Last post on Sep 04, 2012 at 3:13 PM
You are in the Smart Shopper
What is this discussion about?
Honda, Car Financing, Car Warranties
Dec 15, 2003 (6:29 pm)
Exactly how much harder is it going to get from this point on? So I should just tell the whole story to Honda Customer Service before I get the confirmation on the cancellation? Oh, and I forgot to mention that the Financial Manager was insistent that if after everything gets sorted out, that we would agree to put a positive statement on their Honda survery....? I don't exactly know what this survey is, or how important it might be to the dealers, but he sure seemed concerned that we don't give a negative feedback on it. He said something along the lines of,
"If lets say I could cancel this contract for you and you get what you want, would you give a positive feedback on the survey?"
And I answered back,
"Well, even thought things didn't go out the way it was supposed to initially, I would give a positive feedback if things were resolved, nontheless"
He sure seemed happy to hear that, and that's when suddenly he said that he would try once more to cancel the contract, which is already "on it's way to Honda Finance". I have a feeling that the papers are still sitting on his desk...but who really knows.
#13 of 41 Set the survey aside for now -
Dec 15, 2003 (7:08 pm)
it's not important. The point is, you were lied to and misled - straighten out the rate and warranty portions of the contract.
Dec 15, 2003 (7:20 pm)
Yeah, I personally couldn't care less about the survey, but it seemed like that was the turning point for which he decided to try and cancel the contract. I dunno, it could've also been because we were willing to contact Honda Finance themselves. Either way, I hope he doesn't pull any more stunts. If that happens, I'll be *that* close to losing my cool, and my mind.
Oh, and we are required to sign the papers once more if the recontracting does go foward, right? If so, I'll be damned sure to take as much time as I need. Lesson learned. But let's see what happens. *crosses finger*
#15 of 41 Good move - read and ask questions.
Dec 15, 2003 (7:43 pm)
Keep us posted.
#16 of 41 No word yet...
Dec 18, 2003 (9:20 am)
Here's the thing. The financial manager said that he would try to cancel the contract, but there would be no guarantee. However, we also had an issue with this extra charge of $199 for an option that was never discussed, the window etching. We expressed our displeasure of having paid for this, when it was again, hidden from our view and not mentioned. Again, we take partial responsibility for not being more aggressive with the inspection of the papers, but it was shoddy nontheless. So anyways, the manager said that he would give us a check of $200 to make up for that loss, even though that amount was put into the finance amount. But I'd rather not make too much of a fuss there. But we haven't heard from them yet, and it's been two business days. I've tried to call the guy, but he's never in his office.
Just as a precaution, I called up Honda Customer Support yesterday to give a detailed account of just what happened with us in the dealership. Now, I'm not sure what else to do. Should I wait more, keep on calling, or visit them once again?
#17 of 41 Keep in contact with Honda
Dec 18, 2003 (9:38 am)
Customer assistance - sounds like a very crooked F&I guy.
And contact your state's attorney general's office.
"He's never in his office" - I don't buy it. Go visit with him in person. He's guilty of fraud, and needs to be reminded of that. He can either deal with you on your terms, or deal with an AG inquiry - that is, unless you take the low road. Your call, your money.
I just know how I'd handle it.
Dec 18, 2003 (9:59 am)
I know almost nothing about the law as far as car purchases go. Actually, even though I'm doing much of the talking, it is my dad who's responsible for all of the legal, and financial issues. He's just not that well spoken in English (not our native tongue). I doubt that I could handle the legal procedures or speak in legal terms. So I have basically no idea what would happen if I contact the AG. I'm just not sure.
But we sure will go to the dealership if nothing happens.
#19 of 41 You have a choice at this point -
Dec 18, 2003 (10:03 am)
you can step back and enjoy the car, keeping the contract as is, or you can go have it out with the F&I guy, letting him know that you have sources who have explained the law to you and you know that he lied to you about the rate and warranty situation.
Or, you can have Honda corporate contact the dealer's GM and see what happens there. Remind Honda that the F&I guy lied to you and you know it.
#20 of 41 Please reactivate Financed Honda Care Cancellation
Sep 22, 2005 (1:59 pm)
I'm having trouble with American Honda Finance Corp on getting my money back after canceling Honda Care on a Leased vehicle. Can you reactivate the discussion Financed Honda Care Cancellation - it said to post a message requesting this here.
I bought the Honda Care 7 year 75K mile extended warrantee for $1145 at the dealership Anderson Honda in E. Palo Alto under the assurance written into the contract and confirmed by the finance guy that I could get my money back if I canceled within 60 days. He said the money would go to the leaseholder AHFC and this would cover the first few payments. When I got home I saw that I could get the identical Honda Care Warrantee at www.hondacuraworld.com for $845 (and I can wait 3 years to buy it), so I asked the dealer to refund me the $300 difference or I would cancel - no deal. I called Honda Care and AFHC (2 phone numbers but same company) and they the customer service rep assured me that Honda Care would send a check to AFHC and AHFC assured me this check would be applied to my payments. So I submitted the form and canceled it.
Since that point I have spent many hours on the phone to make sure my payment from Honda Care to AHFC is credited to my account - the check hasn't arrived yet. But now AHFC says the payment will not be applied to my monthly payments but instead will become a security deposit which I won't get back for 3 years. The contract says they have a "security interest" in any refunded warranty money, but this does not mean it becomes a security deposit that they can keep for 3 years. Meanwhile I have to make payments on this $1145 higher financed amount. This certainly isn't a 60 day money-back cancellation policy.
I've spent many hours calling customer service at AHFC and each person seems to have a different view of this policy. Now they say a supervisor can make an exception to apply the money to the account payments - but that this determination will be based on my payment history - but there isn't a payment history since I just bought the car. I keep calling and have been unable to talk to a supervisor. I leave messages and the customer service reps promise that the supervisor will call me but she does not. I'm willing to compromise, perhaps by pre-paying my account for 3 months if they will give me the Honda Care money back, but I can't get anyone who can make this determination to call me. Since I don't want to be in default, I mailed my 1st month's payment - even though my account should have a $1145 credit.
By reactivating the "Financed Honda Care Cancellation" discussion and posting this message, I hope to get some advice on how to proceed. Small claims court? Perhaps find others with this issue for a Class Action certification? Consumer Affairs with TV or Newspaper? Contacting senior management or legal at AHFC? Complaining to the dealer seems a waste of time as it is AHFC's issue, and I'm sick of spending hours on the phone with "Customer Service". I just hate to get ripped-off - the contract says I get a 60 day full purchase price refund and I want it. What do you recommend?
#21 of 41 I don't have an answer...
by kyfdx@Edmunds HOST
Sep 22, 2005 (4:33 pm)
....but, I have a question..
Why would you need an extended warranty on a leased car?
Host-Prices Paid Forums