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Pickups Nissan Titan Nissan Titan Maintenance and Repair
790 messages, Last post on Dec 04, 2009 at 9:26 PM
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Replying to: dochundley (Nov 01, 2007 7:26 pm)
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Replying to: bufalla (Nov 02, 2007 6:31 pm) 1-when they installed the kit did it come with a 5year/100K warranty on the brakes? 2-File a complaint against the dealership you bought the truck from with the BBB. It may or may not help and can't hurt as if they are members of your local BBB they will be put in a difficult position of having to answer your complaint. You can do the same for Nissan USA and file one with the NHTSA. Other than that if you still want to keep the truck I suggest you buy some aftermarket rotors and pads. That will fix your problem once and for all. And this will probably be the cheapest route all complaints aside.
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| Boy, am I glad I'm waiting til next summer to buy. I was close to buying one just weeks ago with the $4250 rebate and all. I thought I really had a bargain there for a moment. Please keep us updated and I truly wish you good luck. I can't believe the 9.7 consumer rating so far. | |
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After 3rd visit dealer installed 2 new rear tires. Vibration is reduced but not gone. Nissan says bad lot of tires. My dealer says already has 20 tires in stock. I will address remaining issues at first oil change. I encourgage people with ongoing problems to post to sites like this b/c information can show ongoing design flaws. I will be pursuing lemon law. I don't know how other states work, but here you have to have same problem 3 times in one year or 12k miles. Already have that. Whatever happens truck will be traded or sold when basic warranty is expired. Should have more info for everyone in December.
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Replying to: dochundley (Nov 03, 2007 7:17 am)
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Replying to: gaspasser2 (Nov 03, 2007 7:13 pm) |
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Replying to: obyone (Nov 02, 2007 7:27 pm) No, I don't think the new kit came with a 5 year/100K warranty as Nissan told me it was out of warranty. I told them that shouldn't matter as it was supposed to fix the orginal issue and it didn't. They should be required to fix it but they are not budging. Sad thing is they don't realize that forums like these express consumer thoughts and will influence potential customers from going elsewhere. |
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Replying to: bufalla (Nov 04, 2007 8:49 am) Titan rotors or here: Powerslot rotors I would recommend getting some good pads as well.
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Replying to: obyone (Nov 04, 2007 9:31 am) |
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Replying to: bufalla (Nov 04, 2007 8:49 am) If at the BBB meeting, the Nissan rep has papers from the dealership that you do not, ask why. You should have everything that the dealership or Nissan has on this case. Likewise, if you intend to bring anything to the arbitration, make sure you submit it to the BBB before the meeting or you might not be able to present that evidence, but that can vary. The arbitration will take place at the BBB, but there can and probably will be a test drive. It’s possible that the arbiter will not drive your vehicle, but the BBB person that is attending the meeting will. Oh, and make sure you have your proof of insurance! I was asked if I had it, but they didn’t actually ask to see it. In my arbitration, my meeting was recorded by the BBB, they used a voice recorder. I was told I would get a copy of that at a later date. I cannot stress enough at how hard the Nissan rep will try to make you look bad and how hard he will try to make it look like there is not a problem when it is his turn to talk. Listen to what he is saying, and write down things that you want to rebuke or correct so that when you get to do your rebuttal, you have a list of what you want to say and so you won’t forget. In my case, I focused on the Nissan rep's "expertise" since he said he was a zone rep (DTS), and I caught him by surprise on a few questions and made him look a little foolish I thought. The Nissan rep even made note of some of the things I had discussed with the BBB rep on the phone before the meeting, so be careful of what you say to the BBB person, they write it down and log it!! I highly, highly suggest you create an agenda for yourself of the things you want to say, little bulletized items that will remind you of what you wanted to say and what page of your paperwork this is referenced at. Find a way to sort out the paperwork so that it is organized with tabs, or subject dividers etc. The key to this is to be cool, calm and be Mr. Spock. Be intelligent, be well spoken, and relax. You get one shot at this, and that’s it. You can’t come back the next day and say "oh, I forgot to say this". Too late, you had your time. I can’t comment much on the brake issue that many of you are having, I have been lucky, I have an 06 CC 4x4 and my brakes have been good. I can say that when we went for a drive, there were four of us in the cab, and the vibration/bouncing was not all that evident. It is much worse with just two people or even one, and I should have had the BBB person drive the truck alone (my arbiter could not drive a vehicle) so that he could feel the bouncing and report back to the arbiter, but to my regret I did not. Let me tell you what I thought would clinch the victory for me. I took my truck to a local Dyno shop, and the bouncing problem was very evident. I am going to post the video somewhere so that you can see what I saw. I used a tripod and my camcorder to videotape the bouncing. I got some really good shots of the bed hopping up and down, and the passenger’s side rear tire vibration was fair too. I even got shots of the driver’s side door wide open and bouncing (the Nissan rep said this was not a valid test since the door was wide open and resting on its hinges, so it would bounce regardless). I also taped the camera to the bed rail and ran the dyno, which made the camera shake like crazy (I turned the camera jitter correction off). I wish I owned a high def camera, it probably would have shown the detail better. I tried to get a couple of the service managers to come witness the truck on the dyno, but they would not. If you try to get them to come see the truck on the dyno, email or send the service manager a letter, and have them state in writing that they will not go. So when I presented this video in the arbitration meeting, the first thing out of the Nissan reps mouth was that the “dyno was a very specialized piece of equipment”, and that none of the Nissan dealerships had one. He continued that he had never worked with a dyno, and was not an expert, but he had seen videos of Nissan vehicles on a dyno at Nissan testing facilities. He then started to question if the dyno operator was certified to operate the dyno, and maybe the operator didn’t know what he was doing. Then he stated that the truck’s natural behavior would be such that it would “want to jump off the dyno”. He is not a dyno expert he says, but he can tell you that the truck wants to jump off the dyno. See, this is what I mean by him trying really hard to belittle everything. Then he went through the dealership’s workorders one by one, pointing out where it said “no labor” when in actuality, the dealership had balanced the tires again. I had to correct the Nissan rep when it was my turn again, and I questioned if a dealership would charge Nissan again for work that was previously done. In this case, the dealership had already balanced the tires and charged Nissan for the time, so they would not charge Nissan again. The rep waffled quite a bit here and said that it was up to the dealership as to how they did their paper work, so th
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