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Dealer Dis-Service Horror Stories

333 messages,  Last post on Feb 07, 2009 at 1:41 PM

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What is this discussion about? Car Warranties, Coupe, Convertible, Hatchback, Truck, Sedan, Wagon, SUV, Van

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#329 of 333 Re: Country Lincoln Merc Dealer Body Shop Horror [mth] by 210delray Jan 26, 2009 (8:00 pm)
Replying to: mth (Jan 26, 2009 5:51 pm) You could try complaining to your insurance company that the job wasn't done right. If it's as bad as you say, I'd think an adjuster would readily agree; now whether the insurance company goes along is another story.   I tried in my case after I wasn't happy with hailstorm repair work, and the insurance company let me use another body shop and paid for the additional work. Replies to this message: mth (Jan 27, 2009 7:20 pm) oldfarmer50 (Jan 28, 2009 4:51 am) Mr_Shiftright (Jan 28, 2009 8:58 am) obyone (Feb 07, 2009 1:41 pm)
#330 of 333 Re: Country Lincoln Merc Dealer Body Shop Horror [210delray] by mth Jan 27, 2009 (7:20 pm)
Replying to: 210delray (Jan 26, 2009 8:00 pm) Thanks - I did speak with the insurance company before the second repair attempt. They were really a third party vendor working for the rental company. The guy who backed into my wife was from out of town in a rental car.   The company told me that since they have no preferred body repair companies and because I chose the shop, there wasn't anything they could do. If I had deposited the check and written my own I could have at least stopped payment - but since we signed the check over to Country we're stuck. They did offer to paint the car again, but I really never want to see them again. The third time they'll just mask the car differently again so I'll have three different paint/clearcoat lines........don't you just hate when you know you have made a mistake that is going to cost you money to fix....I know for a fact, based on my experience, my family's experience and recent reviews that Flower Hill Auto Body would have done an absolutely perfect job, I just can't believe that we thought we would save the headache of driving 20 - 30 minutes to have the car fixed right.... Replies to this message: oldfarmer50 (Jan 28, 2009 4:51 am) Mr_Shiftright (Jan 28, 2009 8:58 am) obyone (Feb 07, 2009 1:41 pm)
#331 of 333 Re: Country Lincoln Merc Dealer Body Shop Horror [mth] by oldfarmer50 Jan 28, 2009 (4:51 am)
Replying to: mth (Jan 27, 2009 7:20 pm) "...Flower Hill Auto Body would have done an absolutely perfect job..."   Why don't you have the better shop fix the repair? Have them document the poor quality of the first shop. Then take the bill from the good shop and present it to the bad one. If the bad shop balks at payment take them to small claims court using the documentation from the good one. Replies to this message: Mr_Shiftright (Jan 28, 2009 8:58 am)
#332 of 333 Re: Country Lincoln Merc Dealer Body Shop Horror [oldfarmer50] by Mr_Shiftright HOST Jan 28, 2009 (8:58 am)
Replying to: oldfarmer50 (Jan 28, 2009 4:51 am) I'm also wondering (not an attorney) if you could take your own insurance company to Small Claims Court on a Diminution of Value claim? I know most insurance companies have written into their policies that you cannot sue them for Diminution of Value, but on the other hand you can't sign away all your legal rights either just because someone puts it into a contract.   I'd be livid about this and I wouldn't take it sitting down. A car screwed up like this takes a big hit in value. This is money out of your pocket. Of course I haven't seen the work, so I'm basing this upon your description.   your insurance company should be sticking up for you and putting the body shop's feet right to the fire.
#333 of 333 Re: Country Lincoln Merc Dealer Body Shop Horror [mth] by obyone Feb 07, 2009 (1:41 pm)
Replying to: mth (Jan 27, 2009 7:20 pm) Country Auto Group Body shop in Huntington Station came highly recommended and promised that the car would come back like new   Where did this recommendation come from?

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