Last post on Apr 27, 2013 at 8:23 PM
You are in the Maintenance & Repair
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Car Warranties, Coupe, Convertible, Hatchback, Truck, Sedan, Wagon, SUV, Van
#342 of 362 Re: (Minor) dealership horror story... Help? [kliquid]
by MrShift@Edmunds HOST
Aug 04, 2010 (4:01 pm)
It's pretty hard to break a dipstick, so it must have been defectively made---warranty item in my opinion. I would not pay for it, and if they protest, then take it elsewhere, have it repaired, and sue the dealer in Small Claims court for the repair, based on their negligence. I think you'll win.
Or tell the dealer what you're going to do and let him decide.
#343 of 362 Re: (Minor) dealership horror story... Help? [kliquid]
Aug 05, 2010 (5:57 am)
I've had the top of a dipstick break off on me one time - on an old Suburban I had, and it was the the transmission one. I suppose it's bound to happen more often now though since they all seem to have a plastic handle bonded to the metal dipstick, not just a loop formed in the top of the dipstick.
Now you know why so many of us do our own repairs and maintenance when we can. It's not just the cost issue. I could spend a week here telling you stories of dealer & independent shop repairs gone haywire.
#344 of 362 Re: (Minor) dealership horror story... Help? [Mr_Shiftright]
Aug 05, 2010 (6:46 pm)
Thank you for your suggestion!
#345 of 362 Napleton Porsche Westmont, Illinois - Disaster
Oct 16, 2010 (2:19 pm)
I brought my 1995 Cabriolet 993 in for adjustment of my convertable top. The top was only 5 years old and in very good condition. The service shop somehow ripped a hole in the top. My guess from over adjustment of the frame itself. The hole was a 2" wide plus hole. When I confronted the service shop they did not deny that the hole was not there when I brought the car in yet they refused to fix it. I went up the ladder to the service manager, general manager and finally to the dealer Ed Napleton.
At each step of this awful journey I was met with discontent and disrepect for myself and my vehicle. They ran through every excuse in the book. My convertable top was 15 years old and was bound to rip anyway.(not realizing the top was only 5 years old), I hadn't cared for the top properly, then reverting to a total denial of we just don't think we did it.
They continued to refuse and when under threat of lawsuit actually laughed at me. Then came the ultimate in disrespect. The owner, Ed Napleton, when I began to lecture him on what I expected as a customer actually cut me off and said, and I am not kidding "Customer---your not my customer. Did you buy your car from me?"
Of course I hadn't, I had only just spent $2,000 in his service department but, obviously that didn't count as being a customer to Ed Napleton. I knew the second he said it what kind of person and dealership I was dealing with. Never again.
#346 of 362 Re: Napleton Porsche Westmont, Illinois - Disaster [bruce42]
by MrShift@Edmunds HOST
Oct 16, 2010 (4:36 pm)
Based on what you've presented here, you may have a pretty chance of recovering damages in Small Claims Court. Ask for 1/2 of what a new top costs (since you already got 5 years out of it) and see how it goes. If they don't show up at the hearing, you win. If they do show up, no doubt at great inconvenience, you may still win. And if they show up and you lose, at least you have the satisfaction of dragging them into court, at no great cost to you, and probably at some cost to them in time and aggravation.
Be sure to create a good but simple presentation, giving dates, a few photos, maybe a synopsis of the chronology and conversation.
They don't owe you the entire top, but they DID work on it, so they should contribute.
#347 of 362 Re: Napleton Porsche Westmont, Illinois - Disaster [bruce42]
Oct 16, 2010 (4:43 pm)
Here's the dealer's Edmunds link from searching for Porsche dealerships.
Give him a dealership review:
Here's the only other review:
Written by mike53222 on 7/3/09 8:59:16 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No
Napleton Porsche of Westmont This Dealership sells fine Porsches and pre-owned cars but don't be fooled, they'll do anything to make a quick sale even it means going back on their word. After finding a nice 2006 BMW Z4 on the internet, I drove over 2 1/2 hours to the dealership to negotiate the buy. We could not come to terms initially but I followed up with phone calls to the manager and sales person Rick Schneider. Two days later, I telephoned the salesperson and finally brokered an agreed upon price on the vehicle and offered to make a deposit via my Visa, he explained that this was not necessary, he congratulated me and said just drive down to complete the paperwork and payment. When I arrived, Rick informed me that they sold the car to someone else. I was shocked and angered! We had a verbal agreement on the sale only hours prior and he assured me the car would be on hold waiting for me. I informed him that I would drive down immediately to complete the sale, however, another buyer came in after I had called and they wanted to make a quick sale, so they did. I was never called or informed about this sale til I arrived. Over the course of 3 days I worked with this dealership to try and broker a deal. Initially, negotiations were fine, but in the end when they give you their word - trust me, it means nothing. You think may be negotiating with reputable people but you're not. After complaining to the sales manager, he just backed up his sales person and sent me on my way. I DO NOT recommend doing business with this dealership. Michael Milwaukee, WI
#348 of 362 Re: Napleton Porsche Westmont, Illinois - Disaster [imidazol97]
Oct 16, 2010 (8:48 pm)
I would have had them fax a contract and both sign, and take the visa as deposit....before I drove another 5 hours to get it.
Nov 22, 2010 (8:52 pm)
I bought a Porsche from them recently and they did the same thing to me. I had to wait for the title for 6 weeks and end up costing me $1000 in DMV penalties and lots of time wasted calling and following up for auto repair. Plus the car was not exactly what they promised me on the phone.
#351 of 362 Re: I bought a Porsche [markgatz]
Dec 03, 2010 (5:44 am)
Your website doesn't indicate the results of the court case, how was this settled?