walked away from this joke on June 7th. 2013 after waiting 8 months and never got the car. Meet a new Lincoln Luxury.
I want people to know that Lincoln's ignorance and total disregard do not translate into extra they charge. If people are willing to go with Lincoln, they should understand that they will not get Lexus or Audi type service. They will not get it, period.
#3020 of 3084 Re: "The car I never got". [magician2166]
Jun 22, 2013 (7:11 pm)
Every Lincoln dealer is an independent business so results will vary. Some are great and some are terrible. Unfortunately Ford has very little recourse with bad dealers due to state franchise laws.
The problem with the MKZ launch is that it was a totally new vehicle and inspection process that had not been done before and when they decided to send the cars to Michigan for inspection to clear the backlog they found out their tracking process wasn't able to handle it. Not an excuse - just an explanation that this was a unique situation that probably won't happen again.
It will take Lincoln several years to get most of the dealerships upgraded .
#3021 of 3084 Re: "The car I never got". [magician2166]
Jun 25, 2013 (8:22 am)
I agree ... see my post #3012,
#3022 of 3084 Re: "The car I never got". [akirby]
Jun 25, 2013 (10:36 am)
My daughter has a 2006 Zephyr and its the most beautiful car she ever had comparable to the Mitsubishi gallants and Jeep, pathfinder and more, I have driven this car and its just a comfort to drive. the MKZ took its place yet looks the same except for the grill and tail lights same interior. If Lincoln loses it line because of inspection problems it will be a true shame
#3023 of 3084 Re: "The car I never got". [jerrys2]
Jun 25, 2013 (6:45 pm)
Yes, I read it. Thank you
#3024 of 3084 Re: "The car I never got". [magician2166]
Jun 25, 2013 (6:51 pm)
Ford/Lincoln had a disastrous launch on the MKZ, that's for sure. Couldn't have come at a worse time for them. I had no problems with my 2011 MKZ hybrid purchase, or since. Hope Lincoln gets back on track.
#3025 of 3084 Re: "The car I never got". [texases]
Jun 25, 2013 (8:27 pm)
Based on MkZ sales they're already back on track and the botched launch is nothing but a distant memory.
#3026 of 3084 Re: "The car I never got". [akirby]
Aug 06, 2013 (5:16 am)
Really? July MKZ sales are nothing to write in a blog about. Demand has faltered already, even as other brands are making sales records. The MKS is up though. helping Lincoln stay almost even with 2012 July sales.
#3027 of 3084 Re: "The car I never got". [gregg_vw]
Aug 06, 2013 (5:36 am)
MKZ is doing fine:
"The Lincoln MKZ posted its best-ever June sales, with 3,180 vehicles sold. In addition, the second quarter represented MKZ’s best quarterly sales performance ever and its first time to exceed 10,000 cars in a quarter, with 10,682 sold."
July sales were down 7%, true, but that's off a best-ever June.
#3028 of 3084 Re: "The car I never got". [texases]
Aug 06, 2013 (6:14 am)
There is big demand for MKZ hybrids (over 40% of production). The Hermosillo factory is maxed out making Fusions and MKZs right now. When Flat Rock comes online making Fusions that will free up Hermosillo to meet the actual MKZ demand and we'll see what that looks like by end of year.
MKZ is not a home run but it's a solid double and big steps in the right direction.