Last post on Jan 19, 2012 at 5:47 AM
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Toyota Tacoma, Truck
#7605 of 7624 TOYOTA REFUSING TO HONOR FRAME RUST WARRANTY
Dec 13, 2010 (7:16 pm)
I have a 95 which passed inspection in 2009. It failed last month due to a very large hole which dealer told me took more than a year to develop, but I was out of the warranty period!!
I originally attempted to talk to Toyota via the phone but spoke to a very rude and nasty Case Manager, who basically said "too bad". When I asked to speak to her supervisor, she initially refused and said that Customer Support Supervisors do not talk to customers! She eventually gave me a name. I spoke to a supervisor the next day who was even more unprofessional and told me that he was the highest person in Toyota I could speak with and his decision to deny the warranty claim was final. He said I was lucky he called me back as supervisors don't talk to customers!!
He encouraged me to contact the President and CEO of Toyota, the BB and the Attorney General. So I wrote to the CEO and many other VP's pleading my case and letting them know that my family and I are loyal customers and would be purchasing another Toyota if they honored their warranty.
The answer was "the hole may have been overlooked in 2009, but you are now out of the warranty period".
So, I filed complaints with the BB, NHTSA, Consumer Protection Agency, The Attorney General and the Federal Trade Commission. I also contacted several well respected writers in the auto world at the NY Times and a local news station is considering "investigating" my complaint. I was hoping not to bring additional bad press to Toyota, but they left me no other alternative.
#7606 of 7624 Re: 09 doesn't slow down [landcruiser76a]
Dec 14, 2010 (12:26 pm)
"...worse in colder weather.."
There is a new technique "afoot" wherein with a manual transmission the engine will be "up-revved" if a coastdown, engine compression braking, downshift or not, results in some level of driven wheel slip as a result of slippery road conditions.
The technique was originally developed by VW to reduce instances of loss of directional control on their manually equipped FWD cars and by now may have migrated to other fleets, even RWD.
And think about it, do you REALLY want the engine RPM down to idle when you "de-clutch" doing 75MPH on a slippery roadbed...?? Many new sports cars will now automatically "blip" the throttle as/when you downshift an automatic.
#7607 of 7624 Re: 09 doesn't slow down [wwest]
Dec 17, 2010 (8:37 am)
"think about it"????
i've been driving sticks for 40 years...30 years in the high country of colorado.
Yes, i want the engine to idle down...i want to be in control of the vehicle...not the vehicle in control of me.
whether the roads are slippery or not if i release the accelerator i want to slow down, period. if it is actually designed this way then why doesn't it do it all the time...very spuratic....very inconsistent
#7608 of 7624 Re: 09 doesn't slow down [landcruiser76a]
Dec 17, 2010 (10:18 am)
On a known slippery roadbed an experienced "stick" driver would automatically uprev the engine prior to a downshift "at speed" in order to alleviate the potential for skidding or plowing. The new technique allows VW to sell otherwise PATENTLY UNSAFE FWD cars with a stick shift without incurring the liability arising from use by inexperienced FWD "stick" drivers.
#7609 of 7624 Re: 09 doesn't slow down [wwest]
Dec 18, 2010 (8:52 am)
you sound like a toyota dealer, ignoring the problem and making up your own scenerious to justify the un-solved problem. who said anything about downshifting on slippery roads or front wheel drives. toyota can't or hasn't figured out how to fix the problem of a sticking accelerator. period. and you want to justify it?
the king is necked...the suit of cloths is the lie.
#7610 of 7624 Re: 09 doesn't slow down [landcruiser76a]
Dec 18, 2010 (8:57 am)
Nekkid, not "necked"..
#7611 of 7624 Re: 09 doesn't slow down [landcruiser76a]
Dec 18, 2010 (9:00 am)
"...when you clutch it at high speeds the engine does not idle down, recently on snow packed roads in colorado.."
#7612 of 7624 Re: 09 doesn't slow down [wwest]
Dec 18, 2010 (9:47 am)
fair enough...i had to clutch it to slow down. maybe you've hit the nail on the head. extend your logic a bit.
going down hill on slippery road, driver de-accelerorates, driving wheels slip, non-board computer detects slippage and revs up engine, vehicle increases in speed. sounds exactly what the stories are in the news, CAR SPEEDs UP ON IT'S OWN. so, maybe the vehicle hits a bump in the road....wheel slippage...vehicle accelerorates. possible a bit of sand on the road...same effect.
if this is indeed the intended design, then why doesn't toyota print this...why let unsuspecting drivers find out the hard way? and why does the engine rev down below 60mph like a normal vehicle? and why does the engine rev down when you tap the accelerator, sometimes? if what your saying is true then toyota is trying to make the vehicle smarter than the driver. that's just dumb. and the really big question...why did they try to explain it on faulty floor mats and accelerator pedals???? and why did NASA get involved if toyota purposely design the vehicle this way...they would have already know what was causing the problem?
or is just another government cover up conspirisey.
you sound like a smart guy west...maybe you have the answers...i'm all ears
#7613 of 7624 Re: 09 doesn't slow down [wwest]
Dec 18, 2010 (10:58 am)
excuss me Mr. English.....but the correct spelling is "naked"
#7614 of 7624 Re: 09 doesn't slow down [landcruiser76a]
Dec 18, 2010 (3:47 pm)
I was born in Arkansas...