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Chevrolet Malibu, Chevrolet Malibu Maxx, Electrical, Engine, Sedan
#1276 of 3823 Malibu won't stay on recirculate - GM says Designed that way!!
Dec 25, 2004 (5:42 pm)
Wife bought a Malibu new in 2000. After about a year of so the car wouldn't stay on recirculate - it would switch over to outside air without the controls being touched. My wife has severe allergies and since the car doesn't have an air filtration system, she has to run recirculate all the time.
Chevy replaced the dash control panel.
Happened again about a year later. Replaced again.
System began doing it again and when I went to the the dealer, he pulled up a GM bulletin saying to tell the customer it was "normal" and designed to perform that way. Apparently the system is designed not to stay on recirculate more than 5 minutes.
Brought the car home to my wife who immediately asked if they would fix it since sometimes it stays on for hours and obviously is "broken" by their statement.
BTW the dealer says it is also normal for the A/C to be on when the system is set to recirculate even though the A/C button is set to off!!
Since the pistons had to be replaced at 21,000 miles for noise and the radio/CD unit failed and now this, is it any wonder she is looking at Honda or Mazda next time?
Anybody else have problems with recirculate switching over to outside air without touching the controls?
#1277 of 3823 Re: dealer response after not reprogramming electric steering column module [maxxlt2004]
Dec 25, 2004 (8:18 pm)
take it to corporate GM..cant beleive the regional rep told all the dealers that..sent letters to the dealership owner, the BBB, corporate GM...certified...and start the lemon law process....if its been over 30 days for the same thing..."Steering Column!"
#1278 of 3823 Love and hate relationship
Dec 25, 2004 (8:50 pm)
Well, I've had my Malibu LS Sedan since June and have just under 4500 miles on it. I love the way it drives, but there are things that have developed that have caused me to be less then pleased with it. The rattle in the steering column (fixed), the hum that is coming from the transmission shift cable, and various rattles starting to pop up, there is one in the driver's door, one that seems to be from the "B" pillar on the passenger side, the glove compartment seems to rattle, and the thing you plug your seat belt into on the passenger side bounces off of the console (fixed by putting a hat down between the two so they won't hit each other). My dealer is awful, when they replaced the steering column they didn't recalibrate it, so then I had to take it back and they had to have it a second day. The hum that they claim is coming from the transmission shift cable which took a week to come in, but after getting the part (and having the car for a day) they either broke the tool or didn't have it to start off with (depends on which person I was talking to) and "overnighted" it well now almost two weeks later as of Friday they still didn't have it. I hate complaining about rattles because its always the same thing "Couldn't replicate," "Couldn't find what was rattling," and "Plastic expands and causes rattles, its normal." I know there are some first year bugs to work out, especially since it was built in Dec 03, but overall quality doesn't seem to be as good as it did when I first got the car.
Dec 25, 2004 (11:23 pm)
I've found rattles in the following (as well as some fixes):
1. Front seat belt latches bouncing off the console. Chevy changed the design of these to "bend" them farther away from the console, but the field rep recommended putting felt or rubber pads on buckle or console to stop the bouncing.
2. Dome light buzzes. Mounting Magnet assembly may not be well glued to the dome light.
3. Front seat headrest plastic locks tend to be loose in seat mountings, as are the fasteners for the head rest fabric themselves. Silicon or other glue can fasten these in place.
4. Rear deck creaks around its mounting cylinders. Wrapping "rubber" bushings in paper or cloth and then remounting the deck will stop those noises.
5. Rear hatch trim will creak or squeal when rear hatch is closed or over rough bumps. Metal fasteners on trim bind against the aluminum - coating fasteners with tape and then re-assembling will help.
6. Rear skylight is a fest of creaks as certain bumps setting off the rear suspension "jiggle" cause the trim to resonate. Am still working on this one.
7. Trim and other stuff on the B pillar passenger side is buzzing. Am working on foam or other fix for this.
Why not take it to the dealer? Because I have found dealers are spectacularly poor on interior trim work (last 4 I have been to, including 2 Chevy dealers, only manage to leave grease on the trim).
I still like the car, folks, but wish I could have waited a year for GM to "finish" it.
#1280 of 3823 Re: dealer response after not reprogramming electric steering column module
Dec 26, 2004 (5:45 am)
i dont think you read my post, 2 of the 4 problems related the steering not being centered properly or recalibrated. so that means even an attorney cannot help you since WI lemon law says it has to be 4 times. i already talked to an attorney and they said it has to be in 4 times. the hardest part is that no dealer will take in my malibu to fix or try and fix this particular problem. why? again because the regional rep informed the dealers not to. why? they don't want to admit to not knowing how to fix the new problem that they created.
the WI DOt is now involved along with all the local TV stations.
let's look at the scenario.
1. dealer now admits they forgot to reprogram steering column.
2. dealer reprograms steering column, but hasn't established the center properly.
3. while driving car pulls to the left, it seems off-center. dealer takes back car again and states the steering was misadjusted
4. steering is still off center, dealer tells me they will not take car back to fix it because it's fixed.
hmmm, since i drive a 2 year old every day and this dealer is well known i'm sure the news stations would love to hear about how a dealer won't take back a car they wrecked in the 1st place. And i'm sure the local residents would love to hear about the new electric steering that's unreliable and that can "LOCK UP" while you drive. yeah i'm pretty sure this is news you can use as they say.
#1281 of 3823 Re: dealer response after not reprogramming electric steering column module [maxxlt2004]
Dec 26, 2004 (8:55 am)
Wow. All because they didn't know how to fix it the first time. What a mess. Good luck. Sounds like you brought out the big dogs!
#1282 of 3823 Re: dealer response after not reprogramming electric steering column module [maxxlt2004]
Dec 27, 2004 (5:34 am)
This all goes back to a dealership not believing in customer satisfaction...have you also contacted the GM service center and stated the regional rep has informed the local dealers not to accept the vehicle for repair...I still fine that incredible..did the regional rep physically inspect the vehicle or was it a simple conversation between your local dealer and the regional rep....again I had a problem with Kia Sorento...two years ago and their regional tech rep physically inspected the vehicle..assisted in the repair which he couldnt fix..at which time they then traded out the vehicle...do you have safety inspections here there in WI..here in VA we have annual inspections..and if the car doesnt pass it must be repaired within a certain number of days and reinspected...
Again I see the majority of the problems on this board are self inflicted by poorly trained service technicians, service managers who are unaware of TSBs or even where to find them, and poor attitudes on the part of dealerships....these must have a great deal of one time buyers!!!!....Seems you have taken to the public media blitz....good luck but I would also keep hounding GM corporate..not the regional tech rep....!!!
#1283 of 3823 2004 Power Steering
Dec 27, 2004 (6:32 am)
I guess I lucked out getting my power steering problems corrected. I lost the power steering while driving my 2004 Malibu LT (23,000km), luckily in a parking lot and took it back to the dealer with a copy of the postings from this board about what needed to be fixed. No questions asked, the steering column was replaced, centered and the steering is back to what I remember. Thanks for all the postings it made it easier to explain to the dealer what needed to be done.
#1284 of 3823 re [ maxxlt2004]
Dec 27, 2004 (9:09 am)
>>because the regional rep informed the dealers not to. why? << You should know why GM has wrote you off, you have numerous posts on every auto site I visit, GM has had enough of you. Good Luck
Dec 27, 2004 (2:28 pm)
One can only yell at a company so long before they go deaf, and then if you still want resitution it's time to go legal, for better or for worse.
Why manufacturers cannot do a better job of policing their dealers remains a mystery to me.
I do appreciate these forums and the help some GM people have offered here.