Last post on Jul 31, 2013 at 3:51 PM
You are in the Volkswagen Touareg
What is this discussion about?
Volkswagen Touareg, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#111 of 600 Re: About time we spoke up! [bogeri #109]
Jun 23, 2004 (4:37 pm)
Sounds like you need to find a new dealer if your current one isn't fixing your problems. I heard of all of these issues (and more) from other sources. They all can be fixed by a decent dealer.
One thing to keep in mind (and I am not saying this applies to you); when you discuss the issues with the service people, don't take an arguementative attitude. These guys need to go to bat for you with VW. If you are decent to them, they will be more likely to work harder for you.
Please check out the post in the Edmunds VW Touareg SUV forum section I just posted. It gives all the current (as of June 14, 2004) TSBs on the Touareg. I didn't want to repost them here and I don't know how to create a link here either (maybe the HOST can do that).
Jun 23, 2004 (7:10 pm)
Here it is: VW Touareg SUV
To post a specific link simply copy the link to the post NUMBER (e.g. #112) to your clipboard then paste it into your message.
#113 of 600 New TSB for Hard shifting
Jun 24, 2004 (1:12 pm)
Date Published: 06/21/2004
Volkswagen Technical Bulletin Subject: Update Programming (Flashing) Transmission Control Module (TCM) for Harsh Shifting.
Touareg 3.2L V6 (eng. code AZZ,BAA) 2004
Touareg 4.2L V8 (eng. code AXQ,BHX) 2004
See your dealer if you have this problem.
#114 of 600 Re: Touareg issues [spockcat #106]
Jun 25, 2004 (12:29 pm)
Well, I finally received my Brake Control Harness thanks to "spockcat". Towed my Coleman camper up to the White Mountains of New Hampshire and the ride was just great. No problems at all pulling 2,500 pounds. Had to look in the mirror to remember I was actually towing something and slow down a little. Thanks spockcat!!
#115 of 600 Re: Touareg issues [gerrrr #114]
Jun 27, 2004 (4:40 am)
#116 of 600 Re: Tire Change - Yellow Fault: Running Gear Workshop [sedwards41255 #64]
Jun 29, 2004 (2:29 pm)
Well, my follow-up to your posting is long because it's important that others be forewarned about customer service inadequacies among some VW dealerships. Perhaps that's too broad a brush, but hopefully VW will take steps to address customer service problems that may undermine the reputation of an otherwise superb SUV.
I live in Northern Virginia. The tire sensor ordeal on our V8 TREG (less than 5K miles) started rather undramatically. My wife was driving the vehicle when a "Defective Wheel Onboard" message started flashing. This changed later to a "Flat Tire" warning.
I eventually checked the tire pressure and everything looked fine. At first we thought the warnings could be easily fixed or overriden, but after driving around for a while the warnings came back with a vengeance. The alarm was so incessant we had to stop using the vehicle until we could take it in to the dealership (Fairfax VW/Volvo).
Took the vehicle in on a Monday AM and had to leave it because the techs couldn't fix the problem while I waited. On top of this, the dealership declined to offer a loaner claiming it was against VW policy. [Surprising indeed given the price of this vehicle and since we get a loaner on our 1999 Audi A4 that cost 2X less]
The dealership called me at work a few hours later saying the vehicle was fixed. But, when I picked it up the warning was still flashing, in plain view for everyone to see! My service consultant was gone for the day, but one of the asst managers (really nice fellow actually) told me I had to bring the car back the next day.
Went back the next day, waited in the lounge for over two hours for a promised quick diagnosis that never came - the service consultant didn't even bother to update me of my car's status until I asked. I had to leave the car again and still the dealership claimed VW does not authorize loaners in these situations unless the car was not fixed in 24 hours! And guess what, they had no idea how long the diagnosis/repair would take. We called VW USA, who claimed puzzlement at the attitude of the dealership. The VW USA personnel were very professional and courteous, followed up with the dealership and recommended changing the ECU because the warning was still flashing although everything else checked out okay. VW USA also instructed the dealership to reimburse us for the loaner. [Sidebar: Most service shops treat you like crap if you didn't buy the vehicle from their dealership. Ironically, we didn't get our TReg from this dealership because of poor customer service after we went for a test drive]
To cut this long story short, it has been eight days and the car is still in the shop. From some of the postings on this forum, it sounds we may be waiting a lot longer. As it turned out, a VW USA engineer who happened to be at the shop last week finally diagnosed a faulty tire sensor. You would think this is one of the things the techs checked first, especially since another dealership told us they have seen similar problems with other TRegs. Anyway, just called the shop for the umpteenth time and was told the part was supposed to be in today but wasn't delivered. Maybe tomorrow. You get the picture.
Unfortunately, this experience has validated some of my initial apprehensions when my wife decided she had to get this vehicle. It's apparent that some VW dealerships are way in over their heads with these vehicles and the kind of clientele they bring. I can't imagine buying the Phaeton and enduring such shoddy customer service. What more, we've had similar crappy customer service at the hands of some Audi dealerships in the Washington area, which perhaps points to a larger problem in the VW empire.
Jun 29, 2004 (4:44 pm)
Wait a minute.
"we didn't get our TReg from this dealership because of poor customer service." So you buy your Touareg some place else but bring it to this place for service? And then you are shocked that they give you poor customer service?
Three most important words for getting a great Touareg... Dealer, Dealer, Dealer.
#118 of 600 Keyless start
Jun 30, 2004 (1:20 pm)
Problem: VWOA has seen fit not to offer keyless start on the Touareg, even though they have keyless entry.
Solution: Add it yourself using OEM parts. I just did that on my V10 and will write up the procedure soon. Watch this space for the link to the DIY page. Button on left of shift lever is the keyless button. It glows red when it senses the key.
#119 of 600 Re: Keyless start [spockcat #118]
Jul 01, 2004 (7:31 am)
How do you have the Ipod connected? I want to do this if I get the Toureg..
#120 of 600 Re: Keyless start [photoguy2 #119]
Jul 02, 2004 (1:13 pm)
The iPod is connected to one of the two auxiliary inputs of the nav system. The parts are available here: http://www.tm-techmark.com/tri.htm
Same place you can get the keyless start kit.