- #4097 of 4532
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Re: Cd player problem [m3fan3]
by ircar
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Dec 01, 2007 (5:10 pm)
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Replying to: m3fan3 (Dec 07, 2006 1:54 pm)
hi, I have the same problem- what did the dealer say?
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- #4098 of 4532
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Re: Ruptured Gas Tank - 2007 Mazda 3 [ahightower]
by sigler
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Dec 02, 2007 (3:19 pm)
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Replying to: ahightower (Nov 30, 2007 7:49 am)
We went to see the car on Friday evening and the hole is about the size of a pencil tip with no other damage to the car.
We don't know what to think.
It just seems insane that this could happen when there is no other damage to the car.
We have a number to call Mazda now and we will see where that goes.
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- #4099 of 4532
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Re: Cartridge cannisters... [pmckay]
by carguy64
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Dec 05, 2007 (5:33 pm)
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Replying to: pmckay (Oct 16, 2007 9:29 am)
I have a 2004 Mazda 3 with 48,000 miles. I am the original owner. Oil changes have always been done between 3,000 and 5,000 miles by instant oil change companies. Last change was done 9-22-07. Last Monday, 12-03-07 oil canister cracked and drained all oil from the engine in seconds. Towed car to Mazda dealer. Engine is toast!! Mazda refuses to do anything under warranty because oil was changed at an instant oil change facility. Service manger claims this is the sixth or seventh "3" that has come in with the same causative factor. Dealer wants $7K to install re manufactured 2.3 liter engine. Oil change facility insurance agent is investigating claim? Has anyone out there had any issues with this archaic canister filter blowing canisters? I need help understanding this. Please reply!!
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- #4100 of 4532
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Re: Cartridge cannisters... [carguy64]
by roadburner
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Dec 05, 2007 (8:17 pm)
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Replying to: carguy64 (Dec 05, 2007 5:33 pm)
I have a 2004 Mazda 3 with 48,000 miles. I am the original owner. Oil changes have always been done between 3,000 and 5,000 miles by instant oil change companies.
That was your first mistake; at those places you almost always save a few dollars in exchange for incompetent service. A good friend used to be a service manager at a BMW/Porsche dealership. Cars would come in with the drain plug replaced by a rubber stopper. The pit monkeys at Jiffy Boob had stripped out the oil pan and replaced the OEM metal plug with the stopper. Without telling the customer of course. Then there was the joint that pulled the wrong drain plug on a SAAB and drained the transaxle. Of course, they then over filled the engine by five quarts.
Last Monday, 12-03-07 oil canister cracked and drained all oil from the engine in seconds. Towed car to Mazda dealer. Engine is toast!! Mazda refuses to do anything under warranty because oil was changed at an instant oil change facility.
I don't blame them; it's not Mazda's fault. The Kwicky Lube guys almost certainly caused the damage
Service manger claims this is the sixth or seventh "3" that has come in with the same causative factor.
The plastic oil canister cover and its drain plug are sealed by o-rings and only need to be snugged down to avoid any leaks. The torque values for the plug and cover are clearly stamped on the plastic cover. The borderline sentient employees at your instant oil change joint lacked sufficient brain cells to figure that out and proceeded to over tighten one or both items- hence the cracked cover.
Dealer wants $7K to install re manufactured 2.3 liter engine.
Sounds about right.
Oil change facility insurance agent is investigating claim?
If you are very lucky they might pay out. Don't hold your breath, however...
Has anyone out there had any issues with this archaic canister filter blowing canisters?
There is nothing "archaic" about Mazda's canister filter. More and more manufacturers are adopting similar systems because paper elements are easier to dispose of or recycle. BMW has used a similar set-up since 1995- plastic cover and all. In fact, I have a 1995 318ti with 112,000 miles on the clock and that "archaic" canister is holding up just fine. That said, the only people who have serviced the car have been the dealer, a qualified independent tech, and myself. My MS3 receives similar care.
I need help understanding this. Please reply!!
I'm sure this isn't what you wanted to hear, but facts are facts. Those canisters fail due to over tightening. The instant oil change shop should step up to the plate and make things right, but Mazda didn't cause the damage.
