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Smart Shopper Auto Warranty Broker
109 messages, Last post on Nov 13, 2009 at 12:13 PM
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Replying to: joel0622 (Aug 03, 2007 4:02 am)
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Replying to: jipster (Aug 03, 2007 6:17 am)
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Replying to: joel0622 (Aug 03, 2007 6:32 am) I have yet to get anything from them in the mail about getting my van serviced or buying any of their preowned cars. Maybe, it is because they screwed me out of my "free tires for life" and they knew what the answer would be. Who knows. |
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Replying to: thaitravellr (Jul 09, 2007 4:30 pm)
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Replying to: volvomax (Aug 06, 2007 4:51 pm)
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Replying to: luvmybenz (Aug 07, 2007 8:11 am) Great Lakes' contracts have more loopholes than a giant rollercoaster. There is a ton of room for them to wriggle out of payment. Their claims process is a joke. For one claim I had to deal with, they insisted on supplying an alternator 'from our warehouse' instead of giving the customer a choice between OEM and aftermarket. They got a rebuilt piece of junk instead of a reliable part. (that had to be replaced a few months later) Getting approval is akin to having teeth pulled. On every claim I've handled through them, I had to wait more than a week for payment. (a decent company pays same- or next-day) Several times when I would call (when I didn't get voicemail, which never got answered), the associate would literally say 'let me see if I can find the credit card'. That mickeymouse behavior is not the kind I would recommend anyone subject themselves to. If I haven't convinced readers against it, and you must have a great lakes 'warranty', they have their own website and you can cut out the middleman at TCB. There's no sense in spending more money than you feel you must. Personally, I'd take that $1500 you'd blow on a service contract and save it. (or go to Vegas-at least I'd have fun while pouring my money down the drain)
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Replying to: mitzij (Aug 07, 2007 8:52 am) I have called great lakes asking about prices for their policy and they told me straight out that they don't sell to the public, and that I had to go through a dealer or agent. I did read my contract and they don't even use a credit card to pay claims. Not to mention that on an earlier posting you said you bought a warranty through someone else and now your saying that you have a great lakes policy.. which is it? I have spoke with my dealership as well, and they have worked with great lakes on claims many times and don't have any problems with them at all. |
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I never said I bought a vehicle service contract from anyone. The last time I blew my money on a service contract was when I was 18 and bought a CD player. It was a waste of $50. I have dealt with Great Lakes in my capacity as a service advisor at a car dealership. They are a royal pain in the you-know-what. I have read their contract because customers have given me copies of their contracts so that I can contact Great Lakes and handle their claims for them. It's the least consumer-beneficial one I've read to date. Now that I think about it, the last few have been 'we need to send you a check' irritations. So, you're right, they no longer do credit cards. Which is worse, because then, we have to wait a couple of weeks to get paid, as opposed to most service contracts paying within a day or two via credit card. It's amazing the difference between what a salesman will tell you about service contracts and what a service department will. If they're in bed with Great Lakes, don't expect an honest answer from either. Their website sure looks like they're willing to sell to the public. I won't post a link because I don't want to accidentally advertise for them. |
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Im looking 2 get warranties 4 2 vehicles... My wife's Acura and My Lincoln, Ive done some research and am finding that most of these warranties arent what they claim 2 be... Ive always had my cars covered by the manufacturer or Dealer. I wasnt 2 happy when the Dealer told me he np longer sells the Warranties 4 Ultimate Warranty Co.? I found out that they R Bankrupt or Something...SERIOUS, Well, I had a good experience with them no matter what kind of trouble they are in now and need 2 replace them with something equally as good. Ive been quoted with NationWide/US, Great Lakes and Royal Administrations. Does anyone have any experience with them? Thanks 
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