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Smart Shopper Auto Warranty Broker
109 messages, Last post on Nov 13, 2009 at 12:13 PM
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I have only great things to say about this company. I had initially purchased a factory extended warranty for my new Subaru, but then realized that in order for it to cover repairs, I would have to take the car into a Subaru dealership, and there are many parts of the US where Subaru dealerships are few and far between. This policy was also about $500 more than what I eventually purchased. I cancelled this policy, and after exhaustive research chose to buy a policy from Auto Warranty Broker. They have been nothing short of terrific. First of all, it took 4 calls for me to decide on this company. Their sales representatives were patient, informative and very helpful, and basically they said, "Don't buy from us until you have shopped around." Wow. That was a refreshing approach. Since then I have had to use the warranty several times and everything that they said would be covered has been, plus they used their card to pay for the repairs, so I did not have to lay out any money (and then deal with getting reimbursed). That was a huge relief. Again, Auto Warranty Brokers were very helpful and reassuring and easy to deal with. I did not find them "tough" as one writer mentioned, but I did find them to be extremely professional. A writer also mentioned that this company may be a bit more expensive than others. Though I am not sure that that is true, I have to say, that in my experience it has been worth it. Having this policy has made me and my family feel much safer, especially since I know that I am dealing with a "tried and true" company...established, reliable and not a fly by night thing. Auto Warranty has been in the business for a long time and they handle insurance for several major companies. Finally, DO NOT buy a "reinsurance" policy from any company. These kind of policies may be cheaper up front, but in the long run are not worth it...they are usually sold by small, unreliable companies. It is important to ask questions about this, as I did. Again, Auto Warranty was very helpful, informative and easy to work with. I would highly recommend them to anyone who is considering an extended warranty. |
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How long have you worked for Auto Warranty, Stella? Is business slow?   You just joined today, and have a lot of knowledge about this company.
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Replying to: luvmybenz (Jul 27, 2007 8:27 am) |
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and talks like an advertiser... Stella, When you say 'reinsurance' policy, do you mean one backed by an RRG? One of the biggest SCCs in the internet is backed by a Risk Retention Group, so it's not always small companies that are backed this way. Joel, you really carry service contracts on your personal vehicles?! I thought I knew you better than that! Well, as long as you wrangled a good price out of that sneaky F&I guy. 
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My sweet mother-in-law bought a 2005 Honda CRV in May,2005. She doesn't drive very many miles a year so she decided to buy the extended warranty, 6yrs/75k. She hasn't even reached the period that the extended warranty would start. She got a letter saying API, the company that she got the EW with, went bankrupt. What if anything should she do? I was surprised that they didn't sell her the Honda Care Warranty. Does the dealership have any responsibility here?
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Replying to: 8sparkplugs (Aug 02, 2007 6:11 pm) In other cases where a SCC went under, some dealers have paid claims out of thier own pockets, some have done partial payments, others say 'tough luck'. Next time, tell her to skip the service contract. In the 10 years it'll take her to drive 20,000 miles, she is unlikely to use it. Her biggest problem will probably be a crapped-out battery due to lack of driving. Batteries aren't covered by service contracts. Dealerships sell third-party contracts more often than mfg-backed ones for one reason: money. They make more profit off third-party ones than mfg-backed ones. My former F&I guy would 'advise' against GMPP, even though he knows it's a superior product.
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Replying to: mitzij (Aug 03, 2007 3:40 am) Spend a couple hundred extra and get the factory service contract. Though now days with the longer factory warranties the after markets are usually more expensive. When Ford went to 5yr/60K standard Powertrain warranty my service contract prices dropped an average of around $400. Also if an Am warranty is extremely inexpensive there is probably a reason why.
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I've seen some aftermarket contracts that cost MORE than GMPP. I'm constantly amazed at what people get themselves into. (I make a habit of reading customers' contracts when they give 'em to me) |
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Replying to: joel0622 (Aug 03, 2007 4:02 am)
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Replying to: jipster (Aug 03, 2007 6:17 am)
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