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- #4101 of 4532
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Re: Cartridge cannisters... [carguy64]
by ahightower
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Dec 06, 2007 (8:28 am)
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Replying to: carguy64 (Dec 05, 2007 5:33 pm)
Get all documentation from the Mazda dealer. Ask for written statements/explanations of what caused the damage. You have a valid claim against the quicky lube and should pursue it aggressively. If you have been going to the same place every time, that will help. Ask for copies of their invoices and service records on your car if you don't have your receipts. I'm in the insurance industry, and while I'm not too familiar with garage liability, I do think you have a legitimate claim. Document everything, and don't take no for an answer. Even if the shop claims they didn't do anything wrong and alleges it was a defective part, they are still liable as a seller of that product. They have probably put themselves on the hook with hold harmless agreements with their suppliers. If they want to try and subrogate against the part manufacturer, that's fine, but they are responsible to you. Personally, I wouldn't get an attorney right now, not unless/until they've denied your claim, as that will only cost you money. Insurance companies are used to seeing these types of claims from garages, hopefully they'll treat you right. Keep us posted!
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- #4102 of 4532
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Re: Cartridge cannisters... [roadburner]
by carguy64
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Dec 09, 2007 (6:07 am)
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Replying to: roadburner (Dec 05, 2007 8:17 pm)
I agree that the people that work at"Jiffy Boob" are not the sharpest arrows in the quiver. You misunderstand my use of their services. It was not to save a couple of dollars. I live in a rural area of South Central OhioIt and the closest Mazda dealer to my home is 60 miles away, they do not have Saturday service hours and I work 60 hours per week.So you see the reason I use quick oil change facilities is a logistical issue not a financial one.
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- #4103 of 4532
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Re: Cartridge cannisters... [ahightower]
by retailroy
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Dec 10, 2007 (10:12 am)
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Replying to: ahightower (Dec 06, 2007 8:28 am)
Just because you have your car serviced at a Mazda authorized dealer does not ensure great service. I took my mother's mazda which has always been serviced by the local dealer here in Idaho and they stripped out and broke the oil pan and then claimed it was a common problem and wanted to charge for it. After doing a little research with another dealer found out it was a bogus claim and when I confronted them they admitted they screwed up and would pay. The dealerships do like everyone else and usually put their flunkies on oil pit duty, I don' think that the service is any better but might be a little easier to resolve with Mazda who I have found to be a lot less receptive than the old company before Ford. That is why I sold my 3 with 20k and bought a Camry, loved the basic car hated dealing with Mazda factory people who seemed to try to sleaze out of any problems.
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- #4104 of 4532
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Service, please
by autonomous
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Dec 10, 2007 (1:59 pm)
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Replying to: retailroy (Dec 10, 2007 10:12 am)
hated dealing with Mazda factory people
I think you mean dealing with staff at Mazda dealerships (unless you travelled to Japan for service  ).
Service can be problematic if the manufacturer does not provide service information beyond the dealership. In Canada, the independent service garages are mounting a campaign to have manufacturers forced to disclose their service information more widely.
My experience with my Mazda dealership has been on the whole very positive. I'd recommend getting to know the service advisors, picking one you trust and dealing with him/her on a regular basis. I have had the fortune of finding a straight-talking, knowledgeable and informative one with whom I feel confident doing business.
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- #4105 of 4532
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Re: Service, please [autonomous]
by roadburner
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Dec 11, 2007 (5:54 am)
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Replying to: autonomous (Dec 10, 2007 1:59 pm)
My experience with my Mazda dealership has been on the whole very positive. I'd recommend getting to know the service advisors, picking one you trust and dealing with him/her on a regular basis. I have had the fortune of finding a straight-talking, knowledgeable and informative one with whom I feel confident doing business.
Ditto.
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- #4106 of 4532
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Re: Service, please [autonomous]
by retailroy
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Dec 11, 2007 (7:33 am)
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Replying to: autonomous (Dec 10, 2007 1:59 pm)
Actually I did mean the factory people. It was their lack of concern and deception in regard to the air conditioning, brakes, spontaneous stalling, poor seat cushions that led to me to rid myself of this car. For the most part the local people at another Mazda dealership tried their best but you can not cure an engineering screw up with the ac at the dealership level. I am not a nubie to Mazda, we have owned 11 of them but will probably not buy another for a long time. I am happy that you have been pleased with your service and hope that you do not have an issue that requires the factory, god help you. On two occassions on csi reports after work on the car I addressed specific issues to the factory, zero response, rest assured if I had made negative comments about the dealership, they would have been called on the carpet and I would have received immediate attention from the local dealer, kind of ironic, shortly after the above mentioned problems that I had with the car and many others at this site experienced, my local dealer gave up the franchise.
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