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#1 of 829 Lincoln Navigator Owners: Problems & Solutions
by Karen@Edmunds HOST
Dec 02, 2003 (8:07 am)
Problems with your Navigator? Post them here and share any solutions with other TH members.
#2 of 829 2000 Navigator, dealer says needs new motor...
Jan 01, 2004 (11:12 pm)
I have a '00 Lincoln Navigator. Apart from the Air Suspension failing a couple of times, I have not entirely been unhappy with my decision to purchase this car. However, after taking my car to the dealer recently to have the Air Suspension looked at again, that may have all completely changed and I am hoping to get some guidance from someone on this board.
2 days ago, I brought the car in to have the suspension looked at as the CK SUSP light came on and the compressor stopped running. The service manager had looked at it about a week earlier and said that the previous failure was due to a bad relay and replaced. While there, I asked that the technicians take a look at the Service Engine Soon light which came on recently as well.
When I picked the car up, the service manager advised that the susp failure was due to a loose ground in the car. This was located and fixed and not only is the susp working again but also the auto door locks and MPG indicator (YAY!!).
BUT, and this is a very big BUT, the service manager said they also took a look at what was causing the Service Engine Soon light to come on. When they pulled the "codes" from the car, they found that that the "left bank" was running lean. Additionally, a hose in the engine compartment was also leaking air and could be heard outside the car. They found that they car was approximately 3 quarts low on oil and compression in the #6 cylinder was low. Needless to say, they repaired the hose, filled 'er up with oil, and checked the "left bank" and the engine service light was reset. In the process, they detected a faint noise coming from the motor (bear in mind that I am not sure in what order these problems were detected). They took a closer look and concluded that the problem is "deep within the engine" and cannot be easily repaired. IT will likely require a new engine.
At the risk of sounding defensive, the car was serviced by the dealer 2 months ago and, at that time, the oil/oil filter, air filter, coolant, and transmission fluid was changed. The car does not leak or burn oil and assuming that they added the correct amount of oil 2 months ago, how could 3 quarts just disappear? Additionally, if the car was low on oil, would I not be able to tell from looking at the dashboard indicator? OR, would there be a noticeable loss in performance or excessive engine noise or something??
Let's say that my only option is to replace the motor, would the car not have to be there more than 2 days for them to determine that? AND, would they not charge me for the time they spent to investigate the problem? They also did not charge me for repairing the loose ground which resulted in my suspension failure.
As if this was not confusing enough, the service manager recommended that I trade the car in. NOT for a new Navigator but for another car and preferably not associated with their dealership.
My next step is to bring the car in to another dealership to get a second opinion. If someone out there is/has experienced this same problem, please advise. If not, I would equally be interested in hearing your thoughts on this situation and any advise you may have for me.
Thanks in advance.
#3 of 829 Quikster...
Jan 25, 2004 (7:10 pm)
You may have already done something, so ignore me if I'm way too late.
I have found that a lot of service techs don't know that your Navigator takes more than the customary 5 quarts of oil, and so they don't fill it up when they service it, and you start out 2 quarts low when you leave. That may explain why it needed 3 quarts.
Why they didn't charge you could be alterior, but also they just could be sympathetic.
I'm wondering how long you have had the car. Did you by new? If not, now long ago?
Very odd they suggested you trade the truck in "elsewhere". That I totally don't get. But I agree, a second opinion is warranted. If indeed, something is detected that is serious, I also would trade it off unless it is still under warranty, which I'm doubting it is.
I had a 99 Navigator that gave me -0- trouble for 4.5 years. I have an 03 that I'm now equally happy with. I have never heard of anybody else with this bizarre story. Wishing you the best.
#4 of 829 Location of the Computer Module
Apr 07, 2004 (5:11 pm)
I just bought a used 01 Navigator and do not have the door lock code. According to the owner's manual the code is on the computer module but I can't seem to locate it under the hood. If anyone knows where it is I would greatly appreciate the help.
Jun 01, 2004 (9:46 pm)
What type of engine coolant/antifreeze is recomended for my lincoln navigator?
#6 of 829 brake vibration
Jun 09, 2004 (6:24 am)
2004 Navigator... when applying brakes at any speed steering wheel vibrates. dealer says it is characteristic of vehicle.. I say NOT, I have had two Navigators before and never had this problem.. The servicing dealer has already worked on the rotors twice.. It this is character of the vehicle why work on it? I need support info from any owners..
#7 of 829 spark plugs
Jun 25, 2004 (3:33 pm)
where are the plugs and how do I change them
98 lincoln navigator
#8 of 829 Re: Location of the Computer Module [vast8fm #4]
Jul 05, 2004 (9:30 am)
I don't know where the computer module is, but you can set your own unlock code numbers. There is a section in the owners manual telling you how.
Jul 08, 2004 (10:14 pm)
I also want to know where the spark plugs are located 00 Navigator?
#10 of 829 1999 Lincoln Navigator Air suspension problem
Jul 22, 2004 (8:15 pm)
This morning my 99' Navigator 4 wheel drive had a problem with the air suspension. The back of the truck looked like a low rider truck and it had a very bumpy ride. By ging on the internet I figured out it was the air suspension. I could her the compressor working but the back would not inflate. I checked under the hood noticed there was a loose black hose(I don't know what it's called) with some kind of metal valve, it is next to the fuse box. Found out where it should go and conected it, but it was still leaking air. I decided to hold it while turning on the ignition and the back started to go up, so I guess that's the problem?right?Where can I get this hose/air line and what is the correct part name?Is it expensive? Should I still have someone check it out? Also do you know where I can get a diagram of all the engine parts (big ad small) so I can have for the future?