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#1135 of 1199 Re: GMAC/Ally Lease Turn-in [ddelise]
Apr 01, 2011 (6:23 am)
So, 3 weeks later and the inspection has still not been performed.
The initial delay was due to the dealer not faxing in the paperwork.
The next delay was that after the inspection was scheduled, the car was moved to a different dealership so the inspector did not have access. This occurred on March 23.
After speaking with CS, I was assured the inspection was reset for Friday the 25th. I waited over a week to call back, and nothing has happened. Because I called, CS is now going to look into what is going on. If I did not call, would this inspection just be waiting for eternity???
This is now beyond frustrating and I have a feeling this is not going to end well.
#1136 of 1199 Re: GMAC/Ally Lease Turn-in [ddelise]
May 02, 2011 (10:49 am)
Ok, here is one to figure out!
Anyone have lease insurance? Through IA Pacific?
I put in a claim in Dec/2010 but was told to have an extra payment in bank in case investigation took longer than a month. In April, they started paying.
I asked about Januarys payment that came out of my account and was told to talk to GMAC to get it back.
GMAC says that because the insurance company is paying my lease monthly (in arrears) that I am not due any money back.
Now I am stuck between two large corporations that say it is the others responsibility to pay.
I have no income now and the $325 would help out a lot.
If you have lease insurance you should find out how it works before it's too late.
#1137 of 1199 Suspect fraud- Re: Subaru/Chase Auto Leasing
Jun 01, 2011 (11:00 am)
As briefly as possible, the story is this: I leased a new Subaru Outback 3 years ago, and had every intention of buying the car at the end of the lease because I could not afford to buy at that point. I made a large down payment to keep my monthly payments manageable. I intended to but the car at that point, and purchased extra mileage and the extended maintenance plan. I took the car in for all required service, oil changes, etc., and this was no easy feat- the dealership had many units being sold and ONE Subaru-qualified tech to work on the cars. I was a good customer, always paid my bills on time, always paid the full amount. Over time, I became very disgusted with the poor service at the dealership, and had an opportunity to buy another car, so when the lease was up, I turned it in. I had my suspicions about being ripped off because of the previous reviews about Chase Auto loans & leases, so I had the car professionally detailed, called my insurance co. to get an estimate on the "normal wear & tear", and took many photos of the car. All I received from the dealership was a mileage slip, and was told that they-Chase- would pick it up and take it to auction to sell. This took two months !! NOW they have the nerve to tell me that because THEY didn't sell the car for two months, I owe more personal property tax ! They originally sent me an outraegeous bill for the end of lease disposition fee, excess wear & tear, etc. I called them and flatly refused to pay the excessive amount, and the agent retabulated the numbers, and gave me only the disposition fee, and the tax. I was very suspicious when they kept urging me to pay it over the phone, and I refused, stating that I needed a statement reflecting the exact charges listed and defined. They sent the statement, and I sent them a check. I also sent them a check which was sent to me by the Virginia DMV for my license plate transfer refund that I paid, but the DMV said Chase had to cash it as it was made out to them (which I thought was stupid) and send me the refund. Now, I am receiving letters that I still owe more money, even though I received and paid the previous "final bill". I called them to clear this up, and even spoke to the agent who had sent me the last bill. She then told me that more money had been attributed to my account, and it needed to be paid. I replied that that was unacceptable and became upset. She transferred me to her supervisor- an absolute jerk- who said that if I didn't like it, we could go back to the original amount that they were trying to shaft me with in the first place ! The MATH on the original statement didn't even add up correctly, and this guy is basically trying to get me to pay any other monies he can coerce me into ! He even stated that the DMV refund check would have been destroyed because the clerks at the billing office wouldn't know what to do with it !!? I am so furious with this whole situation- I will NEVER lease a car again, and will never do business with Chase- they are RUINING the Subaru product name, and the people who work for Chase are THIEVES !!
