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Mazda3 Prices Paid and Buying Experience

3644 messages,  Last post on Aug 21, 2008 at 2:42 PM

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What is this discussion about? Mazda MAZDA3, Hatchback, Sedan

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#2132 of 3644 by autonomous Nov 18, 2005 (2:16 pm)
Here is an excerpt of an interesting study that showed among other things that Mazda dealers scored significantly below average in the sales experience.   While 73 percent of new-vehicle buyers purchased their vehicle with the exact features they wanted, 11 percent said they ended up paying for features they didn’t want. Buyers who are not able to equip their new vehicle exactly the way they want shop more dealers and spend more time at the dealer ... This extra time spent lowers overall satisfaction compared to consumers who find a vehicle equipped exactly how they wanted. “Whether buyers end up sacrificing a preferred color or paying for options they didn’t necessarily want, having to settle for a vehicle that is not equipped as expected not only affects satisfaction with the vehicle itself, but also affects customer satisfaction with the overall sales experience,” said Steve Witten, executive director of automotive retail at J.D. Power ... manufacturers have to come up with more effective solutions for matching buyer expectations.”   Satisfaction also falls significantly when the amount of time spent at the dealership exceeds one hour. Customer satisfaction drops by 59 index points when comparing customers who spend one hour or less at the dealership to those who spend two or three hours. The average consumer spends approximately three hours at the dealership when purchasing their vehicle, and more than 15 percent of consumers spend four hours or more. “Dissatisfaction with the amount of time spent on the sales process is mostly attributed to the negotiation process ... Dealerships should ... cut down the number of personnel a customer must deal with ... because satisfaction with the sales experience heavily impacts the likelihood of the customer using the same dealership for vehicle maintenance service ”   http://www.jdpower.com/news/releases/pressrelease.asp?ID=2005227
#2133 of 3644 Re: 06 Mazda 3s Sedan [rosenatti] by who_m3 Nov 18, 2005 (9:50 pm)
Replying to: rosenatti (Nov 18, 2005 2:09 pm) Now that I'm looking around more, I see many in gray, winning blue, & silver. I haven't seen another white one yet. The "extras" that come along w/ the GT were nice, but not what I wanted.
#2134 of 3644 Re: Gerber rebate runaround [watfallet] by sunsh05 Nov 19, 2005 (8:40 am)
Replying to: watfallet (Nov 17, 2005 12:47 pm) This is bad news. I have a Mazda rebate (not the Gerber one), so I don't know if it will make a difference or not. I sent in my paperwork and I received a "welcome new Mazda owner" email so I know they got it (my email address was on the paperwork but shame on me - I didn't send it certified mail). Keep us posted as to what happens. I can't imagine that Mazda would renege on the rebates especially if we sent them in before the expiration date. If so, that would be very poor customer service...   P.S. What number are you calling to get these periodic updates?
#2135 of 3644 Re: 06 Mazda 3s Sedan [rosenatti] by reichowjr Nov 20, 2005 (10:34 am)
Replying to: rosenatti (Nov 18, 2005 2:07 pm) Rosenatti, I am paying S plan pricing (invoice) and using a zoom zoom coupon. My main concern is getting the vehicle before the end of the year as the coupon expires. The dealer assures me vehicle should be in on time and will do paper work ahead so that I can use the coupon. The dealer has been very good to work with.
#2136 of 3644 my rebate - still waiting by tominsd Nov 20, 2005 (2:41 pm)
I purchase my Mazda 3GT on October 8 and sent the paperwork in to Mazda a few days later. No rebate yet. I called Mazda and was told it is now taking 8 weeks to process the rebate. This is a Mazda rebate - not a Gerber rebate (but dont know if that makes any difference). I was told to wait 3 more weeks.   Also I test drove a Mazda 3 before I purchased one and was supposed to get a coupon for $25(?) at Best Buy and have not received that yet either. Has anyone received their Best Buy coupon yet?   Despite this, I am really really happy with this car. I know there is another guy who went from Protege5 to the Mazda3 and raved about how much better the 3 is. I agree with him - the 3 is much more refined and still tons of fun to drive. The torque at low rpm's is real sweet.
#2137 of 3644 s plan & zoomzoom by nim13 Nov 21, 2005 (11:45 am)
Have any of you used the "s plan" pricing? My friend got it for me and he gave me pricing info for 05's; are '06's available? Replies to this message: reichowjr (Nov 21, 2005 11:59 am)
#2138 of 3644 Re: s plan & zoomzoom [nim13] by reichowjr Nov 21, 2005 (11:59 am)
Replying to: nim13 (Nov 21, 2005 11:45 am) Yes 06's are available. The Ford website that shows pricing on all A to Z plan vehicles only lists 05 pricing on the Mazda line. Your S plan price is invoice plus tax, license, and any processing fee the dealer charges. You can find invoice prices online from a variety of sources including edmunds.com I believe.
#2139 of 3644 nim13 by audia8q Nov 21, 2005 (1:45 pm)
make sure you have a valid PIN number...s-plan numbers are generally not transferable to a 'friend'
#2140 of 3644 Is this a good deal? by carsearch6 Nov 21, 2005 (3:33 pm)
Replying to: reichowjr (Nov 07, 2005 9:45 am) Mazda 3i touring AT - $17,240 after tax & tags and zoom zoom rebate. No extras features. msrp is $17,450.
#2141 of 3644 Re: Gerber rebate runaround [watfallet] by pete22 Nov 24, 2005 (3:26 am)
Replying to: watfallet (Nov 17, 2005 12:47 pm) Well, just to give my dates. My rebate was sent out Oct 7th and the certified letter was signed on the 14th. As mentioned ultimately I faxed a copy of the certified letter to Mazda to someone in Mazda customer service. Anyway he apolized and said I would have to fax him all the paperwork plus a copy of the original ad. I did and just called there yesterday to get the status. He said that they are accepting my paperwork even though its after the end of April due to my proof and its in work (heard that before), anyway no rebate yet. I'll post if it comes or when I here the next story. Hopefully this guy I've been talking to stays around or I'm back at square one. Since now I at least have a name and extension number of someone. Like I said in the past each customer service rep gave me a different story. Even one that said all the paperwork was in order and it was in the mail before the last told me there is no record on Mazdas part of ever recieving it. Replies to this message: autonomous (Nov 24, 2005 6:46 am) pete22 (Nov 24, 2005 7:03 pm) sunsh05 (Dec 04, 2005 6:46 am) and 2 more...

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