Last post on Sep 25, 2012 at 6:16 AM
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Chevrolet Aveo, Hatchback
#1646 of 1655 Question regarding maintenance covered under warranty
May 08, 2012 (5:20 pm)
I have a Certified used Aveo5 that I just purchased. I bought it at 59880 Miles about a week ago. I am bringing it in tomorrow (currently at 60227 miles) for a dome-light repair. This car is currently covered under the original 100K/5yr warranty and the GM Certified warranty/Maintenance coverage...
Now I'm curious...Given that the GM certified dealer had this car and was going through the 172-pt inspection at 59.88K miles and knowing someone would be buying this car just under 60K miles, should they have swapped out the timing belt?(scheduled maintenance at 60K recommends replacing the timing belt per the owners manual) Will the timing belt replacement be covered under either the original 5yr/100K warranty or the GM certified warranty? Or is this something that I will have to pay for out of pocket immediately after purchasing the car? (for the record, I don't know if they have replaced the timing belt or not, but I will ask tomorrow. I just want to know what to expect) Thanks for any clarification.
#1647 of 1655 Re: Question regarding maintenance covered under warranty [ryanhall85]
May 09, 2012 (12:09 pm)
I'm sorry I didn't see your post yesterday, ryanhall85. What did you learn today at your visit for the dome light? How did everything go?
GM Customer Service
#1648 of 1655 Re: Question regarding maintenance covered under warranty [gmcustsvcsarah]
May 10, 2012 (5:28 pm)
Dome Light - They repaired the dome light which they said was covered under the warranty.
Timing Belt -
They said that even though the timing belt is scheduled to be replaced within a few days of getting the car, they could not replace it under my warranty unless something goes wrong with it. To an extent I can understand this, however...if something goes wrong with that timing belt, (which has been known to happen on these cars between 60k-80k miles) it will cause a lot more damage than just the timing belt, which will require much more work to be done than the initial timing belt replacement. I thought it would make sense from both a business and customer service standpoint, to replace it now. They felt differently.
Other issues - Prior to bringing in the car, I inspected it thoroughly to have them take care of anything else that may be wrong. I didn't inspect as closely as perhaps I should have as it was night when I bought it (black car) and it was supposed to have been through the 172-point inspection listed on the GM website. I pointed out to them a very deep long scratch on the bottom panel of the car (not including a number of other light-medium scratches) which should have been taken care of during the certification process under (Pt. #36 - recondition surface chips and scratches) as well as a deep dent above the hatchback door which should've been covered by (Pt# 33 - Reasonably free of dents) There is also a large chip out of the plastic on my window. ( That one's not clearly on the inspection list, just very unsightly)
I had the service manager write up these issues and he said he had to run it past the used-car dept. He said that the used car manager denied all of the repairs due to being cosmetic and not covered by my warranty.
My problem however is that I have a "Certified Used" car under a "Certified Used" warranty which I knowingly paid a hefty premium for. I paid for peace of mind that I didn't have to get out a magnifying glass and crawl under the car to inspect for scratches and dents, because such things were inspected for and/or repaired during the GM certification process. Perhaps I should not have so blindly trusted a car dealer. GM or not.
That is what I learned today.
So I believe my next course of action is to attempt to file a claim with GM to see what they think and how they interpret their 172-pt inspection as well as the standards used to list these cars as "GM certified" and if it is OK for dealerships to list cars as GM Certified that do not meet GM's strict quality standard for said vehicles. From a business standpoint, the "GM Certified" label can be a great tool. As long as it means something to the buyer.
I will let you know what I learn from that as well
#1649 of 1655 Re: Question regarding maintenance covered under warranty [ryanhall85]
May 11, 2012 (7:07 am)
If you would like for us to look further into this and you haven't already made a call into the Customer Assistance Center, we can be reached via email at socialmediagm.com. To open a Service Request with us, please include the following information in your email: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, the name of your dealership and a description of the situation at hand.
All the best,
GM Customer Service
#1650 of 1655 2010 Chevy Aveo Hatchback
Sep 25, 2012 (6:16 am)
#1651 of 1655 2010 Chevy Aveo Hatchback
Oct 03, 2011 (10:32 am)
Yes, I bought another Aveo. Problems thus far, check engine light started coming on at less than 9000 miles. Took it in and was told they'd have a service bulletin this has been a problem and they had to "reset a computer module." Just wondering, anyone having other issues with their 2010 Aveo? So far, other than the driver side front tire cover which kept coming off after being replaced...coyote decided to run clear across the other side of the interstate one night, wondering if a roadrunner was involved...no probs thus far. It doesn't seem to get quite as good gas mileage as my 2004 Aveo either.
#1652 of 1655 Re: 2010 Chevy Aveo Hatchback [rjewel]
Nov 28, 2011 (3:12 pm)
My check engine light came on in my 2010 aveo. Dealership said it was a spark plug. I had it replaced by them and then noticed the car was still sluggish. I then had all plugs replaced and still noticed slugishness. Now my light came back on and I am now a little over the warranty miles. Dealership said the problem is with the aftermarket high end plugs. I told them it was a reoccurring problem, but they wont budge. How frustrating that Chevy will not back their product!
#1653 of 1655 Re: 2010 Chevy Aveo Hatchback [rjewel]
Jul 01, 2012 (1:11 pm)
It sounds like the same problem that I am having. I bought a used Aveo with 40k on it. After I have driven it about 5k, the engine light came on. I also received the recall letter for the plugs and wires about the same time. I took it to the dealer and they replaced the parts but did not even bother to reset the engine light. (I guess that costs extra). I went home and reset the light. (I have an adaptor that hooks up to my laptop.) The light stayed off for a couple of days and the car ran really good. Then it came back on and the cars is running low on power again. I also notice that the brake get really hard to push sometimes. Mostly after the car is warmed up. I believe I am having an issue with a lack of vacuum. I am going to put a vac gauge on it to verify this. I am not sure what might cause the low vacuum. I do not hear any vacuum leak. I will post more later.
#1654 of 1655 Re: 2010 Chevy Aveo Hatchback [rjewel]
Sep 24, 2012 (7:19 pm)
OK, here's my list on my "NEW" car.
Wheel bearing, cracked radiator, bad ignition coil, new spark plugs (twice), O2 sensor, cat coverter, bad wire to the O2 sensor, replaced air bag module for the passenger side twice, replace the entire instrument cluster, new hose for A/C, and now it is currently in getting all new injectors. I have opened a complaint with GM to have this car replaced. Talking with the "agent", she asked if I was concerned that the check engine light was on. My reply was no, I'm concerned that it doesn't go off!! Worst car I ever owned, used cars included.
#1655 of 1655 Re: 2010 Chevy Aveo Hatchback [nickthegreek]
Sep 25, 2012 (6:16 am)
Good morning nickthegreek,
It looks as though you're already speaking with Customer Assistance on this, correct? If not, we're happy to get a Service Request set up for you if you wanted to email us at socialmediagm.com with further details (including your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
Sarah, GM Customer Service