Last post on Apr 13, 2011 at 10:44 AM
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#67 of 116 Re: Warranty Broker for 2003 Volkswagen Jetta [joel0622]
Jul 26, 2007 (3:41 pm)
Well, aside from the pictures on their website, I got the same exact coverage the dealer was offering (covers everything) for $1,000 less. Plus I got a longer term. Anyways, I'm going to stick with it and I will let you know how if they "Take Care of Business" like they say they do!
#68 of 116 recent experience with Auto Warranty Broker
Jul 27, 2007 (7:25 am)
I have only great things to say about this company. I had initially purchased a factory extended warranty for my new Subaru, but then realized that in order for it to cover repairs, I would have to take the car into a Subaru dealership, and there are many parts of the US where Subaru dealerships are few and far between. This policy was also about $500 more than what I eventually purchased. I cancelled this policy, and after exhaustive research chose to buy a policy from Auto Warranty Broker.
They have been nothing short of terrific. First of all, it took 4 calls for me to decide on this company. Their sales representatives were patient, informative and very helpful, and basically they said, "Don't buy from us until you have shopped around." Wow. That was a refreshing approach. Since then I have had to use the warranty several times and everything that they said would be covered has been, plus they used their card to pay for the repairs, so I did not have to lay out any money (and then deal with getting reimbursed). That was a huge relief. Again, Auto Warranty Brokers were very helpful and reassuring and easy to deal with. I did not find them "tough" as one writer mentioned, but I did find them to be extremely professional.
A writer also mentioned that this company may be a bit more expensive than others. Though I am not sure that that is true, I have to say, that in my experience it has been worth it. Having this policy has made me and my family feel much safer, especially since I know that I am dealing with a "tried and true" company...established, reliable and not a fly by night thing. Auto Warranty has been in the business for a long time and they handle insurance for several major companies.
Finally, DO NOT buy a "reinsurance" policy from any company. These kind of policies may be cheaper up front, but in the long run are not worth it...they are usually sold by small, unreliable companies. It is important to ask questions about this, as I did. Again, Auto Warranty was very helpful, informative and easy to work with. I would highly recommend them to anyone who is considering an extended warranty.
#69 of 116 MASTER OF THE OBVIOUS-"STELLA"
Jul 27, 2007 (8:27 am)
How long have you worked for Auto Warranty, Stella? Is business slow? You just joined today, and have a lot of knowledge about this company.
#70 of 116 bah humbug to you too
Jul 27, 2007 (11:51 am)
Actually, I am a teacher on summer vacation and have no connection to Auto Warranty at all, other than as a very satisfied customer. I guess that I have been burned by so many other types of businesses (exp. health insurance companies), so I wanted to really toot the horn (pardon the pun) of a good company for once. I was browsing this site because I am in the market for another car, and I decided to check out this chat since it was a product that I owned. Satisfied? Sounds as if you are having a bad day though...maybe too much time on your hands...is business slow? By the way, I have had my warranty for four years.
#71 of 116 if it walks like an advertiser,
Jul 27, 2007 (12:51 pm)
and talks like an advertiser...
When you say 'reinsurance' policy, do you mean one backed by an RRG? One of the biggest SCCs in the internet is backed by a Risk Retention Group, so it's not always small companies that are backed this way.
Joel, you really carry service contracts on your personal vehicles?! I thought I knew you better than that! Well, as long as you wrangled a good price out of that sneaky F&I guy.
#72 of 116 Extended Warranty
Aug 02, 2007 (6:11 pm)
My sweet mother-in-law bought a 2005 Honda CRV in May,2005. She doesn't drive very many miles a year so she decided to buy the extended warranty, 6yrs/75k. She hasn't even reached the period that the extended warranty would start. She got a letter saying API, the company that she got the EW with, went bankrupt. What if anything should she do? I was surprised that they didn't sell her the Honda Care Warranty. Does the dealership have any responsibility here?
#73 of 116 Re: Extended Warranty [8sparkplugs]
Aug 03, 2007 (3:40 am)
Read the contract carefully. A few will say the dealer has a hand in it (is responsible), most will say your deal is directly with the service contract company and it's insurers. The letter they sent may also shed some light.
In other cases where a SCC went under, some dealers have paid claims out of thier own pockets, some have done partial payments, others say 'tough luck'.
Next time, tell her to skip the service contract. In the 10 years it'll take her to drive 20,000 miles, she is unlikely to use it. Her biggest problem will probably be a crapped-out battery due to lack of driving. Batteries aren't covered by service contracts.
Dealerships sell third-party contracts more often than mfg-backed ones for one reason: money. They make more profit off third-party ones than mfg-backed ones. My former F&I guy would 'advise' against GMPP, even though he knows it's a superior product.
#74 of 116 Re: Extended Warranty [mitzij]
Aug 03, 2007 (4:02 am)
Buying an aftermarket warranty is like buying a $50K car then going to Auto Zone and buying a $32 set of spinner hub caps to put on it.
Spend a couple hundred extra and get the factory service contract.
Though now days with the longer factory warranties the after markets are usually more expensive. When Ford went to 5yr/60K standard Powertrain warranty my service contract prices dropped an average of around $400.
Also if an Am warranty is extremely inexpensive there is probably a reason why.
Aug 03, 2007 (4:32 am)
I've seen some aftermarket contracts that cost MORE than GMPP. I'm constantly amazed at what people get themselves into.
(I make a habit of reading customers' contracts when they give 'em to me)
#76 of 116 Re: Extended Warranty [joel0622]
Aug 03, 2007 (6:17 am)
My Mazda dealership closed their doors about a year ago. They did not offer their Mazda warranty when I bought in 04', but an aftermarket warranty. Glad now I didn't buy.