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Maintenance & Repair Dealer Dis-Service Horror Stories
333 messages, Last post on Feb 07, 2009 at 1:41 PM
You are in the Maintenance & Repair Forum. Your Host is mr_shiftright
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Replying to: andysam (Jan 08, 2009 7:19 pm) |
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Replying to: andysam (Jan 08, 2009 7:19 pm) As long as they fix the problem..... |
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Replying to: andysam (Jan 08, 2009 7:19 pm) If you read post #307 you will find that the answer is 420 miles. Also I understand a visit to a fast food place is required but I'm not sure why. 
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My wife's 2008 Cadillac CTS, Thunder Gray, had a really minor fender bender on the passenger rear wheelwell. Country Auto Group Body shop in Huntington Station came highly recommended and promised that the car would come back like new (The car has 5,000 miles and not one scratch anywhere). The first time the car came back, I thought it was a bad joke. Drips, unfinished wheel well lip with primer, fish eyes and dust specs all over the entire quarter panel, over spray on the trunk and chrome trim, etc., etc.......I honestly almost fainted and my wife lost sleep for days. I brought the car back and COUNTRY AUTO GROUP promised to make it right - "it was rare that they did that kind of work, but it happens sometimes"......"they were having trouble with the spray guns that day".....I , me, the customer, I am a perfectionist...so I was told ....among other things. In my opinion, they just ruined my wife's $40K baby...but what could I do, I signed over the $1,500 insurance check, so I gave them another chance with the promise that the manager would go over the car when it was complete. Well, the second time, the paint was definitely better, but now it looks like they just sprayed over what was there after sanding and doing a poor masking job. Up by the back window, it looks awful, the clearcoat stops and starts and looks like it will peel, they didn't take the taillight back out, masked around it and the finish is really rough where the light meets the body, there is still a dust spec in the paint right on the fender flare and there is still a drip or a small bit of poor body work on the wheel lip. They offered to paint the car again or give me a couple of free details....nice. In my opinion, they ruined my car - painless dent repair probably would have looked better. I really don't know what to. I want the car fixed correctly, but my wife doesn't want to pay and I know that Country Auto Body in Huntington Station is incapable of doing the job right. I wish I could just get my money back and go to Flower Hill Auto Body in Roslyn - their work is meticulous. Live and learn - to think that since we moved to Huntington, going back to Roslyn would have been a headache....that's why we chose Country........ 
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Replying to: mth (Jan 26, 2009 5:51 pm) I tried in my case after I wasn't happy with hailstorm repair work, and the insurance company let me use another body shop and paid for the additional work. |
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Replying to: 210delray (Jan 26, 2009 8:00 pm) The company told me that since they have no preferred body repair companies and because I chose the shop, there wasn't anything they could do. If I had deposited the check and written my own I could have at least stopped payment - but since we signed the check over to Country we're stuck. They did offer to paint the car again, but I really never want to see them again. The third time they'll just mask the car differently again so I'll have three different paint/clearcoat lines........don't you just hate when you know you have made a mistake that is going to cost you money to fix....I know for a fact, based on my experience, my family's experience and recent reviews that Flower Hill Auto Body would have done an absolutely perfect job, I just can't believe that we thought we would save the headache of driving 20 - 30 minutes to have the car fixed right....
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Replying to: mth (Jan 27, 2009 7:20 pm) Why don't you have the better shop fix the repair? Have them document the poor quality of the first shop. Then take the bill from the good shop and present it to the bad one. If the bad shop balks at payment take them to small claims court using the documentation from the good one.
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Replying to: oldfarmer50 (Jan 28, 2009 4:51 am) I'd be livid about this and I wouldn't take it sitting down. A car screwed up like this takes a big hit in value. This is money out of your pocket. Of course I haven't seen the work, so I'm basing this upon your description. your insurance company should be sticking up for you and putting the body shop's feet right to the fire. |
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Replying to: mth (Jan 27, 2009 7:20 pm) Where did this recommendation come from? |
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