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Maintenance & Repair Dealer Dis-Service Horror Stories
333 messages, Last post on Feb 07, 2009 at 1:41 PM
You are in the Maintenance & Repair Forum. Your Host is mr_shiftright
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Replying to: fastpixie (May 29, 2008 3:49 pm)
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Replying to: fastpixie (May 29, 2008 3:49 pm) |
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Replying to: kiawah (May 29, 2008 5:43 pm) It's better than nothing, however. Will you guys kill me if I tell my Miata story AGAIN? Friend's car---was hit 3 times in three years, for a total of $18,000 damage. CARFAX report is clean, to this day. Fortunately, the car now races Spec Miata so the prior damage is irrelevant to the new owner. |
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On Thursday, May 1, 2008, I brought my Shelby GT 500 Mustang into Chino Hills Ford in response to a recall for airbag deployment-Restraint Control Module reprogram, a 5000 mile oil change and a few Warranty-related issues: check 1st gear synchronizer, check headlight alignment, trim pc. of plastic label off left front tire, and check "tire pressure" warning light. The car had 5097.9 mi. on it when I left it. (Service Ticket notes 5097 mi.) I was quoted $26.95 for the oil change, and told that the car would need to be kept over night. On Friday, May 2, I received a call from the Service Mgr., telling me that I had been misquoted on the oil change price, as the required 5W-50 Synthetic Oil was quite expensive. He compromised on the mistake, telling me that he would charge me "Employee Price-$58.00, as opposed to the normal price of $84.00. I agreed. I went in to pick the car up on Monday, May 5. I went to the Cashier to pay, as required, before getting my car. I received a bill for $84.00!!!!! I asked what it was for and she said it was for the oil change. I told her I was promised a price of $58.00-she called Mr. Keith in-we recalled our conversation, he called it a "communication error", said he would fix it. The new bill came to $75.00. I went ballistic-why do these people continue to play these games? He finally relented and reduced the charge to $58.45, which I paid, and had my car brought up front. The first thing I did was check the odometer-I paid particular attention to the mileage "as dropped off" because it is a high performance vehicle and didn't want anyone playing with it. The mileage was 5116.5!!!!! 19.5 miles had been put on the car!!! I shut the engine off and found the Service Mgr., asked him to explain why 19.5 mi. had been put on the car while in their care. His explanation was "road testing"-that three technicians had to road test it!!! HUH??? For what-an oil change? Reprogramming a computer module? Checking the 1st gear synchronizer? Checking the headlight alignment? I asked the Service Mgr. for the name and number of the Ford District Manager-he said he couldn't give it to me, gave me an 800 number for the Ford Customer Relations Center. I called this number, and talked to some kid in Florida, who told me that he would pass the info along; he couldn't tell me what would be done, who would see it, but did say that I probably wouldn't get a call back from Ford. He couldn't give me the name of the District Manager either, said it could be obtained from any Ford Dealership (apparently not Chino Hills Ford!!). This call was a complete waste of time. I also asked another Dealership’s Fleet Manager for the District Manager’s contact info-he asked what I wanted to talk to him about-he didn’t want me calling if I was upset-HUH???? I talked to the Owner of a speed shop specializing in Mustangs-he has a GT500 with a Whipple blower, bigger throttle body, intake package, headers, etc., putting out 798 HP to the rear wheels!!! He brought his in to a Dealership for Service-found that 112 miles had been put on his! Any advice? |
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Replying to: hugho (Jun 02, 2008 5:14 pm) Why not find out what the repair procedures is for the warranty work before getting bent out of shape? |
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Replying to: hugho (Jun 02, 2008 5:14 pm) There's really nothing you can do here anyway, so you might as well try for an apology and forget about it.
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Replying to: hugho (Jun 02, 2008 5:14 pm) If the repair work did not require a road test(???), file a complaint with the BBB. Find another dealership. And make it crystal clear to service advisor, with any future repairs/maintenance, that you are to be contacted if Shelby requires any "road testing". |
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Replying to: Mr_Shiftright (Jun 02, 2008 8:59 pm) In any case, it's not the end of the world. Life is short and there are worse things to worry about. Yes, I know, it's not my car but I would feel the same way if it was. |
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I purchased a pre owned 2006 Infiniti G35 Sedan from Lisle Infiniti in September, 2007. During the negotiation of the price of the car, I noticed the rear bumper cover had two holes punctured in it. When I mentioned it to the salesman, he offered to replace the damaged bumper with a new one. A few months after the bumper was replaced, I noticed the new paint starting to chip. Since I do not live in the area, I emailed pictures to my salesman and he suggested I take my car to a local auto body shop for an estimate. Upon forwarding this estimate to Infiniti of Lisle, I was told the auto body shop that originally repaired the bumper cover would review the estimate and contact the owner of the auto body shop I received the estimate from. While obtaining the estimate, the auto body shop owner explained to me that the bumper cover was not prepared and primered correctly, which caused the paint to chip. The dealer, however, insisted I was responsible for chipping the paint. He accused me of pressure washing it or even backing in to something causing the paint to chip. If I had backed into to something there would be evidence of a contact point at the middle of the bumper cover instead of paint chipping along the bottom. The dealer never acknowledged that the real reason the paint was chipping was due to improper preparation before painting and his final decision is that he would not pay to have the bumper cover repaired correctly. The craftsmanship is the real reason for the paint chipping and I only expect the person who performed the work to take responsibility for it. All that I’ve been asking is for the bumper cover to be fixed correctly. So far, I've filed a complaint with the Better Business Bureau and with the Illinois Attorney General. I want to share my story with as many people as possible...any other suggestions.
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Replying to: slaxton (Jul 29, 2008 4:24 am) It's hard to say what caused the paint to chip, given that the car has been driven on public roads for some months. An ideal solution would have been to refinish the bumper and split the costs 50-50 between you and dealer or body shop. This would have put you out perhaps $200 or so. You might propose this solution (keeping an eye out that they don't jack up the price so high that your 50% covers everything in reality). If that doesn't work, you could go to Small Claims Court with the evidence of your having proposed a compromise that was rejected. I'm not sure who you sue here, however. I'm not an attorney so can't give legal advice.
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