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Hatchbacks Mazda3 Mazda3 Maintenance & Repair
4531 messages, Last post on Oct 22, 2009 at 5:40 PM
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I have had a few repairs on my 2005 3 since purchase. All were done at the dealer under warranty. After each repair in about two weeks I get a survey to complete from Mazda corporate rating my experience with the dealer/service, etc... Since 2006, I have even been getting these surveys after oil changes. Are these service evaluations common? There are so many complaints about Mazda service here, I am just wondering if you folks are getting these surveys after your dealer service visits. They are very thorough and have ample space for specific comments. I did have a repair last year where they had to keep my car over a weekend because they didn't have enough staff on a Friday. I just noted my frustration with this in that survey. About a week later, I received a follow up call from someone at corporate and a follow up call from the dealer apologizing for the situation (this confirmed to me that someone actually reads these things.) I am trying to figure out if this is a mandatory national program or if dealer participation varies.
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Replying to: dride (Jan 17, 2007 1:14 pm) My dealership service request forms mention the followup survey and add a proactive comment "if you feel you cannot give us an excellent rating on the survey, please contact us". So far, so good. |
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Replying to: autonomous (Jan 17, 2007 8:45 am) Extended warranties according to what is written about them from independents are a waste of money, but since I find things wrong all the time, and I have lousy luck, I need it. I leased a GM in 1999 Malibu (glad I did), then I bought a brand new VW TDI--a few BIG problems, then I traded it in for my Mazda3. I am planning to keep my Mazda for at least 7 years total, probably 10 (if I live that long). I have had used cars prior, except for a Honda Civic back in the early 90's. My Civic was a  . Honda Canada paid big bucks to fix the car...probably around $10,000. I had problems from bad seats, bad paint, to bad American Rebuilt Auto Transmissions (replaced twice, rebuilt by hand once). I had a great Japanese trained Honda Mechanic who helped me out and he rebuilt the transmission from hand in the end. At the 4 year mark, I got rid of my Civic.
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Replying to: brodie2 (Jan 17, 2007 8:54 am) True...Hopefully, they will have a fix or know what the problem is by the time my extended warranty runs out. Also, with an extended warranty, they are likely to replace parts that may be "questionable" and at the very least, I'll get new parts...I had something similar happen with my Honda before where there was a rough idle....of course, I get the rough idle in my 3, but it's intermittent. |
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Replying to: kennyf1130 (Jan 17, 2007 12:57 pm) I got my warranty from the dealer, it's right on Mazda Canada's website. I imagine it's on the US one too. http://www.mazdausa.com/MusaWeb/displayPage.action?pageParameter=shoppingToolsWa- rrantyMEPP You can contact your dealer's business office, they sold me mine. |
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 New 07 3S 5 dr. Been driving it a week and have noticed a very annoying clicking or cracking sound that happens usually when the front wheels hit some sort of hard edge (driver side tire seems to produce it more) or when the road causes a sudden and moderate front end flex. The sound SEEMS to be coming from lower windshield area, maybe the joint of the dash and the windshield? Any others or thoughts out there? This car is fantastic otherwise but the noise will RUIN it for me. I know the dealer service will give me the ole "we can't hear anything".
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Replying to: ckone0814 (Jan 18, 2007 5:19 am)
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Replying to: jcrystal (Jan 18, 2007 5:47 am) |
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It was on one of the local stations 2nite on how our Mazda3 is getting broken into a lot by disabling the alarm. The police didnt go into too much detail since at this point, in that area it's kinda isolated. However, the cop from the auto theft division wrote Mazda Canada a letter about this. Mazda is refusing to offer a fix, but one dealer is installing a "lock guard" and giving a free oil change to those people who have had their car broken into. What the heck is a "lock guard"?
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Replying to: ex_tdier (Jan 18, 2007 11:10 pm) I find it curious that the show said it's isolated and yet it's happening a lot. How was the defect explained? Which police force wrote Mazda?
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