Last post on Apr 27, 2013 at 8:23 PM
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Car Warranties, Coupe, Convertible, Hatchback, Truck, Sedan, Wagon, SUV, Van
#322 of 362 Re: Chrysler's Bogus Oil Change Coupon [oldfarmer50]
Jan 02, 2009 (6:48 pm)
Let me get this straight: Dealer "A" sends you a coupon for a free oil change, presumably for the car you had purchased from the same dealer, but many years ago.
When you go there, Dealer "A" tells you the coupon is valid only for your OTHER car (now totaled) and purchased from Dealer "B."
And we wonder why Chrysler is going down the toilet?
#323 of 362 Re: Chrysler's Bogus Oil Change Coupon [oldfarmer50]
Jan 06, 2009 (7:51 am)
There are two sayings that apply here.
"Let your fingers do the walking"
#324 of 362 Hyundai of Nanuet, NY
Jan 08, 2009 (7:19 pm)
Drove my Hyundai Azera last Friday. Engine started revving as if transmission went into a lower gear. Check Engine light went on. Next morning I called the Hyundai of Nanuet (where I bought the car one year ago). They told me to bring the car in right away. "It is dangerous to drive" they said. 2 (working) days and a Sunday later the car was not even checked. Their computer was down. They did not have a loaner car (which they promised at sale time). All this time they kept promising me it will be done but they only called me once. All other time I had to call them
Also, any in put of what # of miles is reasonable for your car to be driven when you leave it for service? Hyundai of Nanuet drove it for 10 miles and Liberty Hyundai (where I took the car after the first fiasco) drove it for 14 miles.
#325 of 362 Re: Hyundai of Nanuet, NY [andysam]
Jan 09, 2009 (9:09 am)
If they're trying to duplicate your problem that mileage may not be unreasonable.
#326 of 362 Re: Hyundai of Nanuet, NY [andysam]
Jan 09, 2009 (10:20 am)
They may have to drive it a few times. also they probably want to get the engine warm which will take longer in this wonderful winter weather we are having.
As long as they fix the problem.....
#327 of 362 Re: Hyundai of Nanuet, NY [andysam]
Jan 09, 2009 (3:27 pm)
"...Also, any input of what # of miles is reasonable for your car to be driven when you leave it for service?..."
If you read post #307 you will find that the answer is 420 miles. Also I understand a visit to a fast food place is required but I'm not sure why.
#328 of 362 Country Lincoln Merc Dealer Body Shop Horror
Jan 26, 2009 (5:51 pm)
My wife's 2008 Cadillac CTS, Thunder Gray, had a really minor fender bender on the passenger rear wheelwell. Country Auto Group Body shop in Huntington Station came highly recommended and promised that the car would come back like new (The car has 5,000 miles and not one scratch anywhere).
The first time the car came back, I thought it was a bad joke. Drips, unfinished wheel well lip with primer, fish eyes and dust specs all over the entire quarter panel, over spray on the trunk and chrome trim, etc., etc.......I honestly almost fainted and my wife lost sleep for days. I brought the car back and COUNTRY AUTO GROUP promised to make it right - "it was rare that they did that kind of work, but it happens sometimes"......"they were having trouble with the spray guns that day".....I , me, the customer, I am a perfectionist...so I was told ....among other things.
In my opinion, they just ruined my wife's $40K baby...but what could I do, I signed over the $1,500 insurance check, so I gave them another chance with the promise that the manager would go over the car when it was complete.
Well, the second time, the paint was definitely better, but now it looks like they just sprayed over what was there after sanding and doing a poor masking job. Up by the back window, it looks awful, the clearcoat stops and starts and looks like it will peel, they didn't take the taillight back out, masked around it and the finish is really rough where the light meets the body, there is still a dust spec in the paint right on the fender flare and there is still a drip or a small bit of poor body work on the wheel lip.
They offered to paint the car again or give me a couple of free details....nice. In my opinion, they ruined my car - painless dent repair probably would have looked better. I really don't know what to. I want the car fixed correctly, but my wife doesn't want to pay and I know that Country Auto Body in Huntington Station is incapable of doing the job right. I wish I could just get my money back and go to Flower Hill Auto Body in Roslyn - their work is meticulous. Live and learn - to think that since we moved to Huntington, going back to Roslyn would have been a headache....that's why we chose Country........
#329 of 362 Re: Country Lincoln Merc Dealer Body Shop Horror [mth]
Jan 26, 2009 (8:00 pm)
You could try complaining to your insurance company that the job wasn't done right. If it's as bad as you say, I'd think an adjuster would readily agree; now whether the insurance company goes along is another story.
I tried in my case after I wasn't happy with hailstorm repair work, and the insurance company let me use another body shop and paid for the additional work.
#330 of 362 Re: Country Lincoln Merc Dealer Body Shop Horror [210delray]
Jan 27, 2009 (7:20 pm)
Thanks - I did speak with the insurance company before the second repair attempt. They were really a third party vendor working for the rental company. The guy who backed into my wife was from out of town in a rental car.
The company told me that since they have no preferred body repair companies and because I chose the shop, there wasn't anything they could do. If I had deposited the check and written my own I could have at least stopped payment - but since we signed the check over to Country we're stuck. They did offer to paint the car again, but I really never want to see them again. The third time they'll just mask the car differently again so I'll have three different paint/clearcoat lines........don't you just hate when you know you have made a mistake that is going to cost you money to fix....I know for a fact, based on my experience, my family's experience and recent reviews that Flower Hill Auto Body would have done an absolutely perfect job, I just can't believe that we thought we would save the headache of driving 20 - 30 minutes to have the car fixed right....
#331 of 362 Re: Country Lincoln Merc Dealer Body Shop Horror [mth]
Jan 28, 2009 (4:51 am)
"...Flower Hill Auto Body would have done an absolutely perfect job..."
Why don't you have the better shop fix the repair? Have them document the poor quality of the first shop. Then take the bill from the good shop and present it to the bad one. If the bad shop balks at payment take them to small claims court using the documentation from the good one.