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Hatchbacks Mazda3 Mazda3 Maintenance & Repair
4532 messages, Last post on Nov 16, 2009 at 2:06 PM
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Replying to: czielinski (Jul 14, 2009 6:08 am) Wow! Could you provide some more details? Were you driving the car when the fire occurred? Was the cause of the fire determined? What was the extent of the damage to the car? Was MazdaUSA contacted by the dealership? |
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Replying to: vishanp (Jan 01, 2004 8:20 pm) |
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I accidentally posted this on the Mazda 3 speed site and was asked to bring it over to this board. Two weeks ago the power steering pump blew. I was out of state, it was 98 degrees, sitting in the car with the dog waiting for my passenger to return and the steering light comes on. No warning other than that. I put the car in reverse to get out of the parking lot in the strip center and it locked while trying to get onto the street. Here I am stuck now. And there I sat for 5 hours waiting for the Mazda Emergency (under warranty) Tow Service come to pick up the car. After an awful day waiting for a tow truck, the Mazda dealer out of state quickly fixed my car with what he claimed to be a reconditioned pump, per Mazda's Policy and I was able to return home the following late afternoon. They claim to have had a pump available for one of their own customers and used it in my car to get me back home. No charge other than awful towing services that lie to you. Mazda needs to try to find a better way to deal with that service. I am annoyed though that i was told they were having problems with the pumps and yet no recalls took place, nor did my dealer contact or let me know about it when the car was in for servcing less than 3 mos prior. Apparently, my warranty is based upon the one year that is left on my original car warranty. This experience has left me feeling most uncomfortable and has left me with a feeling of distrust for Mazda. PAJ22 
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Replying to: paj22 (Aug 19, 2009 7:17 am) Said another say, your car broke, the local dealer bent over backwards to get you back on the road as quickly as possible; be happy and enjoy your car. |
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Replying to: paj22 (Aug 19, 2009 7:17 am) We empathize with your case. Who gave you the information about the pumps and what exactly did they say? As you can imagine, auto manufacturers would not want to do recalls unless they were necessary. Regarding the dealer servicing three months prior, was the service more than an oil change?
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Replying to: autonomous (Aug 19, 2009 8:46 am) As I understand it, they redesigned the hoses, rushed them into production, and then upped the production of power steering pumps to meet the expected increase in demand from the failures in the field. Once the production came on line, they then needed to get the replacement parts into the distribution channel from Japan and out into the field here in the States. Per the reports on the other forums, the supply of pumps and new hoses started reaching the dealership base in volume in mid July or so, and while there seem to be enough to go around for the moment, the supply is still quite tight. All in all, I believe Mazda did a pretty good job of reacting to an unexpected problem in the field and got their act together to remediate the problem rather quickly given that they're a half of a world away (meaning that I suspect that the initial supply of pumps and hoses were sent via air from Japan). Best regards, Shipo
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Replying to: shipo (Aug 19, 2009 9:06 am) Is that March / April 2009?
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Replying to: autonomous (Aug 19, 2009 9:18 am)
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Replying to: shipo (Aug 19, 2009 9:27 am) Are you aware of any 2009's that have had this P/S Pump failure or was it resolved on 09's? I have close to 13k on my 09 3i and so far it has been flawless. The Goodyear tires appear to be wearing well believe it or not too.
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Replying to: mazdazed (Aug 19, 2009 8:29 pm) As for the tires, my Goodyears lasted 714 miles before I pulled them off, and the car is much more of a joy to drive since I did.  Best regards, Shipo
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