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Maintenance & Repair Dealer Dis-Service Horror Stories
333 messages, Last post on Feb 07, 2009 at 1:41 PM
You are in the Maintenance & Repair Forum. Your Host is mr_shiftright
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Replying to: oldfarmer50 (Jan 15, 2008 7:33 am) I guess the poster could sit around and wring his hands thinking of what "might" have happened to his car. I guess the same thing "could" happen when he brings it back for those free services. What are the chances of that? In the vast realm of things this is a pretty small thing, really. You bet I wuld be ticked and I would let the world know about it. And then I would move on with life and worry about more important things. But, that's me... |
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Replying to: oldfarmer50 (Jan 15, 2008 7:33 am) A crook wouldn't even bother; if anything he would try to intimidate you.
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Replying to: Mr_Shiftright (Jan 15, 2008 9:17 am) Quite possible it's a sign the dealer wants to keep its name off the 6 o'clock news. It was a smart business decision for the manager to make the offer he did. He was presented irrefutable evidence, by sensel, that the car had been abused. The alternative was taking the chance the issue would end up in court or the local news.. as it surely would have made an interesting feature story. Show me official documentation that the mechanic was indeed fired, then it's a different ballgame. But, I sure wouldn't take the managers word for it.
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Replying to: jipster (Jan 15, 2008 1:02 pm) This is small stuff. The local TV station wouldn't get involved in such a trivial manner and yes, it is trivial!
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Replying to: isellhondas (Jan 15, 2008 1:34 pm) I guess you don't watch much local news, do you? 99.99% of the local news is trivial !!  Personally, I would think that the local news would eat this type of story up! |
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my 89 camry (211,000+) runs well when its cold, once it warms up it will stall when im ideling at a red light or a stop. It starts right up again but it will do this again. also, after this happens it will also stall as im driving(30+) mph! Help, im fresh out of ideas and need an answer, please. thanks.
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Replying to: rtsmolic (Feb 09, 2008 10:21 pm) Hey why don't you try this question in our new "Answers" section! http://answers.edmunds.com/default.aspx |
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I have had two recent bad experiences with Honda East in Cinti. The most recent one, i requested a quote for a timing belt replacement on my 98 Civic with 66k miles. They quoted me over the phone $559 + tax. I happened to talk about it with a friend, and he mentioned he had gotten a quote of $469 + tax. I called the dealership, and they said the difference is some "belt kit" (alternator, AC, power steering) which i had not requested, and the service advisor "jennifer" did not mention over the phone. An older story - I had the front wheel bearings replaced about a year ago (a horror story on its own, with multiple trips etc.), and soon after that i noticed a rumbling noise at speeds of 30-45 mph. Went for a check, the dealership charged me $35 and the diagnostic was "could not replicate". Got the mechanic in the car with me, and all of a sudden he could hear the noise. They then lifted the car and showed to me what they said was tire asymetry (tires had low miles on them) and convinced me i needed new tires. I had new tires installed, wheels balanced, and also had the car aligned. Surprise surprise, the rumbling noise is still there. |
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Replying to: daniell (Mar 06, 2008 7:02 am) http://www.edmunds.com/dealerships/drr/jump.html |
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Replying to: daniell (Mar 06, 2008 7:02 am) I would ask for a full refund on the labor. The dealership "fixed" something that wasn't broken. They shouldn't profit from it.
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