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Hatchbacks Mazda3 Mazda3 Maintenance & Repair
4533 messages, Last post on Dec 05, 2009 at 6:27 PM
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When I talk about Mazda customer service I mean Mazda Corporate. This includes both the (800) 222-5500 and WWW.mazdausa.com E-mail. If I was complaining about a dealership service department I would say "Johnson's Mazda of Death Valley" or whatever. Every manufacturer has great, good, average, poor & horrible dealers - if the service department at your dealership is bad then you can almost always go to another one. If the car company has no level of commitment to customer satisfaction then if you have a problem you are just plain out of luck. Mazda is by far the worst company (car or other) I have ever done business with. I am not sure if they just don't care - or they care more about short term profit - or they are just incompetent fools that don't know any better. At times I think it must be all of the above! |
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Replying to: ajtrenkle (Jul 30, 2004 9:43 pm) Mazda probloms and solutions "09-024/03 2004 MAZDA3 - WATER DROPLETS / MOISTURE INSIDE FRONT AND REAR LIGHTS APPLICABLE MODEL(S)/VINS 2004 MAZDA3 DESCRIPTION After car wash or when driving in the rain, some customers may notice the outer edge of the headlights and/or rear combination lights become foggy due to water entry. This symptom appears at the sealing location of the light unit. Water is not trapped inside the lights which does not affect its function. The water droplets will evaporate and will not damage the light unit. DO NOT perform any parts replacement for this symptom as this is considered normal." |
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Replying to: big_apple_al (Aug 02, 2004 5:41 pm) No problems with the A/C out here in W. Texas, by the way. Temps have been up to 106F or about 41C. The point brought up about the matter being subjective was very good. I tolerate heat and cold better than most people. Build date of my Mz3 was 01/04. |
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Am I maybe the only one who finds the center stack uncomfortable when your right leg is resting against it on a long trip? The way it juts out into the cabin and its hard edge makes for both a cramped and a sore leg, at least if you have long legs. Other than this fact and the weak a/c, I like the car but I do think my 01 Pro had a better designed (ergonomic) cabin. |
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Maybe too obvious - move the seat back a notch or two - it worked for me. But maybe you already have the seat all the way back. Around town and on short trips I never even noticed the center stack - then on a long trip - after a few hours it started to bug me. |
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#971 of 985 A/C happiness by jsnschmasn Aug 13, 2004 (5:10 pm) Thank you again for contacting Mazda North American Operations. I appreciate the opportunity to respond to you. In regard to your inquiry, the Product Engineers in Japan have come up with a resolution for the A/C concern. However, we are waiting for parts to be available. We expect parts to be available in the next few weeks. I'm so sorry for the delay. I E-mailed Mazda sent them a copy of this post and ask them if this was correct information - this is what they sent me. Dear William, Thank you for contacting Mazda North American Operations. I appreciate the opportunity to respond to you. At this time we are working on a way to improve the air conditioning performance of the MAZDA3. However, we do not have any official changes that we would recommend at this time. In addition, I do not have a time frame of when we will have a recommendation to improve air conditioning performance. However, once something is released it will be released to the dealership directly and you will be able to go through them to obtain it. I wonder what is going on here - Could just be the normal Mazda incompetence shining through - again.
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| Not that you should have to do this, but - if you have long enough legs, drive with your knee mostly in front of the stack. This is my normal driving position, and it doesn't bother me on loooonng trips either. | |
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Replying to: z71bill (Aug 16, 2004 3:38 pm) Chances are the modification's already being done in current production and they want to get some in the field feedback before issuing a bulletin. They will also need to get parts for the mod in the pipeline so that customers won't be taking their cars in and being told they have to wait 3 weeks for parts. I've read of the AC problem on earlier production cars but some with 5/04 and 6/04 production dates are happy with their ac. I'm in Fresno, 100+ most of the summer and my 6/04 MZ3's ac works better than most of the other small cars I've owned, so I suspect my car already has the modifications. As for incompetence, this is the first cooling season since the introduction of the 3, and it's only half over. In my experience with this sort of thing on Toyotas their response on this is actually fairly quick. I've seen as much as an entire year or 2 go by before a service bulletin gets issued on some fairly common problems on some Toyota models. Keep in mind that the lawyers are involved in these things almost as much as the product engineers.
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Replying to: sschaffer (Aug 16, 2004 5:04 pm)
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One E-mail says "the Product Engineers in Japan have come up with a resolution for the A/C concern" the E-mail I get today says "At this time we are working on a way to improve the air conditioning performance of the MAZDA3. However, we do not have any official changes" Am I the only one that thinks these two E-mails are in conflict?
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