Last post on Oct 04, 2013 at 4:37 PM
You are in the Lincoln Aviator
What is this discussion about?
Lincoln Aviator, Auto Body, Engine, Suspension, SUV
Go to NHTSA to file a safety complaint.
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#673 of 980 Re: engine light on [bostoncigar]
Aug 26, 2008 (5:15 pm)
I was out of town on business last week & received a call from my wife saying she took our 2003 Aviator to the dealership because it needed an oil change, and the "check engine" light had come on. As well, we had a tailgate that had been cracked for some time that we had forgotten to ask about during previous routine service appointments, so she figured she would mention that too. We had noticed numerous Aviators and Explorers with the same problem, so we assumed that it would be taken care of. Upon dropping the vehicle off for service, my wife was immediately told that the tailgate had been recognized as a problem, but would not be covered by the manufacturer. Later in the day, she received a call saying that there is a crack in one of the cylinder heads, and it needs to be replaced. The cost to do this will run between $3,500 and $4,000. It would not be covered under warranty due to the age and mileage of the vehicle (just under 5 years old; 98,000 miles). My wife was in a complete state of shock! Something as significant as this on a vehicle that was not even 5 years old yet wouldn't be covered??? We bought this vehicle brand new and paid nearly $50,000 for it! We expected it to last MUCH longer than 5 years!!! We will NEVER purchase another Lincoln again....or any other product made by Ford for that matter! Maybe it is necessary for a class action lawsuit!!! It is NOT acceptable for them to pick up just part of the tab. Why should we all be held responsible for these defects?
#674 of 980 Re: engine light on [stinknlincoln]
Aug 27, 2008 (4:27 am)
I called my dealer's manager, and copied all these Lincoln threads. Told them not to do any work at this time and that I felt this is a manufacturers defect. I also stated that I would either taking my SUV from the dealer and getting another opinion or sueing. They told me they would escalate to Ford. They did and took the bill down from $4,500 to $1,500. I was planning on accepting this, but, am still not thrilled.
#675 of 980 Re: engine light on [stinknlincoln]
Aug 27, 2008 (5:48 am)
Do you honestly think any other mfr would cover something like that after 98,000 miles? I'm sympathetic and totally agree that the build quality is unacceptable, but you can't expect a mfr to cover something at twice the warranty mileage. You either buy an extended warranty or take your chances.
#676 of 980 Re: engine light on [akirby]
Aug 27, 2008 (2:43 pm)
Lincoln comes from the factory with a 3 year 36000 mi warranty, we purchased a 5 year 75000 mi warranty. I honestly think that if Lincoln new of this problem before they made the vehicle then yes they should be responsible for the repairs at 50000 or 98000. If this was a fluke then yes we will have to suck it up and pay, would not be the first time. However, it seems obvious from so many other comments posted that this IS NOT just a fluke.
#677 of 980 Re: engine light on [bfisto]
Aug 27, 2008 (2:50 pm)
Do you happen to have the name of anyone at Ford who was involved? Our dealership has been working with Ford but as of today, Ford is only willing to contribute a "small portion" towards the cost of the part. We have not even been told what that "small portion" is yet, but it doesn't sound like much, as the part is just under $1,500. The labor is the bulk of the cost.
#678 of 980 Re: engine light on [stinknlincoln]
Aug 28, 2008 (5:06 am)
The Lincoln factory warranty is 4 yr/ 50,000 miles so you only bought an extra 1 year or 25,000 miles.
Every manufacturer has known defects at some point. The fact is these problems don't affect every vehicle - overall it's probably a small percentage. If it was 5K miles past the warranty then it's a better argument, but they have to cut it off somewhere.
My point is that you're expecting Ford to do something that NO OTHER MASS MARKET mfr would do - not Honda, not Toyota, etc.
#679 of 980 Re: engine light on [stinknlincoln]
Aug 28, 2008 (6:13 am)
My 2004 Lincoln Aviator was 2000 miles over the 50K warranty when my engine blew. One dealer (out of business Clark and White Lincoln/Mercury in Newton, MA) wanted me to pay the $5500K in total. I took it to Muzi Ford (Needham, MA) and they fought Ford and I ended up paying about $1800. After 5 straight Ford products... I just replaced them with a Lexus and Nissan. Hmmm... I guess Ford is now having a going out of business sale. I still think we should organize a Class Action Suit. This motor failure is a common occurance with this engine. They clearly spell out this engine problem in a TSB that is freely avalable. I laid in a complaint to the NHTSB... and everyone here should do the same.
#680 of 980 Re: engine light on [akirby]
Aug 28, 2008 (6:22 am)
I understand your point, I truly do. I looked at the tsb's on the 03 & in 5 years there are 74. when they used that engine they new that just after the warranty the engine would fail. I also have a 92 sl500 that has no problems I checked the tsb's & in 16 years there are 2. You pay for quality you should expect quality & should be held accountable. I did not buy a lincoln to have engine problems & I understand I have 98000 miles, which has been maintained the entire time. I could have bought a focus if I wanted those types of problems.
#681 of 980 Re: engine light on [bostoncigar]
Aug 28, 2008 (3:13 pm)
I also think that we need to proceed with Class Action.
#682 of 980 Re: engine light on [stinknlincoln]
Aug 29, 2008 (8:33 am)
Is this a problem with just the '03/'04 Aviators? I have an '05, w/35K miles and really haven't had any problems- but after reading this, I have my worries....
Also, isn't this the same engine in the Mustang GT? Is the GT also showing this type of problem?