#1138 of 1199 Re: Suspect fraud- Re: Subaru/Chase Auto Leasing [had_enough]
Jun 01, 2011 (12:25 pm)
Sorry to hear about your unpleasant dealings. I have had pretty good experiences with all of my leases, but I see two major issues:
1. BEFORE your lease is up and you turn the car in, the finance company will usually send someone to inspect the car. That is the time that they can point out any damage that they consider excessive. Often, they will send you a guide to show you how much damage they will accept at no charge. I think Honda accepts $1,500. Mazda (through Ford) gives you a card with dimensions plus a list of allowable dings. I remember it being something like one half-dollar sized ding per panel. The main point here is you agree to the excess wear and tear and the price before you return the car. The only charge after that could be for extra miles.
2. If there is a disposition fee, it should be clearly listed in your original lease contract. Don't pay a penny more.
There can be times that a manufacturer will use an unrealistically high residual value. This would have the effect of reducing the monthly payments in order to "sell" more cars. This doesn't cause any pain until you turn the car in and it isn't worth as much as the residual. If that's what happened, they are just trying to get you to pay a portion of this amount.
Depending on the trim and mileage, the residual on a Subaru Outback is running around 52%. To learn more about leasing, check the ridewithg site.
#1139 of 1199 dealer knocked off the $2500 by mistake in my contract
Jul 16, 2011 (11:50 am)
Last night I leased a wrangler, I was told my residual would be 14419, seemed fair enough to me. Went to finance and noticed the 14419 was 16919 in the Purchase option section at the bottom. Finance guy did not know why and mentioned again that their new computer system was causing everyone problems still and also that they did not do many leases. So he fix's and it comes back at 14919, I said thats' still not right and he this time writes over the top of the stack in pen and makes the change, all copies reflect the 14419 and I initialled the change. I plan to buy the jeep at the end and the residual was sticking point the entire process so I am glad I caught this butt........from reading the forums this $2500 is something that Ally finacial does. I'm good to go correct, if someone has to eat the $2500 it will not be me correct? The deal is still good? I drove away in it LOL and just now figured all this out.
#1140 of 1199 Re: dealer knocked off the $2500 by mistake in my contract [rx2man]
by kyfdx@Edmunds HOST
Jul 16, 2011 (12:01 pm)
Ally will kick that contract back.... and, you'll have to sign a new contract or give the car back..
Dealers can't change residuals on their own...
#1141 of 1199 Re: dealer knocked off the $2500 by mistake in my contract [kyfdx]
Jul 16, 2011 (12:24 pm)
At this point its used vehicle correct so resign the contract with the 14419 as the correct buy back price, residual would change at that point and be lower?? I mean if its used they cant sell it new anymore so at this point jsut fix it and be done?
#1142 of 1199 Re: dealer knocked off the $2500 by mistake in my contract [rx2man]
by kyfdx@Edmunds HOST
Jul 16, 2011 (12:56 pm)
No.. that isn't what I meant..
As you noted, Ally charges $2500 more than the residual to buy out their leases... It's been that way for over a year (from anecdotal evidence in these forums)..
You'll have to sign a contract with what Ally determines is the correct purchase option amount ($2500 more).. Otherwise, you'll have to give the car back.
I hope I'm wrong..
#1143 of 1199 Re: dealer knocked off the $2500 by mistake in my contract [rx2man]
Jul 16, 2011 (3:04 pm)
I concur with kyfdx...
However, I'm convinced it's not a mistake. I believe the sales person knew damn well that Ally has a $2,500 purchase option fee yet made the change just to pacify and entice you to lease the vehicle. If he/she didn't know, that doesn't relieve them of their responsibility to know and understand their financial products. How could so many of us know this, yet, those in the leasing business that do this stuff daily, and for a living, not know??? Doesn't seem credible to me.
#1144 of 1199 dealership mess
Jul 16, 2011 (4:11 pm)
delta, I am surprised that not only my salesperson, the finance guy, the guy crunching the numbers and the GM of the dealership did not know. The finance guy said the did not do a lot of leases and also said they had a new computers system giving people problems, but that could just have been their story. I have never leased before and was trying to see if I got a good deal when I found out about this whole $2500 part. I fail to see how this whole thing benefits the dealership though. I have a contract, if it goes south it seems to be on them.