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Pickups Chevrolet Avalanche 2007 Chevrolet Avalanche
72 messages, Last post on Feb 08, 2009 at 11:44 AM
You are in the Chevrolet Avalanche Forum. Your Host is kcram
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Replying to: tapout (May 13, 2008 1:32 pm) It is a shame that a customer can spend over 35K for a vehicle and the dealer won't do any research to find out what the problem is. I try to be brand loyal, but after this experience I will no longer be. The only thing I know with certainty is that it wll let me down again and the dealer will not know how to fix it. |
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Replying to: tapout (May 13, 2008 1:32 pm) |
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Replying to: atelierarch (May 22, 2008 7:53 am)
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Replying to: atelierarch (May 22, 2008 7:53 am) The worst has been the battery issues. I have gone out to my truck on 4 occasions now, to find it won't start. The interior lights will still work, the radio will still work, the gauge lights and information come on, but it just clicks when you try to start it. Each time I have gotten a jump and it has started immediately. Like the other folks, I am tired of the towing crap and being stranded someplace, waiting for a jump on a vehicle that is fairly new and very expensive. Has anyone gotten anywhere with Chevy in regards to the problem or is the pat answer just to "live with it?"
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Replying to: christalry (May 24, 2008 5:10 pm) I hope this helps |
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Replying to: DirtyRaceGirl (Dec 04, 2008 9:45 am) Well since May I have come out to a dead truck in June,July, November and today Dec. 6. In July I had to jump it so I could go home from work--the dealership was already closed. I called them the next day and told them what was going on AGAIN and I was told that since it is running fine now that no codes would appear and their was no point in bringing it in and suggested that I not jump it, but have it towed in so they could retrieve error codes. (I've been there and done that no codes ever appear whether I jump it or have it towed). I then wrote a letter to the dealership and opened a case with GM. A few days later I received a call and they wanted to look at the truck. Well they claimed they found loose terminals at the battery and the starter. They said they used dielectric gel and the problem should be resolved. WELL IT ISN'T. In November it happened again. This time I had it towed in as requested. I got back in touch with the GM Corporate office so that they could offer some troubleshooting help. The dealership basically said again that they could not find anything wrong with it because no error codes came up. I spoke to the area manager who suppposedly was involved with the troubleshooting. He had the nerve to tell me that since they couldn't find anything wrong with the truck that it had to be an external source. I asked him what he meant and he said that I am leaving my radar detector or a phone charger plugged in WHICH I AM NOT. Nothing is ever left plugged in and both items were found in the armrest not attached or on the windshield. I contacted the BBB Auto Line and opened a complaint. Initally GM didn't want to do anything but they later offered to replace it. I went to the dealership to look at their inventory and I decided to go with a Tahoe instead based on my history with the AVE. They are a little expensive so I knew I would have to come out of pocket a couple of $K difference. While I was there I decided against my better judgement to go ahead and look at a 08 AVE Z71 since they were cheaper. Well the salesman went to go get it and IT DID NOT START!!!!!!!!!! He gave the same song and dance about if it sits for a long period of time the battery can go dead. This is the exact same thing they told me when I purchased this one. So later yesterday I get a call from the mgr and he said that they want to charge me mileage (19900 mi) and the sticker difference in order to do the trade. $17,000 out of pocket plus the truck!!!!!!!!!!!! I obiously declined--I returned home aprox 5:30 yesterday and this morning at 08:45 the battery is again DEAD. I had it towed to the dealer again. I am going through arbitration later this month. I am also going to file a complaint with the NHTSA and possibly my attorney generals office. I paid $38K for this piece of crap and the best thing they can say is well it's yor fault or office to let my but another vehicle. This can't be ok. If anyone else is having this problem PLEASE post or at least call GM corporate so that they can see that it is a problem.--12/6/08.
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Replying to: christalry (Dec 06, 2008 9:54 am) He also proceeded to tell me that there probably wasn't anything they could do if the vehicle wasn't experiencing the problem right now. I tried to tell him about some of the issues I had read about, and he told me that the truck probably just needed a new battery, after all, "you do live in Florida." Again I'll say WTF? I have lived here for 6 years and never had to replace a car battery. Not to mention, if the battery was bad, it would not be so easily jumped when it dies. I asked about some of the updates that might solve the problem, and he told me that everytime they hook the car up to the computer, it will automatically tell them if something needs to be updated. I wanted to tell him that the computers have made people lazy, and they aren't infallible - "oh, nothing must be wrong with it, because the computer SAYS it's fine."). I too was told to have the vehicle towed in the next time it has this issue. Why should I foot the cost for a tow? I asked the guy to give me his address, and the next time it happens, I'll have the car towed to HIS house so he can see that the dang thing won't start. After it happened the 2nd time, I started unplugging anything that was in the charger sockets each time I got out of the vehicle to see if that made a difference, and it didn't make any at all. When I had my Ford I always left my phone charger plugged in and never had this problem. If I can get rid of this vehicle I plan to do it - I love the truck when it's running, but the maintenance isn't worth it, and I want to dump it before it hits 36K and is out of warranty. I will call GM corporate as well, after I take it in Monday AM and see what they say about it. Thanks for the extra info!
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Replying to: DirtyRaceGirl (Dec 07, 2008 7:39 pm) Lewis |
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It happened yesterday, simply driving down the street and it would not accelerate. When I changed gears, I heard pop. It would not go past 3rd gear. I took it in today and said it is the transmission. This is ridiculous!! Any direction on calling GM would be greatly appreciated because I cannot afford 2,800 to fix it. I may as well turn it back to the bank! Upset!!!!
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Replying to: caligirlfrtx (Jan 03, 2009 2:26 pm) Upon return to the dealer on Monday AM in regards to the battery problem, they called me Monday afternoon, told me, "Yep, it's the battery." DUH?! They replaced the battery, and it's been ok since then, but after reading this forum, I won't be surprised if it starts acting up again in the next few months. Good luck to everyone with their issues - given the whole bailout situation with the car industry, I don't see GM doing anything about this problem.
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